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iTerra Elite
Quick Start Guide
© 2008 iSys-The Imaging Systems Group Inc.
7. FAQs AND SOLUTIONS FOR COMMON PROBLEMS
I. PAPER FEED PROBLEMS
If paper feed problems are frequent (i.e. More than one sheet feeds at a time, paper curls, or paper feeds at an angle)
then the following are possible causes and solutions:
POSSIBLE CAUSE
REMEDY
The printer is not horizontal.
Place the printer on a stable, level surface.
The paper is too thin.
Use the correct type of paper (see
Specifications).
The paper is moist or affected by static.
Store paper within specified temperature and
humidity levels.
The paper is creased or wrinkled.
Remove the creased/wrinkled paper from the
feed tray.
The paper is not aligned correctly.
Adjust tray or manual feed guides.
Paper doesn’t feed.
Correct paper feed selection in the printer
driver.
Paper Jam Cleared- But No Printing
POSSIBLE CAUSE
REMEDY
The top cover has not remained open until all
paper jams have been cleared.
Removing a paper jam is not sufficient.
Therefore, raise and
gently
lower the top cover,
especially if the paper jam has been removed
from behind the front cover.
