Jayco Baja J/TRAX, Owner'S Manual

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obtaining a JayPlus Retail Insurance quote for
you. This insurance quote is offered to you
directly by GMAC Insurance (not Jayco, Inc.).
For more information, please contact your
dealer or call 1-800-252-2031 Savings Code:
GL 2A to contact GMAC insurance.
D
EALER
R
ESPONSIBILITY
At the time of sale of the new RV, your dealer is
expected to explain or provide the following:
0
Deliver your RV in the best condition
possible and ensure that it passed the
pre-delivery inspection and all systems
tests.
0
Provide orientation of the RV, its systems,
components and operation.
0
Request that you read all warranty
information and explain any provision not
clearly understood.
0
Ensure you receive the Goodie Bag. Your
dealer can assist you in completing the
component-manufacturer warranty cards
or registrations and locating any required
component model or serial numbers.
0
Complete and return the Warranty
Registration and Customer Delivery Form
to Jayco within 10 days of delivery to
activate the applicable warranty coverage.
Please note that your Towable Limited
Warranty is activated only after Jayco receives
a signed Warranty Registration and Customer
Delivery Form from your selling dealer. If it has
been more than 60 days since the purchase of
your new RV and you have not received a
confirmation letter from Jayco, please contact
your selling dealer or Jayco Customer Service.
If you have mailed in a Limited Warranty
Transfer application you will receive a
response letter from Jayco confirming your
warranty status (please allow 6-8 weeks for
processing).
S
UGGESTIONS
F
OR
O
BTAINING
S
ERVICE
The independent dealers who are authorized
to sell Jayco RVs are also there to provide
service after the sale. We work closely with
them in an effort to keep you satisfied. To help
ensure your dealer provides the level of
service you expect, here are some
suggestions we would like to make:
Contact your dealer at once… Don’t wait
until you are ready to use your RV. Your dealer
may not be able to service it immediately
and/or the repair may require parts be ordered.
The dealer’s service department is busiest on
Mondays and Fridays and before the holidays.
Prepare for the appointment… If you are
having warranty work performed, be sure to
have the right papers with you. Take your
warranty folder and have your vehicle
information available. Not all the work to be
performed may be covered by the warranty;
discuss additional charges with the dealer’s
service management.
Prepare a list… Provide your dealer with a
written list of specific repairs needed. It is
important that you provide any vehicle repair
history to the dealer’s service manager. Keep
a maintenance log of your RV’s service
history. This can often provide a clue to the
current issue.
Be reasonable with your requests… If you
leave a list with several items and you need
your RV returned back by a specific time,
discuss the situation with the dealer’s service
management and list your items in order of
priority. This may include making a second
appointment for work not completed or parts
that the dealer may need to order.
Don’t expect to look over the technician’s
shoulder…
Please do not be offended if you
are told you cannot watch the work being
done. Some insurance requirements forbid
admission of customers to the service area.
3
SECTION 1
WARRANTY & SERVICE