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TROUBLESHOOTING GUIDE - (ERROR # 23)

Error 23 - Step # 1

Error 23 - Step # 2

Error 23 - Step # 3

Replace the input IC

If you are sure that both the switch and the connections are
good to the board, its possible that the input IC that controls
the input of the sensor may be corrupt. Player # 1 Input IC is
U08. Player # 2 Input IC is U09. Since U10, U11, & U12 are not
used in this game, you may try and swap one of these with the
IC believed to be faulty and then test again. If this fixes the
problem - BE SURE TO MARK THE DEFECTIVE IC SO THAT YOU
DO NOT USE IT AGAIN IN THE FUTURE!

PLAYER # 1 & # 2
SCORE INPUT IC

SPARE INPUT IC
CHIPS

Jennison Entertainment Technologies

Ocean Pearls Service Manual

Page 102

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Summary of Contents for Ocean Pearls

Page 1: ...ail Service JennisonGames com Phone Number 1 386 255 1599 www JENNISONGAMES com For Additional Information or for an Electronic Copy of This Manual Visit Our Website Jennison Entertainment Technologies Corporation 822 South Nova Road Daytona Beach Florida 32114 U S A VERSION 1 0 OCEAN PEARLS SERVICE MANUAL ...

Page 2: ...tion 4 Attaching the Pelican Marquee 79 Securing Section 4 18 19 Entering the Software Navigating the Main Menu Changing Game Score Values Changing Eel Bonus Values Audit Information Changing Credits Per Play Preparing Unit Checking Power Supplies Powering the Unit On 53 59 61 63 65 66 44 44 50 51 Installing Play Button Attaching Upper Pillars Attaching Lower Pillars 18 87 Main Board Outputs 89 Ad...

Page 3: ... These messages are provided in cases where service personal must follow directions provided by J E T NOTICE Notices are given in GREEN boxes These messages are provided for the operator s convenience CAUTION Caution messages are marked in YELLOW boxes Failure to follow these caution messages could result in damaging the unit WARNING All warnings will be marked in ORANGE boxes Failure to follow th...

Page 4: ...e twitching jerking or shaking of arms or legs disorientation confusion or momentary loss of awareness Seizures may also cause loss of consciousness or convulsions that can lead to injury from falling down or striking nearby objects Immediately stop playing and consult a doctor if you experience any of these symptoms Parents should watch for or ask their children about the above symptoms children ...

Page 5: ...nt DANGER OCEAN PEARLS SAFETY CAUTIONS NOTICES DANGER DO NOT perform repairs or maintenance on the game with the power ON Always turn the power OFF and unplug the unit from the wall before servicing DANGER DO NOT attempt to move the game by pushing on the transparent monitor Only move the cabinet by pulling or pushing on the side of the main cabinet DANGER DO NOT move the game without the help of ...

Page 6: ...se appropriate care when servicing the game and ensure that all removed components are away from facility guests and children OCEAN PEARLS SAFETY CAUTIONS NOTICES Set the 115 230 VAC selector switch on all power supplies for the correct line voltage at the installation site Check that all power supplies fans and fluorescent lamps are rated for the same line voltage WARNING This unit is suitable fo...

Page 7: ...ss A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment Canadian Emissions Statement According to Industry Canada Notice ICES 003 Issue 4 This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations C...

Page 8: ...on Ocean Pearls As of November 2014 Jennison Entertainment Technologies has tested all components used in the manufacturing of Ocean Pearls All components have been found to be within the standards set forth for RoHS compliance by the European Union Test reports are available and will be provided upon request To verify that your machine has RoHS Compliant parts look for the following logo on the i...

Page 9: ... Ocean Pearls ships on two 8 x 4 skids within the United States Canada and Mexico The main cabinet ships on one and the control center header sections ship on the other The skid that the main cabinet is on has been designed so that a forklift can lift the unit off There is enough clearance under the game where forks can comfortable fit We do NOT recommend removing this game from the skid without t...

Page 10: ...NGER DO NOT OVERLOAD ANY CIRCUIT WITH THE ADDITION OF OCEAN PEARLS ENSURE THAT THE OUTLET HAS PROPER VOLTAGE BEFORE TURNING ON THE UNIT DANGER IF YOU CHOOSE TO CONVERT YOUR UNIT TO A DIFFERENT LINE VOLTAGE THAT IT WAS AT INITIAL TIME OF DELIVERY YOU MUST ALSO SELECT THE NEW INPUT AC VOLTAGE ON ALL SIX POWER SUPPLIES Jennison Entertainment Technologies Ocean Pearls Service Manual Page 10 ...

Page 11: ...IBUTOR PRIOR TO CONTINUING NEITHER J E T OR YOUR DISTRIBUTOR IS RESPONSIBLE FOR ANY DAMAGE CAUSED DURING IMPROPER INSTALLATION PROCEDURES RED SECTIONS RED SECTION AREAS REQUIRE 2 OR MOR PEOPLE MINIMUM TO SAFELY COMPLETE EACH PERSON SHOULD BE ABLE TO LIFT 170 POUNDS EASILY THESE SECTIONS SHOULD NEVER BE ATTEMPTED TO BE COMPLETED BY LESS THAN 2 PEOPLE YELLOW SECTIONS YELLOW SECTION AREAS REQUIRE CAU...

Page 12: ... the cabinet as it moves from the truck to the dock or or from the lift gate to the ground Check Box When This Step is Complete Check Box When This Step is Complete PACKAGING AND PALLET MAY BE SLIGHTLY DIFFERENT THAN SEEN IN PHOTO NOTICE PACKAGING AND PALLET MAY BE SLIGHTLY DIFFERENT THAN SEEN IN PHOTO Ensure that you have received 4 PIECES BOXES on TWO SKIDS with your shipment Verify the piece co...

Page 13: ...claim NOTICE PACKAGING AND PALLET MAY BE DIFFERENT THAN SEEN IN PHOTO Check Box When This Step is Complete Check Box When This Step is Complete Step 2 Removing the game from the pallet or skid Ensuring you received all components In some cases there may be a fifth part shipped ontop of the control center box This is the acrylic top to the control center NOTICE PACKAGING AND PALLET MAY BE DIFFERENT...

Page 14: ...ACHED TO THE REAR OF THE GAME Check Box When This Step is Complete Step 2 B There are two decorative pillars strapped to the back of the unit Check Box When This Step is Complete Step 2 C Carefully cut some of the plastic shrinkwrap and remove the two decorative pillars Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 14 ...

Page 15: ... forklift Please note the location of the five cabinet wheels There are two on each side of the cabinet and one in the middle of the game For most orders in the United States this step should have been done for you by your distributor WARNING DO NOT TRY AND REMOVE THE GAME FROM THE PALLET BY PUSHING IT OFF THE SKID Check Box When This Step is Complete WARNING DO NOT CUT THE SHRINKWRAP BY PENETRATI...

Page 16: ...t pierce any part of the cardboard pallet DANGER DO NOT MOVE THE CABINET BY PUSHING ON THE GLASS IT COULD BREAK Check Box When This Step is Complete Step 2 H As the forks continue to go in below the unit take care that they do not damage the cabinet wheels There are five wheels on Ocean Pearls two on each side of the main cabinet and one in the middle of the cabinet Check Box When This Step is Com...

Page 17: ...ill ultimaltey be placed in your location Check Box When This Step is Complete Step 2 J Slowly lift the unit vertical and ensure that the pallet stays on the ground Move the pallet out from under the forks and then slowly lower the unit to the ground If applicable DO NOT attempt to drive the forklift with the unit in this position as it will be unstable NOTICE WE RECOMMEND REMOVING THE CABINET BOX...

Page 18: ...e installed If it is in your case the console unit will look like the unit in the photo to the right Check Box When This Step is Complete Step 3 B Step 3 Check Box When This Step is Complete Step 3 A Locate and open the console box Depending upon the destination this box may be made out of plywood or cardboard For plywood boxes remove one side of the box as shown and carefulley remove the elevator...

Page 19: ...T PULL THE WIRES IF THE ARE CAUGHT ON SOMETHING THIS COULD PULL THE PINS OUT OF THE MOLEX CONNECTOR S Carefully pull out the wires that are stored in the main cabinet DO NOT PULL TOO HARD THIS COULD PULL THE PINS OUT OF THE MOLEX CONNECTORS You should only have to remove two wires 1 An 8 Pin Molex connector with orange and black wires 2 The audio jack Step 3 C Check Box When This Step is Complete ...

Page 20: ... Connect the 3 5mm audio jack Please note that there should be one of the 8 Pin connectors already pluged into the connector board 8 Pin Molex with Orange and Green wires If this wire was removed before shipment re connect it at this time according to the picture on the right Check Box When This Step is Complete Step 3 G INSTALLATION INSTRUCTIONS Jennison Entertainment Technologies Ocean Pearls Se...

Page 21: ...zontal LED lights along the bottom of the control center and main cabinet INSTALLATION INSTRUCTIONS AS YOU MATE THE CONNECTION BE SURE THAT NO PINS GET PUSHED OUT AS YOU MATE THE CONNECTION BE SURE THAT NO PINS GET PUSHED OUT CAUTION AS YOU MATE THE CONNECTION BE SURE THAT NO PINS GET PUSHED OUT Step 3 I Connect the 4 Pin connector CAUTION Check Box When This Step is Complete Step 3 J Check Box Wh...

Page 22: ... the connector board The Blue Brown Yellow Green wires are high voltage wires for the bill acceptor Be careful when connecting these and ensure the pins do not get pushed out if the connector does not seat correctly the first time WARNING Check Box When This Step is Complete Step 3 L Connect the 16 Pin Molex connector to the connector board Be careful as you push this connector into the board that...

Page 23: ...p properly INSTALLATION INSTRUCTIONS Check Box When This Step is Complete As you push the cabinets together ensure that all wires will be properly stowed in the open storage area and not get caught between the two cabinets Check Box When This Step is Complete Step 3 Q Step 3 O Check Box When This Step is Complete Step 3 P Ensure that all wires are connected Jennison Entertainment Technologies Ocea...

Page 24: ... PUSHING ON THE MAIN CABINET After the control center is attached to the main cabinet do not try and move the unit by pushing or pulling on the control center It is better to push or pull on the sides of the main cabinet and the the control center come with the main cabinet Locate both Section 3 and Section 4 boxes and remove them from the skid Step 3 R Check Box When This Step is Complete Step 3 ...

Page 25: ... inside the box Remove the box by pusllin straight up and away from the skid Check Box When This Step is Complete Step 4 A Opening the control center box Check Box When This Step is Complete Step 4 B side 1 Check Box When This Step is Complete Step 4 C INSTALLATION INSTRUCTIONS With the help of someone else carefully pick up and remove Section 4 from the cardboard skid Jennison Entertainment Techn...

Page 26: ...e Step 4 E side 2 electrical Carefully lay this piece on its back so it does not cause damae to any of the bolts Check Box When This Step is Complete Step 4 D Step 4 F INSTALLATION INSTRUCTIONS With the help of another capable adult carefully pickup and remove Section 3 from the side Jennison Entertainment Technologies Ocean Pearls Service Manual Page 26 ...

Page 27: ...CTIONS DO NOT allow the unit to sit or stand on the four bolts as shown in the picture to the right This can cause the bolts to bend and not allow the nuts to thread properly durin installation Check Box When This Step is Complete Step 4 H As Section 3 is on the ground ensure that the 5 Pin LED connector on the RIGHT side of the unit is properly plugged into the LED board and seated properly It wi...

Page 28: ...cting Electrical Connectors On the upper LEFT side of the main cabinet Section 2 ensure that the 5 Pin LED connector on the RIGHT side is properly plugged into the LED board and seated properly It will be difficult to reach this connection after the unit is assembled Check Box When This Step is Complete Step 4 L Locate the holes in the upper RIGHT portion of the main cabinet Section 2 The bolts on...

Page 29: ...TION 3 WEIGHS APPROX 170 POUNDS ONLY LIFT THE UNIT ONTO THE MAIN CABINET FROM THE BACK OF THE GAME TO PREVENT DAMAGING THE MONITOR DANGER SECTION 3 WEIGHS APPROX 170 POUNDS DO NOT GET ANY OF YOUR FINGERS OR HANDS UNDER THE UNIT WHILE POSITIONING Step 4 N Check Box When This Step is Complete Step 4 O Check Box When This Step is Complete INSTALLATION INSTRUCTIONS Step 4 M Check Box When This Step is...

Page 30: ... unit on top of the main cabinet The T Molding edge and graphics should be aligned DANGER INSTALLATION INSTRUCTIONS Step 4 P Check Box When This Step is Complete Step 4 Q SECTION 3 WEIGHS APPROX 170 POUNDS Step 4 R Open the rear cabinet door and ensure all bolts are seated properly into each of the four holes Check Box When This Step is Complete Check Box When This Step is Complete DANGER SECTION ...

Page 31: ...ectrical connections for cabinet LED lights These wires are located on the upper left side as you open the rear door Check Box When This Step is Complete INSTALLATION INSTRUCTIONS Step 4 S Locate the lock nuts and washers in the spare parts box and thread them on the two bolts on the right side Check Box When This Step is Complete Step 4 T Jennison Entertainment Technologies Ocean Pearls Service M...

Page 32: ...pull too tight in case the wire is caught on something Check Box When This Step is Complete Step 5 C Connect both Molex connections as shown in the photo and carefully pull the wire out of the way of the elevator arms by using the bendable wire clip Ensure that there is enough clearance on the wires by manually moving the elevator up and checking that the metal arms do not come close to touching t...

Page 33: ...ay need to look up on the inside to make sure the bolt is aligned in the proper hole Be careful of the metal arms when you move your head in and out of the main cabinet Check Box When This Step is Complete INSTALLATION INSTRUCTIONS Step 6 Locate elevator 2 and middle holding area These are stored in a cardboard box that was in the center console crate at time of shipping Check Box When This Step i...

Page 34: ...structure the sinle ball sits in just before being loaded into the claw You may want to manualy rotate the elevator several times to check on the clearance If they do hit you may need to loosen the elevator bolts re adjust and then re tighten Check Box When This Step is Complete Step 6 E Plug the 4 Pin Molex for the motor into the receiving harness INSTALLATION INSTRUCTIONS Check Box When This Ste...

Page 35: ... the right side of the assembly and guide the opening into the two securing bolts located on elevator 2 Check Box When This Step is Complete Slide the assembly in at a 45 degree angle to the securing bolts on elevator 1 Check Box When This Step is Complete Step 7 A INSTALLATION INSTRUCTIONS Jennison Entertainment Technologies Ocean Pearls Service Manual Page 35 ...

Page 36: ...ires to the mechanical switch as shown The BLACK wire should be installed on the LEFT pole and the YELLOW wire should be installed on the MIDDLE pole Step 7 C After the unit is properly seated on the front and rear securing bolts of elvator 2 tighten the bolts with a Phillips head screw driver Check Box When This Step is Complete Step 7 D INSTALLATION INSTRUCTIONS Jennison Entertainment Technologi...

Page 37: ...nto the holding area Check to make sure that the third ball is sitting on and activating the switch When the third ball is sitting on the switch it will shut off elevator 1 to prevent it from carrying up additional balls As balls are fed up elevator 2 during game play the balls will roll off the switch and activate elevator 1 to carry up additonal balls Check Box When This Step is Complete Step 8 ...

Page 38: ... is Complete Step 8 D Ensure that all 6 connectors are pulled down through the access hole Check to make sure none are still located in the lower part of Section 3 There should be a total of 6 Molex connectors that you need to pull through the access hole Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 38 ...

Page 39: ...ions from Section 2 Check Box When This Step is Complete Connect the 6 Pin Molex Check Box When This Step is Complete Step 8 G Step 8 E Check Box When This Step is Complete Step 8 F INSTALLATION INSTRUCTIONS Jennison Entertainment Technologies Ocean Pearls Service Manual Page 39 ...

Page 40: ... Step 8 I Connect the 2 Pin Molex for speaker 1 Check Box When This Step is Complete Step 8 J Connect the 2 Pin Molex for speaker 2 Check Box When This Step is Complete INSTALLATION INSTRUCTIONS Jennison Entertainment Technologies Ocean Pearls Service Manual Page 40 ...

Page 41: ...aw direction left limit sensor right limit sensor claw solenoid Step 8 L Check Box When This Step is Complete Step 8 M Check Box When This Step is Complete Ensure that when you connect the 12 Pin connectors you check the top connector and make sure all pins are secure and none have pushed out Step 8 K Connect the 4 Pin Molex Check Box When This Step is Complete INSTALLATION INSTRUCTIONS Jennison E...

Page 42: ...x When This Step is Complete Step 8 O Step 9 Check Box When This Step is Complete Step 8 N Ensure that when you connect the 12 Pin connectors you check the bottom connector and make sure all pins are secure and none have pushed out NOTES LOOSE PINS WILL CAUSE PROBLEMS ON STARTUP Check Box When This Step is Complete INSTALLATION INSTRUCTIONS Jennison Entertainment Technologies Ocean Pearls Service ...

Page 43: ...curity dongle is installed Check Box When This Step is Complete Step 11 Check the connections oing to the SSD or Flash Drive and ensure they are secure Check Box When This Step is Complete Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 43 ...

Page 44: ... remove the foam packaing from Section 4 Check Box When This Step is Complete Step 13 A Remove the 12 screws securing the acrylic marquee to the metal cabinet Check Box When This Step is Complete Step 13 B INSTALLATION INSTRUCTIONS Step 13 Jennison Entertainment Technologies Ocean Pearls Service Manual Page 44 ...

Page 45: ... the bolts in the spare parts box to secure the marquee to Section 4 Look at the top of Section 4 and locate the holes that will be used to secure the marquee to the unit DANGER DO NOT INSERT YOUR HANDS INTO ANY AREA WHERE THEY COULD GET PINCHED Check Box When This Step is Complete Step 13 E Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 4...

Page 46: ...n the assembly to secure the rear screws Check Box When This Step is Complete Step 13 H Check Box When This Step is Complete Step 13 G INSTALLATION INSTRUCTIONS Step 13 F While holding the marquee in place install the forward right screw to secure the marquee to Section 4 Do not over tighten as there needs to be a little play in the assembly to secure the rear screws Check Box When This Step is Co...

Page 47: ... When This Step is Complete Step 13 J Install the three screws into the middle bracket Check Box When This Step is Complete Step 13 K INSTALLATION INSTRUCTIONS Step 13 I Begin by installing the 3 screws on the left bracket Jennison Entertainment Technologies Ocean Pearls Service Manual Page 47 ...

Page 48: ...ONS Step 13 L After the marqee is aligned properly and the rear screws installed tighten the two front screws Check Box When This Step is Complete Step 13 M Locate the 12 volt wire harness and feed it through the hole in the bottom left rear of the marquee Check Box When This Step is Complete Step 13 N Jennison Entertainment Technologies Ocean Pearls Service Manual Page 48 ...

Page 49: ...ections to the 5 horizontal LED lights are secure and did not come loose during shipping Check Box When This Step is Complete Step 13 Q Check Box When This Step is Complete INSTALLATION INSTRUCTIONS Step 13 O Connect the wires to the receiving connector inside Section 4 Check Box When This Step is Complete Step 13 P Jennison Entertainment Technologies Ocean Pearls Service Manual Page 49 ...

Page 50: ...into two receiving holes on Section 3 You must lift the unit high enough and at a slight angle so that the two tabs slide easily into the holes and then allow the bottom of the unit to slide through the 4 bolts extending out from Section 3 Carefully lift Section 4 up and over the control center Be carefull not to put any pressure onto the monitor WARNING SECTION 4 WEIGHS APPROX 100 POUNDS WARNING ...

Page 51: ...r is for the LED lights INSTALLATION INSTRUCTIONS Step 14 C Locate the locknuts from the spare parts box and install onto the two bolts on the right side of Section 3 WARNING THE LOCK NUTS MUST BE INSTALLED ON BOTH BOLTS TO SECURE SECTION 4 TO SECTION 3 Check Box When This Step is Complete Step 14 D Locate the locknuts from the spare parts box and install onto the two bolts on the left side of Sec...

Page 52: ...ers and then connect the Three Pin Molex Connector LED Lights Check Box When This Step is Complete Step 14 G Re install the acrylic panel onto the front of Section 4 Check Box When This Step is Complete Re install all 12 screws to secure the acrylic to the cabinet Jennison Entertainment Technologies Ocean Pearls Service Manual Page 52 ...

Page 53: ... Check Box When This Step is Complete Check all 4 mechanical switches and ensure each arm activates the switch On the top of the control center check to make sure the electrical connection is pluged into the LED board Check Box When This Step is Complete Step 15 A Jennison Entertainment Technologies Ocean Pearls Service Manual Page 53 ...

Page 54: ...he four springs Check Box When This Step is Complete Step 15 E Check Box When This Step is Complete INSTALLATION INSTRUCTIONS Step 15 C Open the front ticket access door and look for the dome assembly This may be either inside the control center or in the crate the console was shipped in Jennison Entertainment Technologies Ocean Pearls Service Manual Page 54 ...

Page 55: ... When This Step is Complete Step 15 G Locate and remove the foam packaging from the acrylic shell top Check Box When This Step is Complete Step 15 H On each of the four bolts there are two nuts Remove the top nut from each bolt and leave the bottom nut securly in place Jennison Entertainment Technologies Ocean Pearls Service Manual Page 55 ...

Page 56: ...op of the console and all four bolts have gone through their respective holes push down several times on the acrylic dome and ensure it porperly moves without catching INSTALLATION INSTRUCTIONS Step 15 I Pickup and rotate the acrylic shell and center over the dome Guide the four bolts into the four holes in the top of the console Check Box When This Step is Complete Step 15 J Jennison Entertainmen...

Page 57: ...ch of the four nuts INSTALLATION INSTRUCTIONS Step 15 L Just inside the front access door and under the upper board there is a latch to secure the upper door Push on the button to open this spring loaded latch and allow the door to open Hold the acrylic shell in place while you do this so that it does not fall off Jennison Entertainment Technologies Ocean Pearls Service Manual Page 57 ...

Page 58: ...l INSTALLATION INSTRUCTIONS Step 15 O Use a nutdriver to properly tighten all four nuts Check Box When This Step is Complete Step 15 P Check Box When This Step is Complete Step 15 Q Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 58 ...

Page 59: ...s Both are labeled either right or left The label should be left on and installed towards the cabinet Check Box When This Step is Complete Step 16 A Locate the three holes in Section 4 and the three bolts required to attach the pillar to the left side of the main cabinet Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 59 ...

Page 60: ...te Step 16 C Install the two bottom screws and tighten all three Check Box When This Step is Complete Step 16 D Locate the three holes in Section 4 and the three bolts required to attach the pillar to the right side of the main cabinet Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 60 ...

Page 61: ...screws and tighten all three Check Box When This Step is Complete Step 17 Locate the two longer decorative pillars Both are labeled either left or right when looking at the front of the game The pillar should be installed with the label facing in towards the main cabinet Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 61 ...

Page 62: ...plete Step 17 B Install two of the bolts into the bottom of the pillar in Section 2 on the left side of the game Check Box When This Step is Complete Step 17 C Install two of the bolts into the top of the pillar in Section 4 on the right side of the game Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 62 ...

Page 63: ...fter the pillars are secure make sure all bolts are attached in the proper locations Check Box When This Step is Complete Step 19 Move the game into position by pushing on the side of the MAIN CABINET ONLY DO NOT PUSH ON THE DECORATIVE PILLAR AND DO NOT PUSH ON THE MONITOR Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 63 ...

Page 64: ...ep is Complete Step 20 Again open the rear doors and ensure there are three ball in the middle holding area Check Box When This Step is Complete Step 20 A There are 5 game power supplies in Ocean Pearls look to the bottom right of the rear cabinet and you will find three supplies Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 64 ...

Page 65: ... When This Step is Complete Step 20 C Check to make sure all 5 Power Supplies and the PC power supply are set to the proper line voltage for you location Check Box When This Step is Complete Step 21 Add the reminaing balls into the collection area in the bottom of the game We recommend using 8 balls Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manua...

Page 66: ...perly rated outlet Check Box When This Step is Complete Step 24 DANGER ALWAYS INSPECT AND REPLACE DAMAGED ELECTRICAL CORDS DO NOT ATTEMPT TO USE OR FIX A DAMAGED CORD Turn the power switch to ON The game should start and run throuh its diagnostic process This can take two minutes while the claw will move back and forth several times testin different inputs and outputs and while the computer is tur...

Page 67: ...Check Box When This Step is Complete Step 25 A Turn the power switch ON and ensure the volume is turned up on the control board Check Box When This Step is Complete Step 25 B Rotate the knob clockwise to increase the volume rotate the knob counter clockwise to decrease the volume Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 67 ...

Page 68: ...ctions prior to any additions This will isolate possible problems after the installation of the card reader Check Box When This Step is Complete Step 28 Make a note of the serial number located on the serial plate on the rear of the machine and the installation date This informarion will be nessecary for ordering any parts during the warranty period Check Box When This Step is Complete Jennison En...

Page 69: ...nd install tickets Check Box When This Step is Complete Step 23 Power ON the game Check Box When This Step is Complete Step 24 Inspecting unit after power ON Check Box When This Step is Complete Jennison Entertainment Technologies Ocean Pearls Service Manual Page 69 ...

Page 70: ...er power ON Check Box When This Step is Complete INSTALLATION INSTRUCTIONS Step 22 Open each ticket access door and install tickets Check Box When This Step is Complete Step 23 Power ON the game Jennison Entertainment Technologies Ocean Pearls Service Manual Page 70 ...

Page 71: ...ions about accessing the software or need to make a change outside the capability of the current software please contact Jennison Entertainment directly The chart below should be used to record an changes in the software and the reasons for the change This will allow you to track which software version is installed or allow another technician to service the unit and quickly identify what has been ...

Page 72: ...ate the coin ticket meter assembly Locate the Coin Ticket meter assembly mounted to the rear of the access door on the left side Step 3 Enter the programming mode Push and hold the black ENTER button on the right of the assembly to enter the program mode Jennison Entertainment Technologies Ocean Pearls Service Manual Page 72 ...

Page 73: ...uttons to move between selections and the ENTER BLACK button to record your selections The buttons on the meter assembly should be color coded to match the guide on the screen If they are not color coded please follow the instructions on steps 6 7 and 8 Step 6 Decreasing values using the button assembly Some versions of the game may not have color coded buttons on the assembly for example if the m...

Page 74: ...E values within each setting or selection Step 8 Confirming your selection using the button assembly The button on the RIGHT will either ENTER the program mode and or confirm your selections Step 9 Changing Game Score Values Move the arrow to Game Score Values and press the ENTER button Jennison Entertainment Technologies Ocean Pearls Service Manual Page 74 ...

Page 75: ...he values or the RED button to increase the value After making your selection push the BLACK ENTER button to confirm NOTE Before making a change to these values refer to the payout chart in this manual or contact JET for assistance Step 12 Changing the number of eel bonus balls and exiting To change the number of balls awarded during the eel bonus select EEL BONUS BALLS and press ENTER This is the...

Page 76: ...y pressing ENTER that value will be highlighted in green At this point you can change the value by pressing the GREEN button to decrease the values or the RED button to increase the value After making your selection push the BLACK button to confirm Step 15 Changing the eel bonus score values To exit the eel bonus score value page select SAVE EXIT and press the ENTER button to return to the main me...

Page 77: ...ast time the data was reset Step 18 Changing the cost per credit You must enter the proper cost of credit in order for the audit page to function properly and provide an accurate payout Select COST PER CREDIT and press ENTER This value should be changed to whatever your individual cost per credit is For example A credit of one US Quarter should be 0 25 A credit of one US Dollar should be 1 00 Afte...

Page 78: ...er payout percentage If you select the wrong value the equation will display an incorrect value Step 20 Clearing the audit information To clear the audit information select CLEAR DATA and press ENTER The machine will record the last time this was done NOTE The machine does not give you a confirmation prompt when clearing the data If you select CLEAR DATA and press ENTER the information will be cle...

Page 79: ...ed push the ENTER button to save NOTE If you are using a card system set the credit value to 1 You will need to change your cost per credit in order to get the proper payout displayed in the audit page For example If you charge 2 dollars to play the game and use a card system set the Credits Per Play to 1 and the Cost Per Credit in the audit page to 2 00 this way the mathematical formula is correc...

Page 80: ...and select OFF If you make this selection the game will only make sounds when it is coined up and being played Step 26 Clearing credits owed To clear all credits owed select CLEAR CREDITS OWED and press ENTER Step 27 Clearing tickets owed To clear all tickets owed select CLEAR TICKETS OWED and press ENTER Jennison Entertainment Technologies Ocean Pearls Service Manual Page 80 ...

Page 81: ...ndication that you have successfully exited the game software menu will be that the screen will initially show the JET company logo At this time the game will initialize again PROGRAM SETUP INFORMATION Step 28 Exiting the software After you have made all your selections from within with menu select SAVE EXIT Jennison Entertainment Technologies Ocean Pearls Service Manual Page 81 ...

Page 82: ... case it is still possible to enter the software using a USB keyboard Locate a USB keyboard with at least a 6 8 foot cord You can also use a wireless keyboard Step 32 Alternative method of entering the software Insert the USB cable or wireless transceiver into an available USB port Entering the software using a keyboard Press the V button on the keyboard to enter the software mode Step 33 Jennison...

Page 83: ... values within selected settings Step 35 Increasing values using a keyboard Press the W button on the keyboard to move UP between selections or to INCREASE values within selected settings Confirming selections using a keyboard Press the J button on the keyboard to confirm your selection Jennison Entertainment Technologies Ocean Pearls Service Manual Page 83 ...

Page 84: ...OCEAN PEARLS PROPER START PROCEDURE THIS PAGE INTENTIONALLY LEFT BLANK Jennison Entertainment Technologies Ocean Pearls Service Manual Page 84 ...

Page 85: ...ntrol Commission there are certain requirements for amusement and redemption games A certain version of software has been designed to allow Ocean Pearls to be operated within the State of New Jersey This version of the software complies with the following requirements 1 Maximum allowable wager per player dose not exceed 10 00 per game In Ocean Pearls 20150501 N the game will not accept more than 4...

Page 86: ... CREDIT PELICAN BONUS BALLS EEL BONUS GAME SCORE STATE BONUS SCORE STATE 1 250 3 10 50 90 10 500 10 90 50 10 10 10 10 10 250 10 10 10 10 1 250 3 10 50 90 10 500 10 90 50 10 10 10 10 10 250 10 10 10 10 BALLS PER CREDIT PELICAN BONUS BALLS EEL BONUS GAME SCORE STATE BONUS SCORE STATE 1 250 3 10 50 90 10 500 10 90 50 10 10 10 10 10 250 10 10 10 10 1 50 COST PER PLAY USD 1 75 COST PER PLAY USD BALLS P...

Page 87: ...11 25 26 27 28 29 30 21 32 U09 9 SCORE SWITCH 1 10 SCORE SWITCH 2 11 SCORE SWITCH 3 12 SCORE SWITCH 4 13 SCORE SWITCH 5 14 SCORE SWITCH 6 15 SCORE SWITCH 7 16 SCORE SWITCH 8 U08 1 COIN CREDIT SIGNAL 2 BILL ACCEPTOR CREDIT SIGNAL 3 TICKET RESET SIGNAL 4 TICKET SIGNAL 1 5 TICKET SIGNAL 2 6 PLAY BALL RELEASE BUTTON 7 8 MAIN BOARD INPUTS OCEAN PEARLS MAIN BOARD IC 74HC245N INPUT CHART IC INPUT CONTENT...

Page 88: ... INPUTS CONTINUED OCEAN PEARLS MAIN BOARD INPUT CHART CONTINUED IC INPUT CONTENT PICTURE U12 33 U12 IS NOT UTLIZED IN OCEAN PEARLS THIS SPARE IC CAN BE USED IN U08 U09 U10 U11 TO RECITFY POTENTIAL ISSUES WITH THOSE IC S IF YOU SWAP IC S BE SURE TO PUT THE DEFECTIVE IC BACK INTO U12 BEFORE POWERING THE UNIT ON IF THIS FIXES YOUR PROBLEM BE SURE TO RECORD THAT THE IC IN U12 IS NOW DEFECTIVE AND CANN...

Page 89: ...ECORD THAT THE IC IN U27 IS NOW DEFECTIVE AND CANNOT BE USED AGAIN IN ANOTHER SOCKET U25 9 10 11 12 13 14 15 16 U25 IS NOT UTLIZED IN OCEAN PEARLS THIS SPARE IC CAN BE USED IN U23 U29 TO RECITFY POTENTIAL ISSUES WITH THOSE IC S IF YOU SWAP IC S BE SURE TO PUT THE DEFECTIVE IC BACK INTO U25 BEFORE POWERING THE UNIT ON IF THIS FIXES YOUR PROBLEM BE SURE TO RECORD THAT THE IC IN U25 IS NOW DEFECTIVE ...

Page 90: ...ARD OUTPUTS CONTINUED OCEAN PEARLS MAIN BOARD OUTPUT CHART CONTINUED IC OUTPUT CONTENT PICTURE Q1 Q8 33 COIN METER 34 TICKET METER 35 TICKET DRIVER 1 36 TICKET DRIVER 2 37 HOLDING AREA SOLENOID 38 PELICAN MOTOR DRIVER 39 COIN CREDIT LOCKOUT 40 COLLECTION BAR MOTOR DRIVER Jennison Entertainment Technologies Ocean Pearls Service Manual Page 90 ...

Page 91: ...P SWITCH SETTINGS ARE NOT CURRENTLY UTILIZED IN OCEAN PEARLS DIP SWITCH SETTINGS SWITCH 1 SW1 DESCRIPTION VALUE SW11 SW12 SW13 SW14 SW15 SW16 SW17 SW18 SWITCH 1 IS NOT USED IN OCEAN PEARLS SWITCH 3 IS NOT USED IN OCEAN PEARLS VALUE SW31 SW32 SW33 SW34 SW35 SW36 SW37 SW38 Jennison Entertainment Technologies Ocean Pearls Service Manual Page 91 ...

Page 92: ...D CLK 6803 CN4 6 CONSOLE DOME LED 3 GREEN P0 6 PEG CASCADING LED SD 6803 CN4 7 P0 7 PEG CASCADING LED CLK 6803 CN4 8 P0 0 CONSOLE SIDE LED SD CN4 1 CONSOLE DOME LED 1 BLUE P0 1 CONSOLE CASCADE LED SD CN4 2 CONSOLE DOME LED 1 GREEN CN5 5 SPI_SD CN2 5 CN5 6 SPI_CLK CN2 6 CN2 7 CN5 2 CN2 2 CONSOLE DOME LED GREEN CN5 3 CN2 3 CONSOLE DOME LED BLUE CN5 4 CN2 4 BOARD CHARTS MB232A1 CHART INPUT CONTENT OU...

Page 93: ...EG1_4 BONUS SCORE 1 SEG2_4 SEG1_5 BONUS SCORE 10 SEG2_5 BOARD CHARTS SEG DISPLAY 7_SEG CONTENT 7_SEG CONTENT SEG1_1 INPUT I O 1 SEG2_1 TICKET NUMBER 1 SEG1_2 INPUT I O 10 SEG2_2 TICKET NUMBER 10 SEG1_3 SEG1_6 GAME CODE 10 SEG2_6 SEG1_7 TEST CODE 1 SEG2_7 GAME MODE 1 SEG2_3 TICKET NUMBER 100 SEG1_4 GAME MODE 10 SEG2_4 TICKET NUMBER 1000 SEG1_5 GAME CODE 1 SEG2_5 Jennison Entertainment Technologies ...

Page 94: ...AMCO OCEAN PEARLS TROUBLESHOOTING GUIDE The troubleshooting section of this manual is to be used as a guide for determining what component maybe faulty and what steps are recommended to rectify the problem Before contacting your distributor please check to make sure that the unit is in fact plugged in and receiving power and that there are no loose connections Should you have any questions please ...

Page 95: ...Error 9 Step 1 Error 9 Step 2 Error 9 Step 3 TROUBLESHOOTING GUIDE ERROR 9 PLAYER 1 2 SCORE INPUT IC SPARE INPUT IC CHIPS Jennison Entertainment Technologies Ocean Pearls Service Manual Page 95 ...

Page 96: ...TROUBLESHOOTING GUIDE ERROR 19 Error 19 Step 1 Error 19 Step 2 Error 19 Step 3 PLAYER 1 2 SCORE INPUT IC SPARE INPUT IC CHIPS Jennison Entertainment Technologies Ocean Pearls Service Manual Page 96 ...

Page 97: ... 1 Input IC is U08 Player 2 Input IC is U09 Since U10 U11 U12 are not used in this game you may try and swap one of these with the IC believed to be faulty and then test again If this fixes the problem BE SURE TO MARK THE DEFECTIVE IC SO THAT YOU DO NOT USE IT AGAIN IN THE FUTURE TROUBLESHOOTING GUIDE ERROR 19 CONTINUED PLAYER 1 2 SCORE INPUT IC SPARE INPUT IC CHIPS Jennison Entertainment Technolo...

Page 98: ...U10 U11 U12 are not used in this game you may try and swap one of these with the IC believed to be faulty and then test again If this fixes the problem BE SURE TO MARK THE DEFECTIVE IC SO THAT YOU DO NOT USE IT AGAIN IN THE FUTURE Error 20 Step 1 Error 20 Step 2 Check to make sure all connections are secure TROUBLESHOOTING GUIDE ERROR 20 PLAYER 1 2 SCORE INPUT IC SPARE INPUT IC CHIPS Jennison Ente...

Page 99: ... 1 Input IC is U08 Player 2 Input IC is U09 Since U10 U11 U12 are not used in this game you may try and swap one of these with the IC believed to be faulty and then test again If this fixes the problem BE SURE TO MARK THE DEFECTIVE IC SO THAT YOU DO NOT USE IT AGAIN IN THE FUTURE TROUBLESHOOTING GUIDE ERROR 20 CONTINUED PLAYER 1 2 SCORE INPUT IC SPARE INPUT IC CHIPS Jennison Entertainment Technolo...

Page 100: ...Input IC is U09 Since U10 U11 U12 are not used in this game you may try and swap one of these with the IC believed to be faulty and then test again If this fixes the problem BE SURE TO MARK THE DEFECTIVE IC SO THAT YOU DO NOT USE IT AGAIN IN THE FUTURE Error 22 Step 1 Error 22 Step 2 TROUBLESHOOTING GUIDE ERROR 22 PLAYER 1 2 SCORE INPUT IC SPARE INPUT IC CHIPS Jennison Entertainment Technologies O...

Page 101: ...8 Player 2 Input IC is U09 Since U10 U11 U12 are not used in this game you may try and swap one of these with the IC believed to be faulty and then test again If this fixes the problem BE SURE TO MARK THE DEFECTIVE IC SO THAT YOU DO NOT USE IT AGAIN IN THE FUTURE TROUBLESHOOTING GUIDE ERROR 22 CONTINUED Error 22 Step 4 PLAYER 1 2 SCORE INPUT IC SPARE INPUT IC CHIPS Jennison Entertainment Technolog...

Page 102: ...of the sensor may be corrupt Player 1 Input IC is U08 Player 2 Input IC is U09 Since U10 U11 U12 are not used in this game you may try and swap one of these with the IC believed to be faulty and then test again If this fixes the problem BE SURE TO MARK THE DEFECTIVE IC SO THAT YOU DO NOT USE IT AGAIN IN THE FUTURE PLAYER 1 2 SCORE INPUT IC SPARE INPUT IC CHIPS Jennison Entertainment Technologies O...

Page 103: ...nput of the sensor may be corrupt Player 1 Input IC is U08 Player 2 Input IC is U09 Since U10 U11 U12 are not used in this game you may try and swap one of these with the IC believed to be faulty and then test again If this fixes the problem BE SURE TO MARK THE DEFECTIVE IC SO THAT YOU DO NOT USE IT AGAIN IN THE FUTURE PLAYER 1 2 SCORE INPUT IC SPARE INPUT IC CHIPS Jennison Entertainment Technolog...

Page 104: ...is U08 Player 2 Input IC is U09 Since U10 U11 U12 are not used in this game you may try and swap one of these with the IC believed to be faulty and then test again If this fixes the problem BE SURE TO MARK THE DEFECTIVE IC SO THAT YOU DO NOT USE IT AGAIN IN THE FUTURE TROUBLESHOOTING GUIDE ERROR 24 Error 24 Step 1 PLAYER 1 2 SCORE INPUT IC SPARE INPUT IC CHIPS Jennison Entertainment Technologies O...

Page 105: ...8 Player 2 Input IC is U09 Since U10 U11 U12 are not used in this game you may try and swap one of these with the IC believed to be faulty and then test again If this fixes the problem BE SURE TO MARK THE DEFECTIVE IC SO THAT YOU DO NOT USE IT AGAIN IN THE FUTURE TROUBLESHOOTING GUIDE ERROR 24 CONTINUED Error 24 Step 4 PLAYER 1 2 SCORE INPUT IC SPARE INPUT IC CHIPS Jennison Entertainment Technolog...

Page 106: ...TROUBLESHOOTING THIS PAGE INTENTIONALLY LEFT BLANK Jennison Entertainment Technologies Ocean Pearls Service Manual Page 106 ...

Page 107: ...TROUBLESHOOTING THIS PAGE INTENTIONALLY LEFT BLANK Jennison Entertainment Technologies Ocean Pearls Service Manual Page 107 ...

Page 108: ...he problem Only proceed with the following instructions after you have contacted JET and are directed to do so Step 1 Determine if the motor is actually failed or if another fault exists In some cases operators can get confused thinking that the motor is broken when in fact the game is functioning correctly Both the bonus feature arms only move when the unit is coined up This is designed to extend...

Page 109: ...nplugged since it might be very easy to bend the connection pins if you pull them off too hard too fast or at an angle Step 5 Unplugging the upper monitor connections CAREFULLY remove both connections for the upper monitor Take great care not to bend any pins by pulling the upper monitor connector 1off at an angle Slowly pull the connector straight back and GENTLY lay it to the side Repeat the sam...

Page 110: ...ng down on the device DO NOT apply too much pressure to the monitor glass CHANGING MOTORS ON THE EEL OR PELICAN BONUS Step 6 Unplugging the lower monitor connections CAREFULLY remove both connections for the lower monitor Take great care not to bend any pins by pulling the lower monitor connector 1off at an angle Slowly pull the connector straight back and GENTLY lay it to the side Repeat the same...

Page 111: ...ONITOR ITSELF CHANGING MOTORS ON THE EEL OR PELICAN BONUS Step 9 Sliding the monitor left or right Depending on what motor you are accessing you will need to either slide the monitor left or right For example if you are repairing the Eel bonus motor you would want to slide the monitor to the left since it will not need to go too far in order to service that bonus One person should guide the monito...

Page 112: ...lug the two electrical connections going to both the motor itself and the sensor You must also unscrew the four nuts that are securing the assembly to the acrylic backboard Pull the assembly straight back CHANGING MOTORS ON THE EEL OR PELICAN BONUS Step 12 Remove the acrylic structure Depending upon which motor you are removing you will need to remove the acrylic graphic and matel claw The Spinnin...

Page 113: ...linkage problems and or replace the motor When re installing a new motor ensure the linkage is installed correctly so that the claw will rest in the down position when the motor is turned off After replacing the motor re install the assembly back into the cabinet and re attach the acrylic structure You may also want to lightly clean the playfield while you have access at this point Step 16 Sliding...

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