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iSys iTerra Elite, Quick Start Manual

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iSys iTerra Elite Quick Start Manual Download Page 93

_________________________________________________________________________________________________________________________ 

PAGE 93

 --- 

iTerra Elite 

Quick Start Guide 

© 2008 iSys-The Imaging Systems Group Inc.   

 

Cause: 

There is a problem with the color XXXX toner sensor. 

Solution: 

Turn the printer off and then on again. If this does not clear the message, call you local service dealer or 
iSys. 

 

Error Message

:

 

PRESS ONLINE SW 
mmmmmmm

 

Cause: 

An interface error has occurred. mmmmmm indicates the nature of the error (e.g., NETWORK ERROR) 

Solution: 

Press the ONLINE BUTTON. 

Summary of Contents for iTerra Elite

Page 1: ...iTerra Elite Quick Start Guide iSys The Imaging Systems Group Inc Rev1 2 030708 iTerra Elite Quick Start Guide iSys The Imaging Systems Group Inc ...

Page 2: ...ONSUMABLE SUPPLIES I HOW TO ORDER QUALIFIED MEDIA AND CONSUMABLES 22 3 INTERFACE SETUP AND INSTALLATION I INTERFACES 23 II LOCAL INSTALLATION 24 III NETWORK INSTALLATION 25 IV PRINT DRIVER INSTALLATION 26 V NETWORK CARD IP ADDRESS CHECKING AND SETTING 37 VI WEB BROWSER TO PRINTER Advanced Users and Administrators 38 VII WINDOWS 2000 XP PRINT DRIVER PROPERTIES 39 VIII GENERAL TAB 39 VIX SHARING TAB...

Page 3: ...S 53 5 PRINT DRIVER PREFERENCES I CHANGING THE iSys CLP825 PRINTING PREFERENCES 56 II THE SET UP TAB 57 III THE JOB OPTIONS TAB 65 IV COLOR TAB 80 V COLOUR MATCHING 82 6 TROUBLESHOOTING I ERROR CODES 86 II CONTROL PANEL MESSAGES 94 III PAPER JAMS 97 7 FAQs AND SOLUTIONS FOR COMMON PROBLEMS I PAPER FEED PROBLEMS 103 II PROBLEMS PRINTING FROM WINDOWS 104 III PROBLEMS WITH POOR QUALITY PRINTING 108 8...

Page 4: ...c 1 INSTALLATION Follow the steps below to properly install the printer consumables and accessories I INSTALLING CONSUMABLES AND PRINT MEDIA Removing Protective Shipping Materials 1 Remove the two strips of shipping tape from the rear door paper exit 2 Pull up the release latch and open the cover 3 Remove the cardboard v shaped shipping restraint from behind the LED heads Preparing the Image Drums...

Page 5: ..._______ PAGE 5 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 1 Lift out the four image drums and place them on a flat surface 2 Remove the protective sheet Push the tab in the direction of the arrow and remove the orange blanking plate from each drum 3 Place the drums back into the printer ...

Page 6: ..._____________________ PAGE 6 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 4 If it is ever necessary to remove the entire drum tray simply do so by holding the blue handles on either side of the tray and pull upwards CAUTION Ensure the drums are in their correct color position ...

Page 7: ...ack toner cartridge and lightly shake it back and forth to loosen settled toner 2 Hold the cartridge in a horizontal position and remove protective tape 3 Hold the cartridge in the vertical position with the port on the left and the blue lock lever on the right 4 Lower the left end of the cartridge into the image drum closest to the front of the printer and matched to the black drum so that the tu...

Page 8: ...toward the left slightly and then lower the right end aligning the white tab with the groove in the drum 6 Push the lock lever toward the back of the printer until it stops NOTE After installing a new toner cartridge the message TONER LOW or CHANGE TONER may appear on the display after the printer is turned on If this message does not disappear after a few pages have been printed reinstall the app...

Page 9: ...______________________________________________________________ PAGE 9 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 7 Close the cover CAUTION Repeat the process for each toner cartridge being careful to match the toner color to the drum ...

Page 10: ...paper tray out of the printer and adjust the paper guides and rear paper stopper for the paper size you are using see iTerra Elite Print Media Specifications 2 Fan the paper max 530 sheets 20 lb paper and load it Keep it below the MAX mark 3 If necessary lift out the paper media indicator and reinsert it with the proper paper size showing 4 Push the tray back in The paper gauge indicates the amoun...

Page 11: ...media input tray and top media stacker optional Feeder Installation 1 Remove feeder cable from plastic bag and set power cord aside 2 Using two people place iTerra Elite printer on the table s edge just slightly so that the feeder to printer cable can be plugged into its appropriate socket underneath printer 3 Return printer to its original position with all four feet in a secure position 4 Remove...

Page 12: ...2 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 5 Insert left and right feeder hooks into corresponding feeder slots on the front opening of the printer 6 Carefully let feeder down its weight will secure it to the printer 7 Attach feeder to printer cable via connector and secure thumbscrews to the feeder ...

Page 13: ..._____ PAGE 13 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Media Input Tray Installation 1 Remove media input tray from protective packaging 2 Slide the input tray into the white support brackets of the feeder until the left and right tray locks attach to the support bracket Support Brackets ...

Page 14: ...PAGE 14 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 3 To release the tray push up on the locks and pull tray towards you Tray Locks Optional Top Media Stacker Installation 1 Slide the media catcher into the opening on top of the printer The large radius should be towards the front of the printer ...

Page 15: ...____________________________________________ PAGE 15 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 2 The top media stacker must be parallel with the top of the rear jam sensor box with a 1mm 1 32 space between the top media stacker and the jam sensor box ...

Page 16: ... off on leave the printer power switch in the off position for at least 10 seconds to allow the printer to fully power down before turning it back on again 1 Attach the power cord to the back of the printer 2 Connect to grounded power socket 3 Turn the printer on and wait for it to warm up The printer will go through its initialization and warm up sequence When the printer is ready the READY indic...

Page 17: ...Guide 2008 iSys The Imaging Systems Group Inc IV LOADING CONTINUOUS FORM FEED PRINT MEDIA 1 Push right and left snap latches inward to open the tray door and pull it down 2 Insert continuous fanfold paper so that the black I Mark TOF is positioned towards the back and to the right side of the tray See Print Media Specifications for paper size Tension Bar ...

Page 18: ...2008 iSys The Imaging Systems Group Inc 3 Feed leading edge of the paper behind the tension rod Tension Bar 4 Load the leading edge of the paper under the pinch roller in a straight and level manner with even margins at the left and right of the drive roller collars Manually hold and push the paper in until the leading edge is secure under the cutter bar Cutter ...

Page 19: ...__________________________________________ PAGE 19 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 5 Close the tray door firmly until latched 6 Push the right and left white media limit slides inward These ensure constant reading of the I Mark TOF by sensor ...

Page 20: ... sure the paper has tension 8 If loading paper from a box of more than 800 fanfold sheets place box directly in front of printer on the floor Do not insert paper into tray but simply feed paper through print media slot on bottom of paper tray Carry on with steps 2 7 9 You are now ready to plot NOTE Step 7 must be repeated any time the green light is flashing Cycling the printer on and off as well ...

Page 21: ...m Continuous Fan Fold 8 5 wide Single Sheet Only Letter Executive Legal 14 legal 13 5 Legal 13 A4 A5 A6 B4 B5 Feed Paths Tray 1 Paper Tray Exit Paths Top Rear Weight 16 54 lb US Bond WARNING Using certified iSys Media is critical to your day to day operation of this printer Using non qualified media will result in print job failures poor output quality lost time and down time Call iSys Media or yo...

Page 22: ...ices in US dollars Credit Card accepted Sales tax Shipping Handling are added where applicable You can use a purchase order to purchase products directly from iSys if the order value is over 500 excluding freight and taxes and if you have been approved for credit Paper Media iSys Part No 1000 sht CL85FF1000 3800 sht CL85FF3800 5500 sht CL85FF5500 6000 sht CL85FF6000 Toner Cartridges Color iSys Par...

Page 23: ...C This requires a bi directional parallel port with a IEEE 1284 compliant parallel cable 2 USB For connection to a PC running Windows XP or Windows 2000 This port requires a cable conforming to USB version 1 1 or above The operation of a printer is not assured if a USB compatible device is connected concurrently with other USB compatible devices USB A Male to USB B Male cable 3 Ethernet For networ...

Page 24: ...NOTE No USB interface cable is supplied with the printer Use a USB cable that is compatible with USB specification 1 1 CAUTION Install Windows Driver before powering up printer with USB interface connected to eliminate incorrect driver being auto installed 1 Turn off both the computer and the printer 2 Connect the USB cable to the USB port on the computer 3 Connect the other end of the cable to th...

Page 25: ...rk port Hub or host system 2 4 Turn the printer on and wait for the print server status light 3 to stop blinking If you are unaware of what the network IP set value is for the printer follow the instructions below to determine that value You will need to know the printer IP before you can load the printer driver If a network configuration card is not already installed refer to Trouble Shooting Cha...

Page 26: ...host systems on the network can access it although drivers will need to be loaded on each of the host systems Preparation The following items will be necessary to complete this installation procedure 1 Be sure that the IP address of the printer has been properly assigned and set The IP address of the printer is required in the driver installation See the next section entitled Network Card IP Addre...

Page 27: ...ging Systems Group Inc Driver Installation 1 Start the Windows 2000 host system 2 Click Start Settings Printers and then double click on the Add Printer icon 3 This will start the Add Printer Wizard Click NEXT to continue to the next diagram 4 Be sure to click LOCAL PRINTER and be sure the AUTOMATICALLY DETECT box is unchecked as shown Click NEXT to continue to the next diagram ...

Page 28: ...RT Then click NEXT to continue to the Add Standard TCP IP Port Wizard Click NEXT to continue to the next diagram 6 In the screen shown above type the IP address of the printer in the top box not the same as shown above A unique port name will be automatically created in the lower box This name can be kept recommended or it can be changed to any other name Click NEXT to continue 7 Windows will now ...

Page 29: ...hat Windows located the printer but does not recognize it This is not a problem Click on CUSTOM and then click on SETTINGS The next diagram will be displayed 9 As shown above click the LPR button in the Protocol box Then in the LPR Settings box type in LPT1 no quotes for the Queue Name Click OK This will return you to the previous screen Click NEXT and on the following screen click FINISH to compl...

Page 30: ...____________________________________________________________________________________________________ PAGE 30 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc 10 The next diagram should now be displayed ...

Page 31: ...SE A browser screen like the one in the next diagram will be displayed 11 In the example shown above the driver files were found on a floppy disk in drive A Depending on the situation these may also be found on a CD drive on the hard drive of the host system or at the networked drive location In any case when file Ok71121e inf is found click OPEN and on the next screen click OK 12 The screen below...

Page 32: ... and click NEXT each time NOTE Printing a test page is recommended as it will test the LPR connection However since printing parameters have not set been set the print may be less then ideal 14 On the last screen of the Add Printer Wizard click FINISH Depending on the system settings a warning screen may be displayed about the digital signature of the drivers This can be ignored by clicking YES NO...

Page 33: ...need to copy additional driver files and may need to copy system files for the LPR service A prompt like the one shown in the next diagram will be displayed The exact prompts will depend on settings at the host system The prompt will generally ask for the Windows 2000 CD but that is not always necessary 16 When the entire printer installation process has completed successfully a new printer icon w...

Page 34: ...ERENCES 3 Click on the Layout tab and then click on the ADVANCED button to access and select default media type and size as well as many other settings Changing the Printer IP Address After a printer has been installed on a Windows 2000 host system its IP address can be changed if that becomes necessary 1 Click START SETTINGS PRINTERS then click on the icon for the printer to be changed select PRO...

Page 35: ...will look as displayed in the next diagram 3 On the Configure Port screen change the IP address to the new setting NOTE The Port Name cannot be changed by this procedure If the Port Name was unacceptable e g if it includes the old IP address to change it use Delete Port The printer and port will have to be fully installed again 4 Click on the General tab and make a Windows test print or close the ...

Page 36: ...can be changed as follows 1 Click START SETTINGS PRINTERS then right click on the icon for the printer to be changed select PROPERTIES and then click on the SHARING tab The screen should look as shown below 2 Click the SHARED AS button which will enable the text box Type the Share name in the box Do not click on ADDITIONAL DRIVERS Drivers will have to be installed on the client systems that want t...

Page 37: ... below Set IP Address 1 Press Button 0 9 times Display will read NETWORK MENU 2 Press Button 1 once Display will read IP ADDRESS 000 000 000 000 3 Press Button 1 or 5 to select address group to change 4 Press Button 2 or 6 to set the desired value 5 Press Button 3 to save changes 6 Press Button 4 to put printer back ONLINE Set Subnet Mask Address 1 Press Button 0 9 times Display will read NETWORK ...

Page 38: ... Network iTerra Elite printer can also be accessed via a web browser where default settings can be modified to suit your User Environment You will need to know the IP setting for your web browser URL address input and the printer name The printer name is displayed on the Network Information sheet that is printable as part of the Menu Map see Printing the Menu Map section This name can be found und...

Page 39: ...e printing properties page through the Printers folder START Æ SETTINGSÆ PRINTERS then right click on the printer name and selecting the PROPERTIES box This will open a window to the following Æ VIII GENERAL TAB This window tab displays general information such as the printer name iSys CLP825 allows the user to view and set the PRINTING PREFERENCES see the Printing Preferences doc and lets you pri...

Page 40: ...uick Start Guide 2008 iSys The Imaging Systems Group Inc VIX SHARING TAB From this windows screen the user can enable printer sharing on their host computer X PORTS TAB Allows the user to select or change the connectivity from the host computer to the iSys printer see the driver installation doc for more information on setting up a TCP IP port ...

Page 41: ...ystems Group Inc XI ADVANCED TAB This window allows the user to change the printers availability which will spool up the jobs until the appropriate available time spooler options and you can have the spooler create a separator page between jobs if required XII COLOR MANAGEMENT TAB You can add a color profile if color matching is important See Printer Preferences for more information ...

Page 42: ...Start Guide 2008 iSys The Imaging Systems Group Inc XIII SECURITY TAB You can allow specific users access to the printer on the host computer This is usually only changed if the printer is being shared on a network XIV DEVICE OPTION TAB This window is typically not changed unless a duplexer has been added and is not used if running continuous media ...

Page 43: ...ODE I PRINTER CONTROL PANEL OVERVIEW Attention indicator red ON indicates that attention is required but printing will continue FLASHING indicates that attention is required but printing will stop Ready indicator green ON ready to receive data FLASHING indicates processing data or error Liquid crystal display LCD panel Two rows of up to 24 alphanumeric characters displaying print status menu items...

Page 44: ...he next value setting for each menu item Select button Press briefly to select the menu item or value indicated on the LCD Online button Switches between online and offline status When pressed in MENU mode it returns the printer to on line status When pressed with DATA PRESENT displayed it forces the printer to print out the remaining data in the printer When there is an error message indicating w...

Page 45: ...een light stops flashing and remains on ready for printing NOTE The paper feeder will not automatically load the paper into the printer until Step 4 is completed Step 4 must be repeated any time the green light is flashing This condition will exist if the printer is cycled off and on or if paper is cleared from the feeder after a paper jam Feeder Switch Panel Functions Cut Button Pressing this but...

Page 46: ...The Imaging Systems Group Inc Red Flashing means an error condition was encountered Please call iSys service at 1 866 415 4797 See chapter 6 Troubleshooting for more information Yellow ON means TOF sensor sees the black I Mark OFF means a TOF sensor sees white paper Green Flashing means that a paper pre load is required Steady means that the printer is ready for printing ...

Page 47: ... paper exit location Example Exit Top Status Good 4 Using Button 2 or 6 value button or allows the user to scroll through the menu options There are currently six options available under Fan Fold Print Control Option 1 Exit Back Status Stall Option 2 Exit Back Status Smear Option 3 Exit Back Status Good Option 4 Exit Top Status Stall Option 5 Exit Top Status Smear Option 6 Exit Top Status Good 5 T...

Page 48: ...will read once ENTER PASSWORD 1 Repeat previous 2 steps 3 times until Display reads ENTER PASSWORD 1111 Press Button 3 once Display will read SELECT JOB ALL JOBS Press Button 2 until the Display reads iTerraElite_Demo Press Button 3 Display will read once Set Collating Amount 1 Press Button 3 to plot test file selected Printer will go back ONLINE How to print a Menu Map Printer Configuration Press...

Page 49: ...art Guide 2008 iSys The Imaging Systems Group Inc will go back ONLINE How to change number of copies Press Button 0 4 times Display will read PRINT MENU Press Button 3 once Display will read COPIES 1 Press Button 2 to increase of copies desired Press Button 6 to decrease of copies Press Button 3 to save change Press Button 4 to put printer back ONLINE ...

Page 50: ...xit Back Status Smear Press Button 4 once to put printer back ONLINE Display should read Cycle Printer Power Check Print Quality Cycle the printer s power Run Test Plot to check quality of plot Repeat these steps until image quality is acceptable Jamming Press Button 2 twice Display should read Fanfold Print Control Exit Back Status Stall Press Button 3 once to save change Display should read Fanf...

Page 51: ...ys The Imaging Systems Group Inc V OUTPUT VIA TOP Using optional top stacker Press Buttons 6 7 at same time Display should read Fanfold Print Control Press Button 1 once Display should read Fanfold Print Control Exit Back Status Good Default Press Button 6 3 times to select Exit out the Top of the printer Display should read Fanfold Print Control Exit Top Status Good ...

Page 52: ...ycle Printer Power Check Print Quality Cycle the printer s power Run Test Plot to check quality of plot Repeat these steps until image quality is acceptable Jamming Press Button 2 Display should read twice Fanfold print Control Exit Top Status Stall Press Button 3 once to save change Display should read Fanfold Print Control Exit Top Status Stall Press Button 4 once to put printer back ONLINE Disp...

Page 53: ...ont of the printer while Feeder is loading Check leading edge of media for damage Check the pinch roller Check to see if media is loaded correctly through the input tray Load motor might need calibration 3 Front of the Fuser Leading edge of paper is damaged curls or bends EXIT Speed is too slow 4 Behind the Fuser or past the EXIT of the printer TOP Paper may not be folding properly in the Top Stac...

Page 54: ...alled correctly or non iSys brand Paper moisture content is too high Check for pock marking Paper width not within specification Paper not tracking properly through the feeder Exit Speed too slow Creasing or Wrinkling Consumables not installed correctly or non iSys brand Paper moisture content is too high Check for pock marking Paper width not within specification Paper not loading square to the f...

Page 55: ...DRIVER PREFERENCES This chapter explains how to set up color printing and how to use the printer s features from within the driver preferences Most of these features are designed for sheet operation via Tray 1 yet many also apply to continuous super long page operation via modified multi purpose tray NOTE Most applications allow the printer properties to be accessed from within the document print ...

Page 56: ...8 iSys The Imaging Systems Group Inc I CHANGING THE iSys CLP825 PRINTING PREFERENCES There are few ways a user can open the printing preferences page through the Printers folder START Æ SETTINGSÆ PRINTERS then right click on the printer name or when using an applications FILE Æ PRINT OPTIONS and selecting the PROPERTIES box or from the iSys CLP825 PROPERTIES page ...

Page 57: ...____________________________________________________________ PAGE 57 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc II THE SET UP TAB There are 4 subsections under the SETUP tab A Media B Finishing Mode C 2 Sided Printing D Driver Settings ...

Page 58: ...esentative This will open a window as follows From here you can toggle the Enable Cut option if the user requires a cut between multi copy jobs You can also adjust the START field which changes the distance where the image is placed You might use this if you would like to adjust the distance from the leading edge of paper or the initial tear perforation using continuous media This CUT field adjust...

Page 59: ...le would allow the printer to automatically select a second source for same size paper Media Check toggle will let the printer sense the paper before printing checking for thickness and adjusting the print properties automatically Multi Purpose Tray Settings Toggle to make the Manual Paper Tray slot to be manual feed with human interaction required Not for use with Continuous Media printing or whe...

Page 60: ...MEDIA in the SIZE drop down list select USER DEFINED SIZE The Set Free Size dialog box appears 4 Select the unit Enter the width and length measurements Custom page sizes can be defined provided they fall within the following ranges Width 3 0 to 8 5 inches 76 2 to 215 9 mm Length 0 5 to 51 181 inches 12 7 to 1300 0 mm 1 Click OK 2 Make sure that USER DEFINED now appears in the SIZE list on the SET...

Page 61: ...call up the Standard N up dialogue box Standard N up This allows you to print multiple pages on one sheet with each page image reduced in size Pages per Sheet This function reduces the image size of each page so that the desired number of pages will fit on a single page With each selection the preview area will change Please confirm the page layout in the preview area 1 Prints one page on one shee...

Page 62: ...nges Border For N up selections other than 1 you may select a page border to surround each individual page image that will be printed on the single sheet of paper Page layout You can set the page order if multiple images per page are selected Bind Margin Reduces the size of the image to be printed and ads a margin for binding the document Poster Print When Poster Print is selected one page print d...

Page 63: ...vailable None Long Edge and Short Edge None The printer does not print on both sides of the paper Long Edge Pages are bound on the long edge length For portrait orientation the backside of the page is printed in the same direction as the front side This will give a printed result that is easy to read when the document is bound on the left side or the right side For landscape orientation the backsi...

Page 64: ...a Duplex Option Unit is installed Once the Duplex Option Unit is installed in your printer open the Paper tab in Printer Properties and press the Device Options button Place a check by the Duplex Option Unit to activate it D Driver Settings This function will SAVE the user defined settings in the driver to a user controlled filename Set Names Sets the settings selected on the list under the saved ...

Page 65: ...fault A Quality Used to select the desired resolution The Toner Saving check box is used for limiting the amount of toner used during printing this will affect the quality of the output and is equivalent to a Draft copy B Orientation Standard printing options are Portrait or Landscape printing The 180º option is for rotating each page 180 degrees This does not flip the entire job but each individu...

Page 66: ... is displayed in the PRINT JOBS menu Press the SELECT button and you will be prompted to provide the PIN ID that you gave the print job Enter the PIN and press SELECT the proof document will begin printing Secure Print The Secure Print selection provides a mechanism for controlling when a confidential or important document will be printed Printing will not begin until you enter the security Printe...

Page 67: ...an internal printer hard disk must be installed When you install a printer hard disk check Printer Hard Disk in Device Option tab In addition a PIN is required If the hard disk memory is insufficient for the spooled data DISK FULL is displayed and expectant output maybe compromised If the software application being used has a collate print option it must be turned OFF for proof and print to operat...

Page 68: ...t related items A watermark is a graphic or text that is layered over an existing image If you use the Watermark function you can print the characters on top of the data you have created in an application program Select a watermark from the list The selected watermark can be edited When None is selected no watermark will be printed Watermarks can be added edited and removed from the list If you wi...

Page 69: ...GE 69 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Edit a watermark follows a similar dialogue as New Watermark see diagrams to follow Remove a watermark from the list Select watermark on list and then press Remove Default will return this Tab and the modified values back to the original set values ...

Page 70: ... stored on the printer s hard disk or flash memory Examples of overlays include company logos purchase order forms or commonly used items within your documents The result is similar to the Watermark feature but with the ability to be much more elaborate As an example Overlays can be used to create a corporate letterhead that is applied to your business letters The logo and address that make up the...

Page 71: ...or applying the overlay and combine multiple overlay ID values into a single user defined Overlay name 4 Add one or more of the Defined Overlays to the list of Active Overlays by selecting the Overlay Names then pressing the Add button Enable Print Using Active Overlays to apply the overlay s to the next printed document While this is enabled all future print jobs will use this overlay until the P...

Page 72: ...nges to the Active Overlays dialog press either the Apply button or OK button to preserve these changes Press the Cancel button to close the dialog without saving your changes When you check Print using active overlays the active overlay feature is turned on Active Overlays Displays the list of one or more overlays that may be applied to a document The initial settings will display an empty Active...

Page 73: ...ade Active Overlays by selecting the desired item s and pressing the Add button Up to 4 Defined Overlays can be added to the Active Overlay list at one time Initially this list will be blank Edit this list by pressing the Define Overlay button then provide information about the overlay stored in your printer When the information is complete press the Add button This adds the current overlay inform...

Page 74: ...ample 32 7 125 Macros will be executed in the order that they are entered Specifies the pages that will be printed using the overlay Select from the list of pre defined pages shown below or select Custom to define specific pages Print On Pages All pages First page Even pages Odd pages Custom Overlay is printed on the pages entered in Custom Pages Custom Pages Allows you to define a range of pages ...

Page 75: ... directory to the appropriate host directory where the overlay file is loaded Use lpr command to send overlay prn file to the printer as follows from command prompt window lpr S ip_address P lp1 filename 3 USB Connect Instructions to print via USB connection you will need to install Free Raw Print utility This is a freeware utility available on the World Wide Web Use Free Raw Print application to ...

Page 76: ...ter as outline font and the font image is created inside the printer Using this option the processing load in the Windows operating system in general becomes small and the processing load in the printer becomes large Certain TrueType fonts however are downloaded as bitmap fonts regardless of this setting Download as Bitmap Font TrueType font is downloaded as a bitmap font to the printer In this ca...

Page 77: ...lable Font Substitution Table Substitutes Printer Fonts for TrueType Fonts A printer font is selected on the Printer Font list that substitutes for a font selected on the TrueType font list This is enabled only when Font Substitution is checked Default Returns this tabs values to their original settings H Advanced This tab contains a cross section of switch type settings The toggled items as displ...

Page 78: ...c is enlarged reduced when you select this setting Express Correctly Drawing of Combine When overlaid colors in a figure etc are not precisely printed selecting this setting may solve the problem However doing so may result in a slower printing speed Always create 100 Black K Toner Check this box to have the color Black always generated with black only toner If un checked the color Black may be ge...

Page 79: ...a spooling file format reduces the time that the printer needs to return processing to the application after it starts printing With some applications the size of spooling file becomes huge when EMF is selected as a spooling file format In that case select this setting This setting is disabled because spooling in EMF format is not available in the following cases When you select Print directly to ...

Page 80: ...ase be aware that color reproduction is a complex topic and there are many factors to take into consideration Some of the most important factors are the differences between the range of colors a monitor can reproduce versus the range of colors that a printer can reproduce viewing conditions printer driver color settings monitor settings how your software application displays color paper type Monit...

Page 81: ... change the appearance of a document There are several options available to help match the printed colors with those displayed on screen These options are explained below Monitor Settings The brightness and contrast controls on your monitor can change how your document looks on screen Additionally your monitor color temperature influences how warm or cool the colors look There are several settings...

Page 82: ... a company logo printing vivid colors RGB or CMYK The guidelines for choosing a color matching method make distinctions between Red Green Blue RGB and Cyan Magenta Yellow Black CMYK Generally most documents you print are in RGB format This is the most common format If you do not know your document s color mode assume that it is RGB Typically CMYK documents are only supported in professional Deskto...

Page 83: ... Manually set the options in the PCL driver 1 Click STARTÆ SETTINGS Æ PRINTERS 2 Right click the appropriate printer name Click PRINTING PREFERENCES 3 Click the COLOR tab 4 Under Color Mode click MANUAL COLOR 5 Under Color Setting click NATURAL 6 Select the method you wish to use Monitor 6500k Perceptual Optimized for printing photographs when using a monitor with a color temperature of 6500K Moni...

Page 84: ...s The Color Swatch utility prints out charts of sample colors Listed below each color are the corresponding RGB Red Green Blue values to use in your application to match that printed color Example You wish to print a logo in a particular shade of red Follow these steps 1 Click STARTÆ SETTINGS Æ PRINTERS 2 Right click the printer name Click PRINTING PREFERENCES 3 Click the COLOR tab 4 Click the COL...

Page 85: ... with the driver To associate ICC Color Profiles with the printer driver 1 Click START Æ SETTINGS Æ PRINTERS 2 Highlight the printer name Click FILE then PROPERTIES 3 Click the COLOR MANAGEMENT tab 4 Under Color Profiles currently associated with this printer you should see the names of profiles that match your printer model If you do not see any profiles associated with the driver click Add and l...

Page 86: ...ery humid environment This error often occurs first thing in the morning and is caused by condensation Solution Place the unit in an area of low humidity to dry out or dehumidify the work area Error Code 382 Paper jam Description Paper jam detected in fuser or during paper ejection from fuser Cause 1 Incorrect setting in iSys menu Solution 1 Solution 1 Press the 6 7 buttons simultaneously 2 Ensure...

Page 87: ... view the green LED on the jam sensor board begin to flash when the paper spins the jam sensor wheel during printing Error Code 390 Paper jam Description Paper jam during paper feed from MT Manual Tray Cause 1 Paper not advanced in feeder after power up Solution 1 The advance button must be pressed on the feeder unit until the paper moves forward and the green LED is on solid If the green LED is f...

Page 88: ...r for iTerra Elite Error Code 480 Stacker Full Description Paper stacker is full Cause 1 Stacker full after print completed out the top of printer Solution 1 This error is normal if the print has completed when paper is exiting out the top 1 The paper must be manually removed from the top stacker Cause 2 Stacker sensor lever has popped out of place Solution 2 Snap the sensor lever back into place ...

Page 89: ... drums and belt out and place back in if necessary 4 Turn printer on Note Consumables from previous iTerra Models will not run in your iTerra Elite Only consumables purchased for the iTerra Elite will work in your Elite printer If any attempt is made to use non iSys labeled consumables will result in voiding warranties Contact iSys Customer Service see numbers above if the preceding steps did not ...

Page 90: ...the feeder if needed 3 Turn Printer On Contact iSys Customer Service see numbers above if the preceding steps did not fix the error Please record entire error message For example iTerra Error 04 10 00 Error Code iTerra Error 13 Cause Printer sheet count has expired QAN Number required Solution 1 A new QAN must be entered into the iTerra Elite to renew sheet count A new QAN can be purchased by cont...

Page 91: ...or 3C iTerra Error 3D Cause Communication failure between printer and feeder Solution Cycle Printer Power Contact The Imaging Systems Group Inc Customer Service see numbers above Error Code iTerra Error 31 iTerra Error 32 iTerra Error 33 iTerra Error 34 iTerra Error 35 Cause Feeder internal safety limits have been exceeded Solution 1 Turn printer off 2 Ensure no loose pieces of paper are jammed up...

Page 92: ...um Error Message INSTALL ADDITIONAL MEMORY 420 MEMORY OVERFLOW Cause The amount of data in the file being printed has exceeded the printer s memory Solution Reduce the size of the file being printed e g Print the file as separate groups of pages instead of all the pages at one time Error Message REMOVE THE PAPER 470 FINISHER STACKER FULL Cause The rear output tray is full Solution Remove the stack...

Page 93: ...e Imaging Systems Group Inc Cause There is a problem with the color XXXX toner sensor Solution Turn the printer off and then on again If this does not clear the message call you local service dealer or iSys Error Message PRESS ONLINE SW mmmmmmm Cause An interface error has occurred mmmmmm indicates the nature of the error e g NETWORK ERROR Solution Press the ONLINE BUTTON ...

Page 94: ...es color TONER SENSOR ERROR Error with the toner sensor indicates color Call for service BELT UNIT MISSING Transfer belt unit is missing CANCELLING JOB Canceling the current job CENTRO I F ERROR Centronics interface error parallel interface CHANGE IMAGE DRUM Change the image drum indicates color CHANGE BELT UNIT Change the transfer belt CHANGE FUSER UNIT Change the fuser unit CHANGE PAPER TO Paper...

Page 95: ...ternal hard drive is full EEPROM INITIALIZE ERROR Call for service EMPTY Indicates which paper tray is empty ERROR POSTSCRIPT A PostScript error has occurred FATAL ERROR Call for service FUSER UNIT MISSING Fuser unit is missing INSTALL ADDITIONAL MEMORY Additional memory is required before job can be printed INSTALL NEW IMAGE DRUM Install a new image drum Color will be indicated INSTALL NEW TONER ...

Page 96: ... has occurred setting up the registration REMOVE THE PAPER Indicates wrong paper being used RS232C FRAMING ERROR Serial framing error Check configuration of serial card RS232C OVERFLOW ERROR Serial overflow error Check configuration of serial card RS232C OVERRUN ERROR Serial overrun error Check configuration of serial card RS232C PARITY ERROR Serial parity error Check configuration of serial card ...

Page 97: ...play Paper jams are cleared as follows If continuous sheet printing when jam occurs Then 1 Press cutter switch on feeder unit to activate a cut 2 Open the top cover of the printer NOTE Do not close the top cover completely until it latches during this process If the top cover is closed too soon the paper jam error will not be cleared To minimize possible damage to the drums due to exposure to ligh...

Page 98: ...caution concerning feeder data power cable 2 Check paper tray Pull out the paper tray and remove any jammed paper from the printer then gently push the paper tray back in 3 For both operation modes Check the transfer belt a Remove all four image drums as one unit in their cradle and place the cradle on a flat surface to prevent damage to the shiny green surface on the bottom of the drums b Careful...

Page 99: ...tart Guide 2008 iSys The Imaging Systems Group Inc Caution To avoid damage to the drums Be careful to place the drums on a flat surface so that nothing contacts the shiny green surface in the bottom of the drum Keep the image drums away from light 4 Check behind the rear cover open the rear cover and remove any jammed paper then close the rear cover ...

Page 100: ...le to access the jammed page b Release the fuser roller lock levers at either end of the fuser and slowly remove the jammed paper c Re lock the levers at either end of the fuser WARNING The fuser unit is very hot after printing Always use the handle when lifting it 6 If printer is equipped with Duplex unit a Instructions for safe removal of continuous input media on tray and feeder including cable...

Page 101: ... 2008 iSys The Imaging Systems Group Inc c Open the duplex top cover and remove any jammed paper d Close the duplex top cover and slide the duplex unit back into the printer e Check any additional paper trays if any optional paper tray s are installed pull them out and check that no paper is jammed along the various parts of the exit path 7 Close the top cover ...

Page 102: ..._________________________________________________________________________________________________________________________ PAGE 102 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc ...

Page 103: ... stable level surface The paper is too thin Use the correct type of paper see Specifications The paper is moist or affected by static Store paper within specified temperature and humidity levels The paper is creased or wrinkled Remove the creased wrinkled paper from the feed tray The paper is not aligned correctly Adjust tray or manual feed guides Paper doesn t feed Correct paper feed selection in...

Page 104: ...ce is disabled Check that the parallel interface is set to enable Configuration procedure was not correctly followed or cancelled Configure again from the beginning Parallel cable is disconnected or faulty Reconnect or try another cable A converter buffer or extension cable is being used Test by connecting printer and computer directly Cannot Configure for USB Connection iSys Driver only supports ...

Page 105: ...en computer and printer Change parallel transmission mode see Parallel Transmission Mode above Cannot print LPT WRITE ERROR is displayed PRNUSBX WRITE ERROR is displayed POSSIBLE CAUSE REMEDY Interface is disabled In the printer menu settings enable Parallel or USB interface Printer is switched OFF Switch ON Printer interface cable is disconnected Reconnect the printer interface cable A converter ...

Page 106: ...plication Memory is insufficient for number of applications running Close all other applications Print file is corrupted Correct or recreate the file Memory is insufficient for application Increase computer s memory Insufficient free space on hard disk Delete unnecessary files Printer driver is Incorrectly configured Correctly configure printer driver Printing Is Slow POSSIBLE CAUSE REMEDY Print p...

Page 107: ...7 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc POSSIBLE CAUSE REMEDY Paper loaded in tray is different size from that formatted in software application Either change paper in tray to match size formatted in application and press ONLINE to continue or continue printing on existing paper by ressing ONLINE ...

Page 108: ...S WITH POOR QUALITY PRINTING Longitudinal White Stripes POSSIBLE CAUSE REMEDY LED head is dirty Clean LED head with lens cleaner or soft tissue Toner is low Change toner cartridge Image drum damaged Change image drum Longitudinal Fading POSSIBLE CAUSE REMEDY LED head is dirty Clean LED head with lens cleaner or soft tissue Toner is low Change toner cartridge Paper is unsuitable for printer Use rec...

Page 109: ...ting POSSIBLE CAUSE REMEDY The toner cartridge is incorrectly installed Reinstall the toner cartridge Toner is low Change toner cartridge The paper is moist Store paper within specified temperature and humidity levels Paper is unsuitable for printer Use recommended paper Use recommended paper Fading in Patches POSSIBLE CAUSE REMEDY The paper is moist Store paper within specified temperature and hu...

Page 110: ...damaged or dirty If damaged replace the image drum cartridge If dirty wipe the image drum gently with soft tissue If this does not work replace the image drum If the lines or spots occur at intervals of approximately 113 mm the fuser roller is damaged Change the fuser unit The image drum has been exposed to light Remove the image drum from the printer and store it in a dark place for several hours...

Page 111: ...Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc Blurred Letter Edges POSSIBLE CAUSE REMEDY LED is dirty Clean LED with lens cleaner or soft tissue Cannot print desired color because toner is low Replace toner cartridge Black formation method does not match application Open the printer driver and set black formation to CMYK ...

Page 112: ...rocessing Does Not Start POSSIBLE CAUSE REMEDY Printer error Check the control panel If an error message is displayed correct the problem Print Processing Cancels POSSIBLE CAUSE REMEDY The printer interface cable is faulty Replace the printer interface cable The time out setting is too short Reset time out to a higher value Printer Makes a Strange Noise POSSIBLE CAUSE REMEDY The printer is not hor...

Page 113: ...___ PAGE 113 iTerra Elite Quick Start Guide 2008 iSys The Imaging Systems Group Inc An Asterisk Appears On Display Repeatedly Moving Across First Then Second Line POSSIBLE CAUSE REMEDY The main board is not properly seated in the printer Turn the printer off then reseat the main board and turn the printer back on again ...

Page 114: ...as to warm up returning from power save mode In the printer menu settings set power save to a higher value to increase the length of time before entering power save mode The image drum carries out a cleaning process to ensure print quality which takes time Wait until this process has been completed The fuser unit adjusts temperature which takes time Wait until this process has been completed The p...

Page 115: ...ging Systems Group Inc Toner Rubs Off The Printed Surface POSSIBLE CAUSE REMEDY Media Weight and Media Type settings may not be appropriate Set the value of media weight to the next heaviest one Packing materials were left on the fuser when it was installed Warning Fuser may be HOT Open the top cover and check to be sure that all the packing materials were removed from the fuser ...

Page 116: ...Management Program The QAN Management Program allows you to optimize the performance of your iTerra Elite iSys tests and qualifies media and consumables for its ability to consistently image trouble free with the iTerra Elite QAN MANAGEMENT PROGRAM The QAN is designed to work in conjunction with your iTerra Elite You will need to have your Product Identification PID Number when you order iTerra El...

Page 117: ... to increase the number of sheets in the QAN The QAN must be entered sequentially if not preceding QAN s will be rejected A maximum of 1 000 000 sheets can be stored in the iTerra Elite Exceeding the 1 000 000 sheet limit will invalidate remaining amount Entering QAN 1 Push Button 4 once Printer must be OFFLINE before working in the extended menu This will insure that a print job does not print wh...

Page 118: ...ire life of the printer To access this function follow these steps 1 Take printer offline Press button 4 once display shows OFFLINE 2 Press button 0 4 times display shows Job Management 3 Press button 1 once display shows User Jobs this is the number of jobs printed since the User Counts were reset 4 Press button 1 once display shows User Pages this is the number of pages printed since the User Co...

Page 119: ...ost recent version of the User Guide www isys group com If at any time you wish to contact iSys The Imaging Systems Group Inc please do so in any of the following ways Via the web www iSys group com or www iSys media com Via e mail support iSys group com Via phone 1 866 415 4797 toll free in North America Via phone 1 403 204 5200 globally Via fax 1 403 204 1971 Via Mail iSys The Imaging Systems Gr...

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