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19 

Making an E-Response Help Call 

If programmed, your Enterprise 2.0 System pro-
vides emergency notification to a group of tele-
phones or paging system.  

Note: This feature is in addition to 911 Support.

 

 

Go off hook and do not dial for more than 10 
seconds.      

or 

 

Go off hook and begin dialing a system exten-
sion.  Between digits pause for more than 10 
seconds. 

or 

 

At ICM dial tone dial the E-Response Group ac-
cess number. 

The system will initiate an E-Response Help Call to 
the stations in your E-Response Group and/or a 
paging system.

 

 

Universal Night Answer 

If you need to pick up an incoming call when the 
system is in the night mode: 

Lift receiver. 

Press 

FEAT

 button and dial 

+

or

 

Press the [

UNIVERSAL NIGHT ANSWER

] but-

ton (if assigned). 

You are connected with the incoming call. 

Direct Inward System Access (DISA) allows an ex-
ternal caller to access Iwatsu system features from 
outside the office.  Feature operation for DISA calls 
is the same as those for the Single Line Telephone.  
Certain DISA features, including making an outside 
call and system paging access require a security 
password. 

 

Operation 

When Iwatsu answers the caller will hear either a 
message or a special DISA dial tone. 

 

To Interrupt the Message 

Press 

+

. You will hear DISA dial tone. 

 

To make an intercom or hunt group call 

Dial the desired extension number or hunt group 
access code. 

 

To access all DISA features: 

Dial 

Dial the assigned password. You will have the 
calling capabilities assigned to the DISA line. 

or

 

Dial an extension number followed by that exten-
sion’s Station Restriction Password. You will 
have the same calling capabilities as that exten-
sion. 

Wait for the intercom dial tone. 

  

DIRECT INWARD SYSTEM ACCESS

 

Picking Up a Call On Hold 

Press the key with either the green or the red 
flashing lamp to pick up the call being held on 
that line. 

 

Transferring a Call to Another Extension 

When speaking on an outside line: 

Press the 

TRAN

 button. When you hear dial 

tone. 

Dial an extension number. 

or 

 

Press an extension button or EZDial selection (if 
assigned). 

Announce the call when the extension answers. 

Hang up. 

 

911 Support 

At default, your Iwatsu system is programmed to 
automatically contact your local Public Safety 
Answering Point (PSAP) when 911 is dialed. 
Enhanced 911 Service ensures that when 911 is 
dialed from a system extension, information that 
allows the PSAP to identify the caller’s location in a 
building is sent to the PSAP along with the call. 
Check with your system installer or Authorized 
Iwatsu Distributor to make sure your system is 
programmed for Enhanced 911 Service. 

 

Save Dialed Number 

While speaking on an outside line: 

Press the 

FEAT

 button and dial 

+

or

 

Press the [

SAVE DIAL

] button (if assigned). 

You will hear a confirmation tone that indicates the 
phone number you just dialed has been saved. 

 

To dial the saved number

 

Lift the receiver. 

Press the 

FEAT

 button and dial 

+

or

 

Press the [

SAVE DIAL

] button (if assigned). 

The saved number is automatically dialed. 

 

Last Number Redial 

To automatically redial the last number you called: 

Lift the receiver. 

Press the [

SPEED

] button and dial 

Summary of Contents for Platinum Enterprise 2.0

Page 1: ...on Lockout Password Flexible Call Forwarding All FORWARD Call Type 1 3 1 Destination Busy No Answer FORWARD Call Type 1 3 2 Destination No Answer FORWARD Call Type 1 3 3 Destination All External FORWARD Call Type 1 3 4 Destination 90 99 Cancel FORWARD Call Type 1 4 Follow Me FORWARD FORWARD Call Type Ext No Flash Short Short Flash Last No Redial SPEED Meet Me Page Answer Meet Me Memo Dial Set Memo...

Page 2: ...omeone else is using that line feature Speaker This button allows you to dial and receive outside or internal calls and talk with out lifting the receiver Mute Key When talking using the handset pressing the Mute key mutes the handset transmitter If using the speakerphone press ing the Mute key mutes the station microphone When using the headset jack the Mute key mutes the transmitter on the heads...

Page 3: ...r ringing at your extension ePod Easy Point of Decision is used for easy access to the Display Menu navigating the Call Log and changing volume levels on your Enterprise 18i d Telephone Press IN or OUT to access incoming or outgoing Call records Press the VOL up or down arrows to control re ceiver speaker ringer and handset volumes Press the SET button and use the arrows to scroll through the menu...

Page 4: ...k into the microphone without lifting the re ceiver Making an Intercom Group Call Dial the Intercom Group access number when you hear the Intercom Dial Tone Putting a Call On Hold When speaking on an outside line Press the HOLD DND button The active outside line button lamp flashes green on your phone and red at other extensions If the call is not picked up the call will ring again at your phone 3...

Page 5: ...capabilities assigned to the DISA line or Dial an extension number followed by that exten sion s Station Restriction Password You will have the same calling capabilities as that exten sion Wait for the intercom dial tone DIRECT INWARD SYSTEM ACCESS Picking Up a Call On Hold Press the key with either the green or the red flashing lamp to pick up the call being held on that line Transferring a Call ...

Page 6: ...to another system extension While calling a busy or idle extension Press TEXT MSG text message number 00 99 or TEXT MSGn Press To display a stored text message Press TEXT MSG to display a stored text message To respond to a stored text message by calling the originating extension Press TEXT MSG to display the stored text message Press a second time to call the station that sent the text message To...

Page 7: ...s text message from your display While a text message is on your display Press TEXT MSG 6 Call Conference The Enterprise 2 0 system allows you to make con ference calls with any combination of up to four ex tensions and outside lines on the same call Note An Outside party must be added to the con ference prior to adding an internal party To Make a Conference Call While speaking on a CO or ICM call...

Page 8: ...l appear next to the Park menu key Hang up the phone If the call is not picked up the call will return to your phone 16 Speed Dial Personal Speed Dial Registration To register personal speed dial numbers Press the FEAT button Press the SPEED button then dial the desired PERSONAL SPEED ACCESS CODE 90 99 Enter the phone number Press FEAT to end the operation Personal Speed Dial Registration To regis...

Page 9: ... menu key From another extension Lift receiver or press the Speaker key Press the Park menu key Dial the extension number where the call is parked to pick up the call Transfer to Park You can transfer a call to another user s individual park on their telephone The call can then be picked up remotely from another telephone The call can also be picked up from the telephone where it is parked Transfe...

Page 10: ... ID number Display a call record Press the USAS key USAT trunk group number or UST key a second time or Press FLT OPT or COL To add digits to the displayed number before calling out Display a call record Dial the additional digits to be added to the out going number the added digits do not appear on the display when entered Press the USAS key USAT trunk group number or UST key a second time or Pre...

Page 11: ...ers may monitor voice mail messages as they are recorded During recording monitor the station user may select to initiate a conversation with the caller You may activate or deactivate this feature from your extension To begin Voice Mail Monitor When a call is answered by voice mail at an idle station you will hear a monitor tone The Voice Mail Monitor key red LED will begin to flash Press the Voic...

Page 12: ...o answer an incoming call at another extension Lift the receiver Press the FEAT button and dial or Press the DIRECT CALL PICK UP button Dial the number of the extension where the call is ringing The incoming call is connected to your extension 11 12 Call Recording You can record a call to voice mail by following the procedures listed below Important Use of this feature may be prohibited by state l...

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