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7 Troubleshooting
7 Troubleshooting
Problem
Cause/Result
Action
Coffee only comes out
in drips when it is
being prepared.
The coffee is ground too
finely and obstructs the
system. The water hardness
may not have been correctly
set.
T
Set the grinder to a coarser setting
(see Chapter 2 ‘Preparation – Adjusting
the grinder’).
T
Perform descaling (see Chapter 5
‘Maintenance – Descaling the machine’).
‘Fill water tank’
is
displayed although the
water tank is full.
The water tank float is
trapped.
T
Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water
tank’).
Grinder is making a
very loud noise.
There are foreign objects in
the grinder.
T
Contact customer support in your
country (see Chapter 11 ‘JURA contact
details / Legal information’).
‘ERROR 2’
or
‘ERROR 5’
is displayed.
If the machine has been
exposed to the cold for a
long period of time, heating
may be disabled for safety
reasons.
T
Warm the machine at room tempera-
ture.
Other
‘ERROR’
messages are dis-
played.
–
T
Switch the JURA off with the On/Off
button
Q
. Contact customer support in
your country (see Chapter 11 ‘JURA
contact details / Legal information’).
E
If you were unable to solve the problem, contact customer
support in your country (see Chapter 11 ‘JURA contact details /
Legal information’).
