TECHNICAL DESCRIPTION
MULTICAL
®
61
5512-622 GB/01.2011/Rev. E1
58
14
Troubleshooting
MULTICAL
®
61 with flow sensor ULTRAFLOW
®
24 is designed for quick and simple installation as well as long and
reliable operation at the water consumer.
Should you, however, experience an operating problem, the table below can be used for troubleshooting.
Repairing the meter, if needed, we recommend only to replace parts like battery and communication modules.
Alternatively the whole meter ought to be replaced.
Major repairs must be made by Kamstrup A/S.
Before sending in the sensor for repair or check, please use the error detection table below to help you clarify the
possible cause of the problem.
Symptom
Possible reason
Proposal for correction
The display value is not updated Power supply missing
Change battery or check mains supply
No display function (empty
display)
Power supply missing
Change battery or check mains supply. Is
there 3.6 VDC on terminals 60(+) and 61
(-)?
If “info” = 1
Supply voltage has been interrupted The info code is corrected automatically
No accumulation of volume (m
3
) Read “info” in the display
Check the error indicated by the info code
If “info” = 16
Communication error or signal too
weak or wrong flow direction
There is air in the flow sensor?
Bleed the system and check the meter
again.
Check that the flow direction matches the
arrow on the flow sensor
If “info” = 2048
⇒
Flow sensor programmed with wrong
pulse figure
Please contact Kamstrup A/S
If “info” = 4096
⇒
Signal too weak
There is air in the flow sensor? Bleed the
system and check the meter again.
If “info” = 16384
⇒
Flow sensor mounted in wrong
direction
Check that the flow direction matches the
arrow on the flow sensor
