background image

OPT

USAS

USAT/
UST

FLT

COL

UAD

KEY

KEY MEANING

KEY LABEL

Retrieve Caller ID for Abandoned or All Calls 
from Your Station

Retrieve Caller ID for All Calls to Your Station that 
were Abandoned on a Specific Trunk Group 
(Flexible) or (Fixed 1-250)

Floating Outside Line Group Access

Optimized Routing (Make an Outgoing Call 
using Least Cost Routing)

Central Office Line Key (Used to Access  a 
Specific Trunk to Make an Outgoing Call)

Abandoned Call Delete (Delete Caller ID for Calls 
that Rang Your Station but Ceased Before You or 
Voice Mail answered)

  

ADVANCED FEATURES

 

Call Storage (System) 

Your telephone may be programmed to capture, 
store and display telephone numbers and IDs from 
calls received with Caller ID, ANI or DNIS informa-
tion. This feature requires a Call Storage Key to be 
programmed on your key pattern.   

 

To view  call information: 

 

For  station: 

Press 

Speaker

Press the illuminated [

USAS

] key to display in-

formation about the first  call that occurred at 
your station. 

Press 

 to scroll forward and 

 to scroll back-

ward in sequence. 

For trunk group: 

Press 

Speaker

Press the illuminated [

UST

] key, or 

Press the [

USAT

] key + trunk group number to 

display information about the first call that oc-
curred on a specific trunk group. 

Press

 

 to scroll forward and

 

 to scroll back-

ward in sequence. 

 

To delete a call record from system memory: 

With a call record displayed, press the [

UAD

key. 

 

To make a call by automatically dialing the 
Caller ID number: 

Display a call record. 

Press the [

USAS

] key, [

USAT

] + 

trunk group 

number

 or [

UST

] key a second time. 

or

  

Press  [

FLT

], [

OPT

], or [

COL

]. 

 

To add digits to the displayed number before 
calling out: 

Display a call record.  

Dial the additional digits to be added to the out-
going number (the added digits do not appear on 
the display when entered). 

Press the [

USAS

] key, [

USAT

] + 

trunk group 

number

 or [

UST

] key a second time. 

or 

 

Press  [

FLT

], [

OPT

], or [

COL

]. 

14 

Master Hunt Groups

 

The Enterprise 2.0 Communications Server allows 
extensions to be programmed into Hunt Groups.  
Each Hunt Group is assigned code and when dialed 
the system searches for the first idle extension. 

 

To Call a Hunt Group 

Lift the receiver. 

Wait for the dial tone. 

Dial Hunt Group access code. 

or

 

Press [

HUNT

] if assigned as a Multipurpose but-

ton. 

 

Message Waiting 

 

To Leave a Message

 

When the extension you are calling is busy or does 
not answer: 

Do not hang up. 

Press the [

MESSAGE

] button and 

After you hear a confirmation tone, hang up. 

The [

MESSAGE

] button lamp will stay lit at the 

called extension. 

 

To Cancel Message Waiting

 

If you want to cancel a message you left at an ex-
tension: 

Lift the receiver. 

Press the [

MESSAGE

] button and 

, then dial 

the extension number. 

After you hear a confirmation tone, hang up. 

The  [

MESSAGE

] button lamp will go out at the ex-

tension. 

 

Note:  This feature is not available if the [MBOX] 
key is used for voicemail access. 

 

To Answer Messages

 

When the [

MESSAGE

] button lamp is lit at your 

extension: 

Lift the receiver. 

Press the [

MESSAGE

] button until the desired 

extension number is displayed. 

Press 

The system will automatically call back the exten-
sion that left the message. 

Summary of Contents for Platinum Enterprise 2.0

Page 1: ...on Lockout Password Flexible Call Forwarding All FORWARD Call Type 1 3 1 Destination Busy No Answer FORWARD Call Type 1 3 2 Destination No Answer FORWARD Call Type 1 3 3 Destination All External FORWARD Call Type 1 3 4 Destination 90 99 Cancel FORWARD Call Type 1 4 Follow Me FORWARD FORWARD Call Type Ext No Flash Short Short Flash Last No Redial SPEED Meet Me Page Answer Meet Me Memo Dial Set Memo...

Page 2: ...omeone else is using that line feature Speaker This button allows you to dial and receive outside or internal calls and talk with out lifting the receiver Mute Key When talking using the handset pressing the Mute key mutes the handset transmitter If using the speakerphone press ing the Mute key mutes the station microphone When using the headset jack the Mute key mutes the transmitter on the heads...

Page 3: ...r ringing at your extension ePod Easy Point of Decision is used for easy access to the Display Menu navigating the Call Log and changing volume levels on your Enterprise 18i d Telephone Press IN or OUT to access incoming or outgoing Call records Press the VOL up or down arrows to control re ceiver speaker ringer and handset volumes Press the SET button and use the arrows to scroll through the menu...

Page 4: ...k into the microphone without lifting the re ceiver Making an Intercom Group Call Dial the Intercom Group access number when you hear the Intercom Dial Tone Putting a Call On Hold When speaking on an outside line Press the HOLD DND button The active outside line button lamp flashes green on your phone and red at other extensions If the call is not picked up the call will ring again at your phone 3...

Page 5: ...capabilities assigned to the DISA line or Dial an extension number followed by that exten sion s Station Restriction Password You will have the same calling capabilities as that exten sion Wait for the intercom dial tone DIRECT INWARD SYSTEM ACCESS Picking Up a Call On Hold Press the key with either the green or the red flashing lamp to pick up the call being held on that line Transferring a Call ...

Page 6: ...to another system extension While calling a busy or idle extension Press TEXT MSG text message number 00 99 or TEXT MSGn Press To display a stored text message Press TEXT MSG to display a stored text message To respond to a stored text message by calling the originating extension Press TEXT MSG to display the stored text message Press a second time to call the station that sent the text message To...

Page 7: ...s text message from your display While a text message is on your display Press TEXT MSG 6 Call Conference The Enterprise 2 0 system allows you to make con ference calls with any combination of up to four ex tensions and outside lines on the same call Note An Outside party must be added to the con ference prior to adding an internal party To Make a Conference Call While speaking on a CO or ICM call...

Page 8: ...l appear next to the Park menu key Hang up the phone If the call is not picked up the call will return to your phone 16 Speed Dial Personal Speed Dial Registration To register personal speed dial numbers Press the FEAT button Press the SPEED button then dial the desired PERSONAL SPEED ACCESS CODE 90 99 Enter the phone number Press FEAT to end the operation Personal Speed Dial Registration To regis...

Page 9: ... menu key From another extension Lift receiver or press the Speaker key Press the Park menu key Dial the extension number where the call is parked to pick up the call Transfer to Park You can transfer a call to another user s individual park on their telephone The call can then be picked up remotely from another telephone The call can also be picked up from the telephone where it is parked Transfe...

Page 10: ... ID number Display a call record Press the USAS key USAT trunk group number or UST key a second time or Press FLT OPT or COL To add digits to the displayed number before calling out Display a call record Dial the additional digits to be added to the out going number the added digits do not appear on the display when entered Press the USAS key USAT trunk group number or UST key a second time or Pre...

Page 11: ...ers may monitor voice mail messages as they are recorded During recording monitor the station user may select to initiate a conversation with the caller You may activate or deactivate this feature from your extension To begin Voice Mail Monitor When a call is answered by voice mail at an idle station you will hear a monitor tone The Voice Mail Monitor key red LED will begin to flash Press the Voic...

Page 12: ...o answer an incoming call at another extension Lift the receiver Press the FEAT button and dial or Press the DIRECT CALL PICK UP button Dial the number of the extension where the call is ringing The incoming call is connected to your extension 11 12 Call Recording You can record a call to voice mail by following the procedures listed below Important Use of this feature may be prohibited by state l...

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