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P R E F A C E
inTEST Thermal Solutions Support
ATS-515, -525 & ATS-615 & -625 Interface & Applications Manual
vii
inTEST Thermal Solutions Support
Introduction
inTEST Thermal Solutions is committed to assisting end users and technicians to maintain
operational systems which are highly reliable. inTEST Thermal Solutions offers the following
support services.
Customer Training
Formal technical training courses are available. The training courses cover the theory of
operation and the maintenance procedures for the System. For further information, contact the
inTEST Thermal Solutions Service Department.
Repair Service
Temptronic maintains a fully equipped repair center at the factory plant for warranty and non-
warranty repairs. For further information on module and circuit board repairs, our exchange
program, and the availability of spare parts, contact the inTEST Thermal Solutions Service
Department.
Before returning any module or circuit board for repair, contact the inTEST Thermal Solutions
Service Department to obtain a return authorization (RA) number.
Spare Parts
Electrical and mechanical replaceable parts for the System can be obtained through your local
inTEST Thermal Solutions representative, or directly from the inTEST Thermal Solutions
Service Department. When ordering, be sure to specify the:
• Quantity
• Temptronic part number
• Description
• Reference designation (if any)
• Complete model number and serial number of your system
For your convenience, Spare Parts Kits are available for different levels of service activity.
Technical Support
Contact the inTEST Thermal Solutions Service Department by one of the following means:
ATTENTION
1. Please note that the 1.800 toll free telephone number is dedicated to Service Department
calls only. It is not possible to dial this number and to transfer to other departments within
inTEST Thermal Solutions.
2. The main telephone number, 781.688.2300, should be used for non-service related calls.
inTEST Thermal Solutions Technical Support
1.800.558.5080
Toll Free Telephone (service calls only)
e-Mail Address
781.688.2302
Service FAX line
781.688.2300
Main Telephone line