CELLO
- User Manual v1.0
Page | 23
Warranty Information
1.
Warranty
Except as specified below, JoeCo Limited (hereinafter referred to as JoeCo) warrants the hardware elements of this
JoeCo Product (hereinafter referred to as the ‘Hardware’) to be free of defects in materials and workmanship for a
period of one (1) year for parts and labour from date of original retail purchase, provided that:
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the Product is owned by the original purchaser
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the purchaser has proof of purchase from an authorised JoeCo distributor or reseller
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the purchaser has registered the Product with JoeCo
The following are not covered by the Warranty, damage:
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resulting from abnormal use, misuse, abuse, neglect or accident
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sustained as a result of failure to follow instructions provided in the user manual
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which occurs during shipping, in which case claims must be presented to the carrier
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resulting from attempted repair by anyone other than JoeCo or a JoeCo distributor, reseller or service
provider specifically authorised by JoeCo to service JoeCo’s Products
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to any Product which has been modified or on which the Product identification details have been altered or
removed.
This Warranty:
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gives you specific legal rights, and you may also have other rights in certain countries or states
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provides that, during the Warranty period, JoeCo will, at its sole option, either replace, repair or refund the
purchase price of any JoeCo Product that proves to be defective in materials or workmanship on inspection
by JoeCo or one of its authorised service providers
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excludes power supplies and cables
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includes labour and materials (except power supplies and cables) but excludes shipping to and from JoeCo
or one of its authorised service providers, minimal handling charges and insurance
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is only valid within the country in which the Product was originally purchased
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can only be exercised by the original retail purchaser and cannot be assigned or transferred
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starts from the date of delivery from the JoeCo distributor or reseller to the purchaser
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is extended to the minimum level required by law in those countries or states in which such extension is
required by legislation
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applies to a repaired or replacement Product until the end of the period of the original Warranty or thirty
days from the date of dispatch of the repaired or replaced Product, whichever is the longer.
2.
Claims Under Warranty
To make a claim under Warranty, the purchaser must first call, email or write to JoeCo (see the JoeCo website at
www.joeco.co.uk for contact details) to provide a description of the problem and to obtain a Returned Materials
Authorisation (RMA) number. If it is determined that the Hardware may be defective, you will be given an RMA
number and instructions for returning the Product.
Any Product which is returned to JoeCo or to one of its distributors or resellers without authorisation, i.e. one for which
an RMA number has not been issued by JoeCo, will be returned to the purchaser at the purchaser’s expense.
After the RMA number is obtained, the Product (including the power supply) should be shipped to the address given by
JoeCo in protective packaging (the original packaging if possible) with a description of the problem and proof of
Warranty coverage. The RMA number should be clearly written on the package.
Proof of Warranty coverage must be presented in the form of the original dated sales receipt or other positive proof
that the Product is within the Warranty period.
When returning goods under Warranty, the purchaser is responsible for shipment and for the risk of loss or damage
during shipment. JoeCo therefore recommends that such shipments are fully insured and sent by Registered Post,
Recorded Delivery, or via a courier to guarantee receipt.
