32
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
SYMPTOM
PROBABLE CAUSE
CORRECTIVE ACTION
Thin black coating (soot)
forms on the viewing
glass, logs, or firebox
Improper log or ember
placement
Improper air shutter
setting
Not enough combus-
tion air
See
Firebox Liner Kit, Log Set Installation, and Glass Media Installation on Pages
17 through 19
. If there is soot in one specific location, the glowing embers (rockwool)
below this location needs to be adjusted. This can be done by pulling embers forward
slightly. If the flames have soot tails, the shutter will need to be opened.
If sooting continues open air shutter (see
Air Shutter Adjustment on Page 21).
Check for debris obstructing air flow in valve compartment under insert or in front of
lower venting.
Humming or whistling
coming from insert.
Normal operating noise
Obstructed orifice
opening
See
Quiet Operation on Page 26
. The noise may be reduced by slightly turning down the
flame. Turning the flame down will reduce the heat output of the appliance.
If noise is excessive or is “whistling” have your gas supplier check the regulator and
orifices and replace if necessary.
A change in flame appear-
ance or burner operation.
A change in gas pres-
sure
Improper ember place-
ment
Have your gas supplier check for correct inlet gas supply pressure (7" W.C. / po. C.E.
[1.74 kPa] natural gas; 11" W.C. / po. C.E. [2.74 kPa] LP gas).
NOTE: NEVER BLOCK OR
OBSTRUCT AIR INTAKE OR OUTLET VENTS.
See
Firebox Liner Kit, Log Set Installation, and Glass Media Installation on Page 17
through 20.
The main Burner comes
on but then goes out.
Gas is not reaching the
appliance.
Loose wires to the valve
or ignition module.
Pilot flame is not engulf-
ing the sensor.
Obstructed vent system.
Check the gas supply and gas shutoff valves.
Check control compartment for any obvious loose wiring (call a service technician if required).
Call for a service technician.
Call for a service technician.
Nothing happens when
the appliance is turned
On/Off.
Gas is not reaching the
appliance.
Appliance is not receiv-
ing power.
Check the gas supply and gas shutoff valves.
Check/replace back-up batteries
(see Battery Backup on Page 21)
.
Check building circuit breakers to ensure power is on to the appliance.
Check Main Power switch on control panel.
The main burner does
not light and the igniter is
sparking.
Gas is not reaching the
appliance.
Loose wires to the
valve.
Loose wires to ignition
module.
Air in the gas line.
Check the gas supply and gas shutoff valves.
Check control compartment for any obvious loose wiring (call a service technician if required).
Check control compartment for any obvious loose wiring (call a service technician if required).
Purge gas line of air (call a service technician if required).
The Room Air Blower
does not turn on with the
main Burner.
Remote is in Thermostat
or Smart Thermostat
mode.
None - blower will turn on after five minute time delay.
TROUBLESHOOTING
NOTE: When troubleshooting the gas control system, be sure the external gas shut off valve, located at the gas supply inlet is in
the “ON” position.
IMPORTANT: Call your gas supplier or plumber for additional help with any gas control problem. Valve system troubleshooting
should only be accomplished by a qualified service technician.
