IXIA XGS2-HS Page 70 Getting Started Manual Download

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Troubleshooting

This section provides guidance for interpreting the operational status of your XGS2 unit, and troubleshooting issues that may arise.

If you need assistance, contact Ixia Technical Support using the contact information provided in

Ixia Technical Support Contacts on page 86

In this section:

LED Indicators

IP Addressing Issues

Troubleshooting Licensing Issues

Troubleshooting Other Issues

Summary of Contents for XGS2-HS

Page 1: ...XGS2 Chassis Platform Getting Started Guide ...

Page 2: ... or as otherwise expressly stated in the applicable contract b This computer software and or software technical data may be 1 Used or copied for use with the computer s for which it was acquired including use at any Government installation to which the computer s may be transferred 2 Used or copied for use with a backup computer if any computer for which it was acquired is inoperative 3 Reproduced...

Page 3: ...losure of this computer software and or software technical data are to be expressly stated in or incorporated in the applicable contract e This notice shall be marked on any reproduction of this computer software in whole or in part End of notice IxOS 8 20 EA December 2016 ...

Page 4: ...t support ixiacom com 1 818 595 2599 EMEA Ixia Europe Limited Part 2nd floor Clarion House Norreys Drive Maidenhead UK SL6 4FL 44 1628 408750 FAX 44 1628 639916 salesemea ixiacom com Support support emea ixiacom com 40 21 301 5699 Asia Pacific Ixia Pte Ltd 210 Middle Road 08 01 IOI Plaza Singapore 188994 Support support asiapac ixiacom com 91 80 4939 6410 Japan Ixia KK Nishi Shinjuku Mitsui Bldg 1...

Page 5: ...eesanahalli Village Bangalore East Taluk Bangalore 560 037 Karnataka India 91 80 42862600 Support support india ixiacom com 91 80 4939 6410 China Ixia Technologies Shanghai Company Ltd Unit 3 11th Floor Raffles City Beijing Beijing 100007 P R C Support support china ixiacom com 400 898 0598 Greater China Region 86 10 5732 3932 Hong Kong 5 Contacting Ixia ...

Page 6: ...tup 20 Unpack and Connect the Unit 21 Rack Mounting and Ventilation Warning 31 Installing the XGS2 on a Flat Surface 32 Record Product Information 34 XGS2 HS Configuration 36 Connecting the XGS2 HS Processor module 37 Initial Configuration of XGS2 HS 38 System Administration of XGS2 HS 44 XGS2 SD Configuration 46 Connecting the XGS2 SD Processor module 47 XGS2 Chassis Platform Getting Started Guid...

Page 7: ...Windows Remote Desktop Connection 63 Start an SSH Session 64 Start a Serial Session 66 Reboot the System 68 Shut Down the System 68 Troubleshooting 70 LED Indicators 71 IP Addressing Issues 72 Troubleshooting Licensing Issues 74 Troubleshooting Other Issues 74 Appendix Safety Instructions 75 SAFETY INSTRUCTIONS English 75 SAFETY INSTRUCTIONS French 80 Ixia Technical Support Contacts 86 7 ...

Page 8: ...g statement and to highlight information that can help you make more effective use of your system Provides information that needs special attention within text Provides information that is needed to avoid potential harm to equipment or the environment Provides information needed to prevent certain harm to a person piece of equipment or the environment XGS2 on ixiacom com The Ixia XGS2 Datasheet pl...

Page 9: ...Additional information Refer to the Ixia Platform Reference Guide for additional information about the XGS2 chassis platform 9 About This Guide ...

Page 10: ...w This section provides an overview of the XGS2 chassis platform the physical units and the indicators and controls on them In this section XGS2 Processor Modules 11 Front Panel 15 Indicators and Controls 16 Product Specifications 16 ...

Page 11: ...d IxNetwork but not BPS The XGS2 Processor Modules are a modular field replaceable system controller units running Linux and Windows 7 operating systems for man agement and control of load modules user management port configurations and statistics It allows and manages the execution of both IxOS IxServer and BreakingPoint environments in parallel providing users the ability to run both IxLoad and ...

Page 12: ...The XGS2 HS processor module is shown below XGS2 Chassis Platform Overview 12 ...

Page 13: ...The chassis is shown below Chassis Front View 13 XGS2 Chassis Platform Overview ...

Page 14: ...Chassis Rear View XGS2 Chassis Platform Overview 14 ...

Page 15: ...Front Panel The XGS2 HS front panel The XGS2 SD front panel 15 XGS2 Chassis Platform Overview ...

Page 16: ...hutdown Allow up to 30 seconds for the system to power down n Long press 4 seconds Force Power Shutdown immediate Serial port Provides attachment to the serial port of a workstation using the provided RJ45 to DB232 cable USB ports Provides attachment of USB devices LAN port An RJ 45 10 100 1000 BaseT management port providing connection to your network Product Specifications This section describes...

Page 17: ...UL File E255262 Safety North America UL 60950 1 2nd Edition CSA C22 2 No 60950 1 2nd Edition Europe EN60950 1 2nd Edition International CB Scheme IEC 60950 1 2nd Edition EMI EMC North America FCC part 15 Class A USA 17 XGS2 Chassis Platform Overview ...

Page 18: ... 4 2 2008 Electrostatic Discharge Immunity IEC EN 61000 4 3 2006 Radiated Immunity IEC EN 61000 4 4 2004 A1 2010 Transient Burst Immunity IEC EN 61000 4 5 2005 Surge Immunity IEC EN 61000 4 6 2008 Conducted Radio Frequency Immunity IEC EN 61000 4 11 2004 Voltage Dips Interruptions and Variations Immunity Dimensions 3U H x W x D 5 1 x 17 5 x 26 5 H x W x D 12 95 x 44 45 x 67 31 cm Weight 55 lbs 25 ...

Page 19: ... non condensing Input Power INPUT 1 ALIMENTATION 1 100 240VAC 50 60Hz 8A INPUT 2 ALIMENTATION 2 100 240VAC 50 60Hz 8A INPUT 3 ALIMENTATION 3 100 240VAC 50 60Hz 8A Inputs 1 and 2 are required for normal operation Input 3 is optional 19 XGS2 Chassis Platform Overview ...

Page 20: ...scribes the tasks needed to physically set up the XGS2 HS and XGS2 SD units for operation In this section Unpack and Connect the Unit 21 Rack Mounting and Ventilation Warning 31 Installing the XGS2 on a Flat Surface 32 Record Product Information 34 ...

Page 21: ...See Install XGS2 Chassis on the facing page 3 Place the unit in the operating location that you have chosen You can operate the appliance as a desktop unit or a rack mounted chassis For rack mount instructions refer to Rack Mounting XGS2 chassis platform 4 Before connecting the unit record the following information from the label on the back of the unit l Host Name for example XGS2 HS l Part numbe...

Page 22: ... the shipping carton to a 110V or 220V power source 8 Switch on the power supply 9 Check the following LED indicators to ensure that your system is operating correctly l Power LED indicator Green indicates proper operation l LAN port LED indicator Green indicates proper operation Install XGS2 Chassis The installation procedure for both XGS2 HS and XGS2 SD chassis are the same The following section...

Page 23: ...1 Insert the controller module in the lower slot in front of the chassis Ensure that the module is fully seated Ensure that the thumbscrews are screwed in properly 23 XGS2 Chassis Physical Setup ...

Page 24: ...2 Take the Sync module and insert it in its slot on the back of the chassis XGS2 Chassis Physical Setup 24 ...

Page 25: ...3 When the Sync module is fully inserted tighten its two screws 25 XGS2 Chassis Physical Setup ...

Page 26: ...4 Insert a power supply in one of the power supply slots XGS2 Chassis Physical Setup 26 ...

Page 27: ...5 Push the power supply until you hear a click and it is fully seated in its slot 27 XGS2 Chassis Physical Setup ...

Page 28: ...6 Repeat the same for the second supply If you have purchased the optional redundant power supply you may have to repeat this step after removing the empty slot cover XGS2 Chassis Physical Setup 28 ...

Page 29: ...7 The fully assembled chassis s rear view looks like this 29 XGS2 Chassis Physical Setup ...

Page 30: ...ack mounts using the screws provided Depending on your rack equipment placement require ment you can attach the rack mounts to the front of the chassis or at an offset from the chassis front Rack Mounts attached to the front of the chassis XGS2 Chassis Physical Setup 30 ...

Page 31: ...e provided power cords to connect the chassis to the electrical power source Rack Mounting and Ventilation Warning The XGS2 chassis are shipped with brackets and screws for rack mounting and rubber feet for stationing on a flat surface 31 XGS2 Chassis Physical Setup ...

Page 32: ...nd the attached cables To install the product set it on the flat surface and check for proper ventilation The supplied rubber feet are optional but are recommended to keep the product from slipping when not racked A Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore con...

Page 33: ...n overcurrent protection and supply wiring Appropriate consideration of equipment name plate ratings should be used when addressing this concern E Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to sup ply connections other than direct connections to the branch circuit e g use of power strips 33 XGS2 Chassis Physical Setup ...

Page 34: ...ows Product Key are printed on the label on the back of the unit l The IP addresses are either assigned by the network s DHCP server or statically assigned by a system administrator l Flix OS and BreakingPoint IP addresses are needed for XGS2 HS chassis only Host Name Part Number FlixOS IP address BreakingPoint IP address IxOS IP address Windows Product Key XGS2 Chassis Physical Setup 34 ...

Page 35: ...35 ...

Page 36: ...nfiguration This section describes the tasks needed to configure the XGS2 HS chassis In this section Connecting the XGS2 HS Processor module 37 Initial Configuration of XGS2 HS 38 System Administration of XGS2 HS 44 ...

Page 37: ...HS Processor module To connect the module you need to do the following 1 Connect the RJ45 management port 4 as the designated management port to your lab management switch 2 Connect the VGA 2 and USB 3 ports to the KVM infrastructure or to a local monitor mouse and keyboard 37 XGS2 HS Configuration ...

Page 38: ...P addresses needed for management cannot be on the following subnets l 10 1 1 x 24 internal virtual network l 10 1 2 x 24 internal virtual network l 10 0 x x 16 default internal port address This can be changed from IxExplorer Chassis Properties Virtual Machines and IP Address requirements for XGS2 HS chassis The XGS2 HS chassis is designed to support IxLoad BreakingPoint and IxNetwork The basic a...

Page 39: ...les connected switch on the system by pressing the chassis power button 2 On the monitor connected to the VGA port the basic login screen is prompted To have access to the System Admin Screen system con figuration menu for configuring various system level parameters use the following system credentials l username admin l password admin 39 XGS2 HS Configuration ...

Page 40: ...3 Once the system credentials are correctly inserted the System Admin Screen is displayed XGS2 HS Configuration 40 ...

Page 41: ...4 Configure the general Ixia Web UI IP address 41 XGS2 HS Configuration ...

Page 42: ...ve DHCP server running on the management subnet this is also the default setting l Static manually configure the Ixia Web UI IP address and netmask 5 Configure the IxOS Windows IP address a Choose option 3 Quit from the System Admin Screen and when the login screen is prompted type the following credentials l username ixia l password ixia XGS2 HS Configuration 42 ...

Page 43: ... Serial Number c Configure the IP address of the IxOS Windows as per your requirements d To return to the System Admin Screen use the following hotkey combination CTRL ALT F2 Then use the same credentials as mentioned at step 2 l username admin l password admin 6 To apply the new settings from the System Admin Screen choose option 4 Reboot system graceful 43 XGS2 HS Configuration ...

Page 44: ...roller using VGA and USB ports you can toggle modes between the IxOS Windows machine and the System Admin Screen by using the following hotkeys CTRL ALT F2 System Admin Screen CTRL ALT F7 Windows IxOS Machine Remote system access 1 To remotely administer the IxOS Windows machine there are two options a RDP using the Ixia Web UI IP address preferred option b RDP using the Windows IxOS IP address 2 ...

Page 45: ...You need to gracefully shutdown the system before powering off the chassis Prior to this a manual shutdown of the Windows IxOS machine is also recommended 45 XGS2 HS Configuration ...

Page 46: ...46 XGS2 SD Configuration This section describes the tasks needed to configure the XGS2 SD chassis In this section Connecting the XGS2 SD Processor module 47 Initial Configuration XGS2 SD 48 ...

Page 47: ...To connect the module you need to do the following 1 Insert and remove the Processor Module 2 Connect the RJ45 management port 4 as the designated management port to your lab management switch 3 Connect the VGA 2 and USB 3 ports to the KVM infrastructure or to a local monitor mouse and keyboard 47 XGS2 SD Configuration ...

Page 48: ...l number found on the sticker located at the back of the chassis 3 Once you log on to the chassis change the IP address 10 0 x x 16 is the default internal port address This can be changed from IxExplorer Chassis Properties Change IP Address To change the IP address do the following 1 On the Start menu click Control Panel 2 Click Network and Internet and then click Network and Sharing Center The V...

Page 49: ...3 Under View your active networks click the local area connection under Access type Internet The Status window appears 49 XGS2 SD Configuration ...

Page 50: ...4 Click Properties Select Internet Protocol Version 4 TCP IPv4 XGS2 SD Configuration 50 ...

Page 51: ...5 Click Properties and then click the Use the following IP address option 6 Enter the IP address subnet mask and default gateway 51 XGS2 SD Configuration ...

Page 52: ...pplications Support This section provides the details of the Ixia Test Applications supported by XGS2 chassis platform In this section Ixia Applications support for XGS2 HS 53 Ixia Applications support for XGS2 SD 57 ...

Page 53: ...he details of the Ixia Test Applications supported by XGS2 HS chassis IxLoad When running the IxLoad client application to add your new XGS2 HS chassis in the Chassis Chain pane the IxOS Windows machine IP address should be used 53 Ixia Test Applications Support ...

Page 54: ...k application installed 2 Start IxNetwork 3 Select XGS2 ports for configuration in the IxNetwork test a Select Ports in the navigation pane b Click the Add Chassis icon in the Port Tools ribbon Enter the XGS2 host name or IP address 4 Assign ports from the XGS2 system to the current IxNetwork test scenario Ixia Test Applications Support 54 ...

Page 55: ...55 Ixia Test Applications Support ...

Page 56: ...er and launch a new BreakingPoint session It is recommended that you periodically check the Ixia compatibility matrix http www ixiacom com support product_compatibility_ matrix to determine the correct Ixia software application versions that are validated for interoperability Ixia Test Applications Support 56 ...

Page 57: ...he details of the Ixia Test Applications supported by XGS2 SD chassis IxLoad When running the IxLoad client application to add your new XGS2 SD chassis in the Chassis Chain pane the IxOS Windows machine IP address should be used 57 Ixia Test Applications Support ...

Page 58: ...k application installed 2 Start IxNetwork 3 Select XGS2 ports for configuration in the IxNetwork test l Select Ports in the navigation pane l Click the Add Chassis icon in the Port Tools ribbon Enter the XGS2 host name or IP address 4 Assign ports from the XGS2 system to the current IxNetwork test scenario Ixia Test Applications Support 58 ...

Page 59: ...59 Ixia Test Applications Support ...

Page 60: ...tibility matrix https wiki ixi acom com pages viewpage action title Compatibility Matrix spaceKey NetworkInfrastructureTestHome to determine the cor rect Ixia software application versions that are validated for interoperability Ixia Test Applications Support 60 ...

Page 61: ...61 ...

Page 62: ...for reference some of the common tasks that system administrators will perform on the XGS2 system In this section Start a Windows Remote Desktop Connection 63 Start an SSH Session 64 Start a Serial Session 66 Reboot the System 68 Shut Down the System 68 ...

Page 63: ...achine using the IP address that was returned by the ping command In the Windows Security window provide the following credentials l User name ixia l Password the last part of the host name For example if the host name is xxxx X1234567 the password will be X1234567 Once you click OK Remote Desktop Connection establishes the connection and displays the IxOS virtual machine Windows desktop If you sp...

Page 64: ...o the XGS2 HS chassis model only To start an SSH session 1 Open an SSH session from your terminal emulation application specifying l The FlixOS IP address as the Host Name l Port 8022 For example Once you open the session the Administrative Console prompts you to log in 2 Enter the following credentials Common Administrative Tasks 64 ...

Page 65: ...l User ID admin l Password admin The Administrative Console presents the main menu For example Once logged in you can perform any of the available tasks 65 Common Administrative Tasks ...

Page 66: ...nnection or an SSH session This applies to the XGS2 HS chassis model only To start a serial session 1 Open the serial connection from your terminal emulation application For example The Administrative Console prompts you to log in 2 Enter the following credentials Common Administrative Tasks 66 ...

Page 67: ...l User ID admin l Password admin The Administrative Console presents the main menu For example Once logged in you can perform any of the available tasks 67 Common Administrative Tasks ...

Page 68: ...ress Enter to initiate the graceful restart XGS2 executes an orderly shut down of all processes then reboots the system The operation may take several minutes to complete The forced reboot option should be used only in cases where an abnormal and immediate termination of operations is the only viable option Shut Down the System The Administrative Console provides options for shutting down the XGS2...

Page 69: ...raceful option GS 4 Press Enter to initiate the graceful shutdown XGS2 executes an orderly shut down of all processes then powers down the system The forced shutdown option should be used only in cases where an abnormal and immediate termination of operations is the only viable option 69 Common Administrative Tasks ...

Page 70: ...t and troubleshooting issues that may arise If you need assistance contact Ixia Technical Support using the contact information provided in Ixia Technical Support Contacts on page 86 In this section LED Indicators 71 IP Addressing Issues 72 Troubleshooting Licensing Issues 74 Troubleshooting Other Issues 74 ...

Page 71: ...el Color Description Power Green When the Power LED is flashing the board is being detected or initialized The Power LED is illuminated when the board is powered In Use Amber The Active LED is illuminated when you have taken ownership of the load module If you run traffic from IxExplorer without taking port own ership the In Use light is not illuminated CPU Slot LED Definitions The specifications ...

Page 72: ...er is available CPU Pwr LED Green CPU Card power is available HDD Act LED Bkpln Link LED Green PCIe link to backplane is up Processor module Ethernet LEDs for each port Link LED Green Port has link Link and Activity LEDs are included for all Ethernet ports Act LED Flashes when port has activity IP Addressing Issues The XGS2 chassis models require the following management IP addresses Troubleshooti...

Page 73: ...ad When assigning static IP addresses you must observe the following requirements l The two management IP addresses must be in the same subnet l The two IP addresses needed for management cannot be on the following subnets n 10 1 1 x 24 internal virtual network n 10 1 2 x 24 internal virtual network n 10 0 x x 16 default internal port address This can be changed from IxExplorer Chassis Properties ...

Page 74: ... configure the XGS2 to use NTP or manage the time setting manually if NTP is not an available to you Refer to Set the System Time for instructions Troubleshooting Other Issues Following is a list of other known issues that can result in operational problems l L2 switches Check for intermediate L2 switches that are configured to allow only a single L2 MAC per interface If a switch so configured is ...

Page 75: ...nicians are authorized to remove the cover and access any of the components inside the system CAUTION To reduce the risk of electrical shock a trained service technician must disconnect all power supply cables before servicing the sys tem WARNING Multiple sources of supply Disconnect all sources before servicing CAUTION Equipment is intended for installation in Restricted Access Locations WARNING ...

Page 76: ...on a hard level surface l Leave plenty of clearance on all vented sides of the equipment to permit the airflow required for proper ventilation Restricting airflow can damage the equipment l Ensure that nothing rests on your equipment s cables and that the cables are not located where they can be stepped on or tripped over l Keep your equipment away from radiators and heat sources Keep your equipme...

Page 77: ...t s power cable into properly grounded electrical outlets These cables are equipped with three prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs l Observe extension cable and power strip ratings Ensure that the total ampere rating of all equipment plugged...

Page 78: ...to do so please contact Ixia to arrange for the replacement of the battery Do not dispose of the battery along with ordinary waste Contact your local waste disposal agency for the address of the nearest bat tery deposit site Handle batteries carefully Do not disassemble crush or puncture batteries Do not short external contacts dispose of batteries in fire or water or expose batteries to temperatu...

Page 79: ... reason Protecting Against Electrostatic Discharge CAUTION Disconnect product from mains power source in accordance with product specific safety information located in this manual Electrostatic discharge ESD events can harm electronic components Under certain conditions ESD may build up on your body or an object and then discharge into another object such as your add in modules To prevent ESD dama...

Page 80: ...onents in a static safe area If possible use antistatic floor pads and work bench pads SAFETY INSTRUCTIONS French AVERTISSEMENT Instructions relatives à la sécurité Veuillez suivre les directives de sécurité suivantes afin d assurer votre sécurité personnelle et de protéger votre équipement et votre environ nement de travail contre les dommages potentiels SÉCURITÉ Sécurité générale AVERTISSEMENT l...

Page 81: ...ipement sur une surface dure et à niveau l Laisser un espace d au moins 5 1 cm 2 po sur tous les côtés de l équipement dotés de fentes d aération afin de permettre la circulation d air nécessaire à une bonne ventilation L entrave à la circulation d air peut endommager l équipement l S assurer que rien ne se trouve sur les câbles de l équipement et que les câbles ne se trouvent pas dans un endroit ...

Page 82: ... alimentation ou les fiches Consulter un électricien agréé ou votre compagnie d électricité pour toute modi fication du site Systématiquement respecter les règles locales nationales en matière de câblage l Pour prévenir les chocs électriques brancher les câble d alimentation de l équipement dans des prises électriques mises à la terre cor rectement Ces câbles sont dotés de fiches à trois branches ...

Page 83: ...sation d une pile incompatible peut augmenter le risque d incendie ou d explosion Remplacer la pile uniquement par un type de pile identique ou equivalent conformément aux recommandations du fabricant et suivre les consignes d installation à la lettre Correctement éliminer les piles usées SÉCURITÉ Élimination des piles Votre système utilise une pile bouton au lithium Ces piles sont à longue durée ...

Page 84: ...es ni effectuer l entretien ou la reconfiguration de votre système durant une tempête électrique SÉCURITÉ Équipement doté de dispositifs laser AVERTISSEMENT ne jamais regarder directement dans un émetteur récepteur à fibres optiques ou dans l extrémité d un câble à fibres optiques Les émetteurs récepteurs à fibres optiques contiennent des sources de lumière laser qui peuvent endommager vos yeux Ce...

Page 85: ...uipement vous devez toujours assurer votre mise à la terre et celle de l autre dispositif avant de le connecter à cet équipement Vous pouvez aussi suivre les étapes suivantes afin de prévenir les dommages causés par les décharges électrostatiques Lors du retrait d un composant sensible à l électricité statique de son carton d expédition ne pas retirer le composant de son matériau d emballage antis...

Page 86: ...echnical Support Corporate Headquarters l email support ixiacom com l Telephone 1 818 595 2599 Asia Pacific l email support asiapac ixiacom com l Telephone 91 80 4939 6410 China l email support china ixiacom com l Telephone 400 898 0598 Greater China Region l Telephone 86 10 5732 3932 Hong Kong EMEA l email support emea ixiacom com l Telephone 40 21 301 5699 ...

Page 87: ...m com l Telephone 91 80 4939 6410 Japan l email support japan ixiacom com l Telephone 81 3 5326 1980 Refer to the Ixia Platform Reference Guide for complete contact information including addresses and links to additional online resources 87 Ixia Technical Support Contacts ...

Page 88: ...ion XGS2 SD 48 IP addresses overview 38 IP addressing issues 72 ixia applications support for XGS2 HS 53 ixia applications support for XGS2 SD 57 Ixia contacting 4 L LED indicators 71 R reboot 68 Remote Desktop Connection starting 63 S serial connection starting 66 shutting down 68 SSH session starting 64 system administration 44 T technical support contacts 86 XGS2 Chassis Platform Getting Starte...

Page 89: ...troubleshooting licensing issues 74 V virtual machines 38 X XGS2 HS 44 XGS2 processor modules 11 89 ...

Page 90: ...Ixia Worldwide Headquarters 26601 West Agoura Road Calabasas California 91302 www ixiacom com IxOS 8 20 EA December 2016 ...

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