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TROUBLE SHOOTING
This section includes a list of error messages and frequently asked questions for problems you may
encounter with your blood pressure monitor. If the product is not operating as you think it should, check
here before arranging for servicing.
PROBLEM
SYMPTOM
CHECK THIS
REMEDY
No power
Display will not
light up.
Batteries are exhausted
Replace with new batteries
Batteries are inserted
incorrectly
Insert the batteries correctly
AC adaptor is inserted
incorrectly.
Insert the AC adaptor tightly
Low batteries Display is
dim or Show
Batteries are low.
Replace with new batteries
Error
message
E 01 shows
The cuff is too tight or too
loose
Refasten the cuff and then measure
again
E 02 shows
The monitor detected motion
while measuring
Movement can affect the
measurement. Relax for a moment
and then measure again
E 03 shows
The measurement process
does not detect the pulse
signal.
Loosen the clothing on the arm and
then measure again
E 04 shows
The treatment of the
measurement failed.
Relax for a moment and then
measure again
EExx,shows on
the display.
A calibration error occurred.
(XX can be some digital
symbol, such as 01, 02,etc., if
this similar situation appear,
all belong to calibration error.)
Retake the measurement. If the
problem persists, contact the retailer
or our customer service department
for further assistance. Refer to the
warranty for contact information and
return instructions
Warning
message
“out ” shows
Out of measurement range
Relax for a moment. Refasten the
cuff and then measure again. If
the problem persists, contact your
physician
