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Flash 

Flash allows you to receive a dial tone on the same 
outside line that you are using without having to 
hang up.  Flash may also be used to receive an 
intercom dial tone to place another intercom call.   

 

After you complete a call or if you make a dial-
ing mistake: 

Press [

FLASH

]. 

Dial the new number. 

 

To Use Centrex or PBX features: 

Press [

S FLASH

]: 

Dial the new number or feature code. 

 

If your phone does not have [FLASH] or  
[S FLASH] buttons: 

Press 

FEAT

 then dial 

+

 for Flash. 

Press 

FEAT

 then dial 

+

 for Short Flash. 

 

Advanced Forward Features 

This feature requires that a [

FWD

] key be pro-

grammed on your key pattern. The [

FWD

] key will 

appear on one of the 18 or 12 multipurpose keys. 

Set Active/Inactive 

Press [

FWD

] if programmed at your station. 

Enter the Call Type you wish to make Active/
Inactive: 

       1 = All calls (CO/Intercom). 
       2 = CO calls only. 
       3 = Intercom calls only. 

 

Follow-Me Forward

 

Set Follow Me Destination  

Lift the receiver (handset).  

Press [

FWD

] + [

FWD

]. 

Enter the Call Type you wish to forward: 

       1 = All calls (CO/Intercom). 
       2 = CO calls only. 
       3 = Intercom calls only. 

Enter the extension number of the originating 
forwarding station. 

 

Follow Me Cancel  

Lift the receiver (handset). 

Press [

FWD

]. 

Press 

Enter the Call Type number you wish to cancel: 

       1 = Cancel Forwarding of All calls (CO/             
                  Intercom).                  
       2 = Cancel Forwarding of CO calls only. 
       3 = Cancel Forwarding of Intercom calls only. 

 

Hold/Quick Forward Operation 

If your phone is equipped with this feature, 
pressing 

HOLD/DND

 will automatically forward 

all incoming calls to your fixed call forward desti-
nation. 

13 

10 

Answering Machine Emulation (Voice Mail 
Monitor) 

Station users may monitor voice mail messages as 
they are recorded.  During recording monitor, the 
station user may select to initiate a conversation 
with the caller.  You may activate or deactivate this 
feature from your extension. 

 

To begin Voice Mail Monitor 

When a call is answered by voice mail at an idle 
station, you will hear a monitor tone. 

The [

Voice Mail Monitor

] key red LED will begin 

to flash. 

Press the [

Voice Mail Monitor

] key. 

When the [

Voice Mail Monitor

] key green LED 

lights, you will hear the caller’s message as it is 
recorded. 

Press the [

Voice Mail Monitor

] key a second 

time to begin talking to the caller. 

or

 

Press 

Speaker

 or hang up to end voice mail 

monitoring. The caller’s message will be saved 
to your voice mailbox. 

To activate / deactivate or change the Voice Mail 
Monitor mode: 

While your station is idle, press 

Speaker

Press 

FEAT

Press the [

Voice Mail Monitor

] key. 

Press 

 to deactivate Voice Mail Monitoring. 

Press 

 to activate manual Voice Mail Monitor-

ing. 

Press 

 to activate auto Voice Mail Monitoring. 

 

Busy ICM Callback 

When you call another extension and get a busy 
signal, do not hang up. 

Press the 

FEAT

 button and dial 

+

or

 

Press the [

ICM CALLBACK

] button (if as-

signed). 

Hang up after you hear a confirmation tone. 

 

When the busy extension becomes available, the 
system will call you back. 

Lift the receiver and you are automatically con-
nected to the extension. 

 

Busy Number Callback 

When an outside number you have called is busy, 
you may tell the system to remind you to try again. 

Do not hang up. 

Press the 

FEAT

 button and dial 

+

or

 

Press the [

TRUNK CALLBACK

] button (if as-

signed). 

Dial the desired time you want to be called back. 

Hang up after you hear a confirmation tone. 

 

After the set time, the system will call you back to 
try again. 

Lift receiver to automatically dial the number. 

Summary of Contents for Platinum Enterprise 2.0

Page 1: ...on Lockout Password Flexible Call Forwarding All FORWARD Call Type 1 3 1 Destination Busy No Answer FORWARD Call Type 1 3 2 Destination No Answer FORWARD Call Type 1 3 3 Destination All External FORWARD Call Type 1 3 4 Destination 90 99 Cancel FORWARD Call Type 1 4 Follow Me FORWARD FORWARD Call Type Ext No Flash Short Short Flash Last No Redial SPEED Meet Me Page Answer Meet Me Memo Dial Set Memo...

Page 2: ...omeone else is using that line feature Speaker This button allows you to dial and receive outside or internal calls and talk with out lifting the receiver Mute Key When talking using the handset pressing the Mute key mutes the handset transmitter If using the speakerphone press ing the Mute key mutes the station microphone When using the headset jack the Mute key mutes the transmitter on the heads...

Page 3: ...r ringing at your extension ePod Easy Point of Decision is used for easy access to the Display Menu navigating the Call Log and changing volume levels on your Enterprise 18i d Telephone Press IN or OUT to access incoming or outgoing Call records Press the VOL up or down arrows to control re ceiver speaker ringer and handset volumes Press the SET button and use the arrows to scroll through the menu...

Page 4: ...k into the microphone without lifting the re ceiver Making an Intercom Group Call Dial the Intercom Group access number when you hear the Intercom Dial Tone Putting a Call On Hold When speaking on an outside line Press the HOLD DND button The active outside line button lamp flashes green on your phone and red at other extensions If the call is not picked up the call will ring again at your phone 3...

Page 5: ...capabilities assigned to the DISA line or Dial an extension number followed by that exten sion s Station Restriction Password You will have the same calling capabilities as that exten sion Wait for the intercom dial tone DIRECT INWARD SYSTEM ACCESS Picking Up a Call On Hold Press the key with either the green or the red flashing lamp to pick up the call being held on that line Transferring a Call ...

Page 6: ...to another system extension While calling a busy or idle extension Press TEXT MSG text message number 00 99 or TEXT MSGn Press To display a stored text message Press TEXT MSG to display a stored text message To respond to a stored text message by calling the originating extension Press TEXT MSG to display the stored text message Press a second time to call the station that sent the text message To...

Page 7: ...s text message from your display While a text message is on your display Press TEXT MSG 6 Call Conference The Enterprise 2 0 system allows you to make con ference calls with any combination of up to four ex tensions and outside lines on the same call Note An Outside party must be added to the con ference prior to adding an internal party To Make a Conference Call While speaking on a CO or ICM call...

Page 8: ...l appear next to the Park menu key Hang up the phone If the call is not picked up the call will return to your phone 16 Speed Dial Personal Speed Dial Registration To register personal speed dial numbers Press the FEAT button Press the SPEED button then dial the desired PERSONAL SPEED ACCESS CODE 90 99 Enter the phone number Press FEAT to end the operation Personal Speed Dial Registration To regis...

Page 9: ... menu key From another extension Lift receiver or press the Speaker key Press the Park menu key Dial the extension number where the call is parked to pick up the call Transfer to Park You can transfer a call to another user s individual park on their telephone The call can then be picked up remotely from another telephone The call can also be picked up from the telephone where it is parked Transfe...

Page 10: ... ID number Display a call record Press the USAS key USAT trunk group number or UST key a second time or Press FLT OPT or COL To add digits to the displayed number before calling out Display a call record Dial the additional digits to be added to the out going number the added digits do not appear on the display when entered Press the USAS key USAT trunk group number or UST key a second time or Pre...

Page 11: ...ers may monitor voice mail messages as they are recorded During recording monitor the station user may select to initiate a conversation with the caller You may activate or deactivate this feature from your extension To begin Voice Mail Monitor When a call is answered by voice mail at an idle station you will hear a monitor tone The Voice Mail Monitor key red LED will begin to flash Press the Voic...

Page 12: ...o answer an incoming call at another extension Lift the receiver Press the FEAT button and dial or Press the DIRECT CALL PICK UP button Dial the number of the extension where the call is ringing The incoming call is connected to your extension 11 12 Call Recording You can record a call to voice mail by following the procedures listed below Important Use of this feature may be prohibited by state l...

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