Kantronics MT1200, User Manual, Page: 15 / 157

Return/Repair Procedures
Important: Our repair statistics show that over 70 percent of the units returned for
service do not, in fact, require any service. Therefore, we advise you to please double-
check the following list of common, user-solvable, sources of difficulty before contacting
Kantronics about returning your unit for service.
Check-List for Possible Problems
Should you encounter difficulty in getting your equipment to “talk” to your computer,
please perform at least the following limited checks before calling or writing:
Carefully check your wiring connections to the RS232 port.
If you purchased third-party cables, double-check to be sure that they conform to the
Kantronics’ wiring instructions in this manual.
Verify your terminal baud.
It may be useful to perform a “Hard Reset”. (See Hard Reset section.) If service or
repairs still appear necessary after you have checked the items listed above, it may be
wise to call, fax, e-mail or write Kantronics to determine if the problem can be solved
without returning the unit.
Return Procedures
When calling, report the product name and ask for the Amateur Radio Service
Department. Please have the following information available:
The unit name and serial number (the serial number is found on the bottom of the unit).
The firmware version number (the version number is displayed when you give the
Version command).
If possible, you should have the unit and your computer available to perform
troubleshooting operations when you call.
The Service Department telephone hours are 8:00 AM to 12 noon and 1 PM to 5:00 PM
Central Time, Monday through Friday. If you call outside these hours, the phone will just
ring. The service department telephone is not connected to the main switchboard and
the switchboard receptionist cannot transfer you to the service number. If lines are busy,
you may wish to (and it may be faster to) contact service by letter, fax, or e-mail.
Service e-mail is currently checked twice per day. Before contacting us, please take the
time to list out your problem fully and carefully.
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