There are some problems for specific program edition, Please update the
program.
Q: Alarm is not working.
A: Possible reasons are as followed:
The setting of the alarm is not correct.
The connection of the alarm is not correct.
The alarm input signal is not correct.
A alarm is connected with two loops synchronously.
Q: the remote controller is not working,
A: Possible reasons are as followed:
The remote control address is not correct.
The remote control distance is too far or the angle is too large.
The battery is used up.
The remote controller or the front panel of the recording machine is
damaged.
Q: The storage time is not enough.
A: Possible reasons are as followed:
Front vision quality is bad. The lens is too dirty. The Videocon is in
backlighting installation.
The hard disk capability is not enough.
The hard disk is damaged.
Q: The downloading files cannot play.
A: Possible reasons are as followed:
There is no media player.
There is no DX8.1 software or higher edition.
There is no DivX503Bundle.exe file to play AVI video files.
The DivX503Bundle.exe and ffdshow-2004 1012 .exe files must be installed in
the windows xp system.
Q: I cannot remember the advanced password or network code in the local menu
operation.
A: Please contact the local service or call the HQ service. We will offer the service
according the machine type and the program edition.
Q: Cannot see the preview picture the digital channel
A: Possible reasons are as followed:
Did not add device
The device of related channel was not enable
The device of related channel was not selected.
The selected device did not connect to video sources
The channel title of selected remote device is not exist.
Stream for remote channel was set by extra stream.
User name & password not matched
Directly input with IP address or port No. incorrectly when adding device.
The resolution of added device is too large to display by the monitor.
Q: Click “search” why not search out any of the device.
