Problem
Cause
Action
The View Remote screen
turns black.
The screen flickers.
The screen freezes.
Cannot perform remote
operation.
The network path is congested.
Wait a while before refreshing (reloading)
the web browser or initializing the cache.
The View Remote text
overflows from the frame.
The font size of the web browser is
too big.
Reduce the font size of the web browser.
Cannot connect to
wireless LAN.
Wireless LAN is not correctly
configured.
Check the mode of connection and
method of setting ([SSID] and
[Passphrase] in cases other than “WPS”).
The passphrase is incorrect.
Even if the passphrase is wrong,
“Completed the Setup Wizard. Please
Input the Passphrase into Your Device.”
may appear in the wizard setting
depending on the type of encryption.
Adjust [Passphrase] again.
Wireless LAN connection
is disrupted.
Wireless LAN connection is subject
to disruption due to the surrounding
environment.
Wireless LAN connection may be
disrupted depending on the environment.
Change the usage environment.
Video images and audio
sound during live
streaming are choppy or
unstable.
The encoding bitrate configured is
too high for the transfer speed of the
network in use.
Depending on factors such as the type of
device connected and the network
environment, images and audio sound
during live streaming may be choppy.
When this occurs, try lowering the bit rate
setting.
Unable to start recording. The recording mode is not
supported by the microSD card.
Use a microSD card that supports the
recording mode.
The actual recording time
is shorter than the
estimated time.
-
The recordable time may be shorter
depending on the shooting conditions or
the subject.
The clips cannot be
uploaded to the FTP
server.
[Clip Server] is not correctly
configured.
Adjust the [Clip Server] settings.
The file size is limited by the FTP
server settings.
The maximum size of the recorded clip is
64 GB. Set the size limit in the FTP server
setting to 64 GB or larger.
An FTP transfer error message is
displayed.
Take the necessary actions according to
the “List of FTP Transfer Errors”.
No audio sound.
The audio menu is set to “Off”.
Set the audio menu to “On”.
106
Troubleshooting
Others
