JDS Uniphase SC-ADSL-A, User Manual

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Chapter 9 Troubleshooting
Getting Technical Assistance
66 SmartClass ADSL/Copper Tester User’s Guide
Getting Technical Assistance
If you need assistance or have questions related to the use of this product, use
the information in
Table 30 to contact JDSU’s Technical Assistance Center
(TAC) for customer support. For the latest TAC contact information, go to
www.jdsu.com or contact your local sales office for assistance. The regional
sales office phone numbers are listed on the back of this manual.
During off-hours, you can request assistance by doing one of the following:
leave a voice message at the TAC for your region; email the North American
TAC (
tac@jdsu.com ); submit your question using our online Technical Assis-
tance request form at www.jdsu.com .
Additional information
For additional information, visit the SmartClass ADSL web page:
http://www.jdsu.com/test_and_measurement/products/descriptions/
SmartClass_ADSL/index.html
Resolving problems
If you are having trouble with the ADSL/Copper Tester, the following sections
describe common problems and solutions. You should verify whether your
problem is listed here before contacting technical assistance.
The following section addresses questions that may be asked about
completing tests with the SmartClass. There are two sections included:
– General
– ADSL tests
– Copper tests
Table 30 Technical assistance centers
Region Phone Number
Americas 1-866-ACTERNA
1-866-228-3762
301-353-1550
tac@jdsu.com
Europe, Africa, and
Mid-East +49 (0) 7121 86 1345
(JDSU Germany) hotline.europe@jdsu.com
Asia and the Pacific +852 2892 0990
(Hong Kong)
+8610 6833 7477
(Beijing-China)