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IRONKEY ENTERPRISE USER GUIDE
In the event that you ever lose your IronKey or forget your IronKey device password, you can
still access the site in Safe Mode, a restricted mode with limited functionality. This is useful for
marking your IronKey as lost, or recovering a forgotten password.
# Step
Description
1 Go to
https://my.ironkey.com
Here you can log into Safe Mode without your
IronKey.
2
Enter your email address (or
username) and your online account
password. Click “Submit”.
Your Secret Image appears so that you know you
are at the correct site.
Do not enter your device password in this
screen. If you have forgotten your online account
password, click the “Reset Password” link.
3 An email is sent to you with a Login
Code.
Copy and paste that login code into the page that
asks for it.
Depending on the configuration of your account,
you might need to answer your Secret Questions.
4 You are now logged into Safe Mode.
If you had forgotten your device password and
have backed it up to your Online Security Vault,
you can recover it now.
uSIng yOuR IROnKEy In READ-OnLy MODE (WInDOWS, MAC, LInux)
You can unlock your IronKey in a read-only state such that files on your IronKey cannot be
edited. An example of when this is useful is when you want to access a file on your IronKey
while using an untrusted or unknown computer. If you unlock your IronKey in Read-Only
Mode, you need not fear that malware on that machine can infect your IronKey or modify your
files.
When you unlock your IronKey in Read-Only Mode, you will remain in Read-Only Mode until
you lock your IronKey.
Note that some features are not available in Read-Only Mode because they require modifying
files on your IronKey. Examples of unavailable features include the onboard Firefox,
reformatting, updating and restoring applications and files to your IronKey, and using the
Applications List.
