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MULTIMEDIA
6. How do I update my Uconnect Services profile? Your
name, home address, phone number, email address
and Uconnect Services Security PIN can be updated
online on your Owner’s Site. Log in to your Owner’s
Site then select Edit Profile to edit your personal
information. Make your edits and click Save.
7. Can I try features or packages before I buy them?
Your new vehicle purchase may have come with an
included trial period for certain Apps and services.
8. Can I access every App and service while driving? No,
some applications and services are not available
while driving. For your own safety, it is not possible
to use some of the touchscreen features while the
vehicle is in motion (e.g. key pad).
9. What happens when my subscription comes up for
renewal? If you have added a credit card to your account
information, your subscription will be automatically
renewed for a term length in accordance with the service
plan that you have selected at the then current
subscription rate and on every renewal date thereafter,
unless you cancel your subscription by calling Uconnect
Services Care. If you have not added a credit card to your
account, Uconnect Services will send you an email or
letter in advance of your expiration date to remind you that
your subscription is ending soon.
10. How do I manage my Uconnect Services notification
preferences? Contact Uconnect Services Customer
Care, or go to your Owner’s Site and then update your
preferences on the Uconnect Services customer web
portal.
11. How do I purchase a subscription? Contact Uconnect
Services Customer Care by pressing the ASSIST/SOS
button on the touchscreen.
12. How do I update my credit card information? Login to
your Owner’s Site, and select Edit Profile, then select
Payment methods.
13. How do I find out how much longer I have on my
subscription? Contact Uconnect Services Customer
Care, or at https://myuconnect.jeep.com/in/en/login.
You also can visit your Owner’s Site and choose a sub
-
scription to view its expiration date. When your sub
-
scription is about to expire, you will receive an email
or letter of notification.
14. Can I get a refund if I have not used the entire
subscription? If you withdraw your consent to the use
of electronic documents and records, we may cancel
your agreement and deactivate the services. You will
not be entitled to a refund for and unused portion of
the Uconnect Services.
15. Can I cancel a subscription before it expires? Yes.
If you have an annual subscription, your subscription
will be canceled the day you cancel. If you have a
monthly subscription, your subscription will be
canceled on the last day of the month in which
you choose to cancel.
16. What should I do if I want to sell my vehicle? Before
your vehicle is sold to a new owner, you’ll want to
remove your account information. This process
removes all personal information, returns the
Uconnect system to its original factory settings,
removes all Uconnect Services and account
information. To remove your account information
from the Uconnect system, contact Uconnect
Services Customer Care.
17. What if I forgot to remove my account information
before I returned my lease vehicle or sold it? Contact
Uconnect Services Customer Care.
18. What will happen if an operable LTE (voice/data) or
4G (data) network connection compatible with my
device is temporarily unavailable? The SOS Call and
ASSIST buttons will NOT function if you are not connected
to an operable LTE (voice/data) or 4G (data) network.
Services that required your smartphone only direct calls to
Roadside Assistance Call may be functioning if you have
an operable network.
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