© 2016, JCM American Corporation
2 - 7
Installation
Section 2
Clearing a Ticket Jam
To remove or clear a jammed Ticket from the
GEN5 Printer, proceed as follows:
1. Open the EGM access door.
2. Pull the Printer out of the EGM on its Sliding
Base.
3. Press the Lid Release Lever toward the rear of
the Printer to release the Lid (Figure 2-5
a
),
4. Rotate the Lid up in the direction indicated by the
red arrow (Figure 2-6
a
) to access the Printer
interior (Figure 2-6
b
).
5. Pull the Ticket out of the Ticket Insertion Slot
a
). Make sure that no debris or paper
remains jammed under the Pressure Roller (Fig-
ure 2-6
b
).
6. If debris is blocking the Ticket Path, pull (rotate)
the Print Head Release Lever leftward to access
the Ticket Path through the Print Mechanism
(Figure 2-7
a
) and carefully remove any debris.
7. After removing debris, rotate the Print Head
Release Lever to its Home (latched) position.
8. Once the Ticket Jam has been cleared, close the
Printer Lid. Ensure that it latches.
9. Reload the Tickets into the Printer, then press and
hold the Feed button (Figure 2-4
a
) to feed a
ticket through the Printer. Verify that Tickets are
feeding properly.
Cleaning Procedure
JCM strongly recommends an annual completion
of the Cleaning and Preventive Maintenance proce-
dures to ensure that the GEN5 Printer performance
meets factory specifications for trouble-free opera-
tion.
Print Head and Roller Cleaning Procedure
To clean the GEN5 Printer Print Head and Rollers,
perform the following procedure:
1. Open the EGM access door.
2. Pull the Printer out of the EGM on its Sliding
Base.
3. Remove any loaded Tickets.
4. Press the Lid Release Lever to open the Printer
Lid (Figure 2-5
a
).
WARNING: To avoid damaging the
Printer Unit, DO NOT use a screwdriver
or other probing instrument to try to
clear a Ticket Jam.
Figure 2-5
Lid Release Lever
a
Figure 2-6
Open Printer Lid
a
b
Figure 2-7
Print Head Release Lever
a
NOTE: Make sure Tickets are properly
loaded in the Printer before resuming
normal operation.
NOTE: JCM’s Printer Cleaning Kit
(P/N 350-00292-100) includes
Cleaning Swab(s), Cleaning Wipe(s)
and feed-through Cleaning Card(s),
and is recommended for best results.
Figure 2-8
Cleaning Kit (P/N 350-00292-100)
Cleaning Kit Contents
Cleaning Wipe
Cleaning Card
Cleaning Swab
(Qty 10)
(Qty 10)
(Qty 10)
