Jayco Baja J/TRAX, Owner'S Manual

Page: 9 / 101

Inspect the work performed… Finally,
check out the service or repair job when you
pick up your RV. Notify the dealer’s service
management immediately of any
dissatisfaction. If you cannot return your RV
immediately for repair, make an appointment
as soon as possible.
Please be aware that all service shops require
notification of any issues with their repairs
within a specified time limit. Make sure you are
familiar with their repair policies.
C
USTOMER
R
ELATIONS
Jayco, Inc. has empowered its dealers to
make warranty and repair decisions. If a
special circumstance occurs that requires
information from Jayco, we have asked your
dealer’s service management to make the
contact on your behalf.
This is why you
should always talk to your dealer’s service
management first.
Most issues arise from misunderstandings
about warranty or service needs. We
recognize that, on some occasions, you will
not be totally satisfied with a dealer’s decision
or actions. If this is the case, you should write
or call Jayco Customer Service. Our hours are
Monday – Friday, 8:00 a.m. – 5:00 p.m. (closed
holidays). Please provide the following
information:
0
Your name, location and phone number.
0
Your RV’s 17-digit vehicle identification
number (VIN).
0
Date of purchase.
0 Name of the dealership who sold the RV to
you.
0 Name and address of the dealer servicing
your RV.
0 A detailed description of the concern.
0
If applicable, the component description,
serial number and model number.
Mailing address Shipping address
Jayco, Inc. Jayco, Inc.
Customer Service Customer Service
P.O. Box 460 100 Bontrager Drive
903 S. Main Street Bldg 42 Door 4220
Middlebury IN 46540 Middlebury IN 46540
Phone number: (574) 825-0608
Fax number: (866) 709-9139
Email: service@jayco.com
Website: www.jayco.com
California Lemon Law notice
If you have determined that your vehicle has
non-conformities under the California Lemon
Law, you must provide written notice of the
claimed defects directly to Jayco, Inc., and
permit Jayco to perform a final repair attempt.
An important note
about alterations and warranties
Installations or alterations to the original
equipment vehicle as distributed by Jayco, Inc.
are not covered by the Towable Limited
Warranty. The special body company,
assembler, equipment installer, or upfitter is
solely responsible for warranties on the body
or equipment and any alterations (or any effect
of the alterations) to any of the parts,
components, systems, or assemblies installed
by Jayco. Jayco, Inc. is not responsible for the
safety or quality of design features, materials
or workmanship of any alterations by such
suppliers.
C
HANGE OF
A
DDRESS OR
O
WNERSHIP
Help keep our records current so that if, in the
event of a recall, you are notified. Please notify
Jayco Customer Service of a change of
address or ownership. Mail the completed
form (located in the back of this manual) to
Jayco. If you have purchased your RV as
“used” include documentation showing your
proof of ownership (i.e., a copy of your bill of
sale, insurance policy, etc.).
4
SECTION 1
WARRANTY & SERVICE