36
MULTIMEDIA
(Continued)
How It Works
1. Press the ASSIST or SOS button on the touchscreen
through the app drawer.
NOTE:
During an SOS Call, the Bluetooth®-paired phone is
disconnected so incoming or outgoing calls will go through
your mobile device versus the hands-free system which is
not available due to the SOS Call.
2. Once a connection between the vehicle and a
Uconnect Services Customer Care agent is made,
the agent will stay on the line with you.
NOTE:
Calls between the vehicle occupants and the Uconnect
Services Customer Care center may be recorded or moni
-
tored for quality assurance purposes. Through your
enrollment in and use of the Uconnect Services, you
consent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in India may have
limited services. In particular, responses to SOS calls or
other emergency services may be unavailable or very
limited. Vehicles purchased outside of India are unable to
receive Uconnect Services.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected:
The screen will display the following message “Vehicle
phone requires service. Please contact your dealer.”
An in-vehicle audio message will state “Vehicle phone
requires service. Please contact your dealer.”
Even if the SOS Call system is fully functional, factors
beyond FCA India’s control may prevent or stop SOS Call
system operation. These include, but are not limited to,
the following factors:
The ignition key is in OFF position.
The vehicle’s electrical systems are not intact.
The vehicle battery loses power or becomes discon
-
nected during a vehicle crash.
The SOS Call system software and/or hardware is
damaged during a vehicle crash.
LTE (voice/data) or 4G (data) coverage and/or GPS
signals are unavailable or obstructed.
Network congestion.
Weather conditions.
Buildings, structures, geographic terrain, or tunnels.
If your vehicle loses battery power for any reason
(including during or after an accident), the SOS Call
system, among other vehicle systems, will not operate.
Requirements
This feature is available only on vehicles sold in India.
Vehicle must be properly equipped with the Uconnect
Services. Vehicle must be registered with Uconnect
Services and have an active subscription that includes
the applicable feature.
Vehicle must have an operable LTE (voice/data) or 4G
(data) network connection compatible with your device.
Vehicle must be powered in the ON/RUN or ACC (Acces
-
sory) position with a properly functioning electrical
system.
WARNING!
Never place anything on or near the vehicle’s LTE
(voice/data) or 4G (data) and GPS antennas. You
could prevent LTE (voice/data) or 4G (data) and GPS
signal reception, which can prevent your vehicle from
placing an emergency call.
23_W7_EIG_EN_IN_t.book Page 36
