IPG YLR Series, User Manual

Page: 101 / 102

YLR-SERIES USER GUIDE
IPG PHOTONICS | PRODUCT RETURNS 87
Returns to Germany
Shipping address for returns to Germany:
IPG Laser GmbH
Siemensstrasse 7
D-57299 Burbach, Germany
Attn: Product Returns
Tel: +49-(0)2736-44-20-451
1. IPG Laser GmbH will only accept returns for which an approved Return Material Authorization
(RMA) has been issued by IPG Laser GmbH.
You should address to the customer support team at
+49-(0)2736-44-20-451 or support.europe@ipgphotonics.com to discuss the return and request an
RMA number. You must return defective products freight prepaid and insured to IPG Laser
at the address shown herein. All products which have returned to IPG Laser but which are
found to meet all previously applicable specifications for such products or which indicate
damage to the fiber connectors not resulting from defect manufacturing, shall be subject to
IPG Laser’ standard examination charge in effect at the time and these costs shall be
charged to the Buyer. All products returned to IPG Laser which are not accompanied by an
itemized statement of defects, shall be returned to the Buyer at the Buyer’s expense and
IPG Laser shall not carry out any evaluation of such products. IPG Laser warrants to Buyer
that its services, labor and replacement parts, assemblies and modules will be free of
defects in material and workmanship for ninety (90) days from the date of shipment or
performance of services.
2. Warranty Returns - Domestic & *International Buyers should pay for one-way freight costs to IPG
Laser. IPG Laser will reimburse Buyers for applicable reasonable third-party freight costs and IPG
Laser will pay for freight return cost back to the Buyer.
3. Non-Warranty Returns - Domestic & *International Buyers are responsible for two-way freight
costs. If shipment consists of returns that are both warranty and non-warranty, the shipment will be
considered as non-warranty. Any UNAUTHORIZED shipments billed to IPG Laser without
authorization will be re-invoiced to the Buyer. Confirming purchase orders are required for non-
warranty returns.
4. *International Returns must include applicable DUTIES AND TAXES, and you must mark air bills
with “RETURNED FOR REPAIR”. In any event, where IPG Laser accepts a shipment, IPG Laser
will invoice to the Buyer for any charges as stated above.
5. Returns for credit will not be accepted unless authorized in advance, in writing by IPG Laser, in
accordance with IPG Laser‟ Terms and Condition, including the warranty provisions. In most
cases, restocking fees will apply.
6. All returns must be packaged adequately to avoid damage during shipment.
7. Complete packing list with product model and serial number will insure prompt repair, if the other
terms of this form are followed.
8. See the IPG Terms and Conditions for the applicable warranty for the products before you request
the return of the products.
9. RMA number will expire 31 days after the date of issue. Thereafter, units received in under the
expired RMA number will result in a longer turnaround time. Please include a copy of the
completed RMA form with the return of your unit(s).