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Interphase iSPAN, User Manual

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Interphase iSPAN User Manual Download Page 185

10

iSPAN Serial WAN Adapter Users Guide

165

10

Troubleshooting

Overview

This chapter provides possible solutions for common 
problems you might encounter while installing and operating 
your adapter. Before proceeding with troubleshooting, make 
sure you have carefully followed the steps for installing and 
setting up the hardware and the software, and have rebooted 
the system. Also, check the system log, using the Windows NT 
Event Viewer, to see what kind of errors, if any, are being 
recorded. 

If the information in this appendix does not solve the problem, 
contact Interphase Technical Support at one of the locations 
listed in the 

Assistance

 section at the beginning of this 

i

SPAN

-

Serial WAN Adapter Users Guide

.

Summary of Contents for iSPAN

Page 1: ...iSPAN Serial WAN Adapter Users Guide Document No UG05535 002 A2 Release Date July 2002...

Page 2: ...NOTE See Appendix F for Regulatory Statements Conditions that affect the operation of this product The CE Declaration of Conformity can be found at www iphase com...

Page 3: ...mation obtained from this manual Interphase Corporation reserves the right to revise this manual without obligation to notify any person of such revision Information available after the printing of th...

Page 4: ...rchased Directly from Interphase Corporation Contact Interphase Corporation directly for assistance with this or any other Interphase Corporation product Please have your purchase order and serial num...

Page 5: ...d Ground the Instrument To minimize shock hazard the equipment chassis and enclosure must be connected to an electrical ground The power cable must either be plugged into an approved three contact ele...

Page 6: ...et locations Never touch non isolated telephone wires or terminals unless the telephone line has been disconnected at the network interface Any intervention on the card or in its proximity should be m...

Page 7: ...t use this software on any non Interphase product LICENSEE MAY NOT RENT LEASE LOAN OR RESELL THE SOFTWARE OR ANY PART THEREOF Ownership of Software Interphase or its vendors retain all title to the So...

Page 8: ...ts vendors Licensee agrees to maintain the Software in confidence and not to disclose the Software to any third party without the express written consent of Interphase Licensee further agrees to take...

Page 9: ...Agreement is held invalid illegal or unenforceable the remaining provisions shall in no way be affected or impaired thereby All rights in the Software not specifically granted in this Agreement are r...

Page 10: ......

Page 11: ...er Overview 1 Hardware Overview 2 Software Overview 3 Software Packages 3 Base Driver 3 NDIS Driver 4 SNA Server Link Services Software 6 Software Features 6 Point to Point and Multipoint Connections...

Page 12: ...ies 46 Setting Up IPX SPX Protocols 47 Setting Up TCP IP Protocols 49 Completing the Software Installation 51 Removing the Drivers 52 Removing the NDIS and Base Drivers 52 Removing the NDIS Driver 53...

Page 13: ...om Logical Adapters 92 Manually Connecting a Channel 93 Manually Disconnecting a Channel 93 CHAPTER 6 Logging NDIS Driver Events Overview 95 Accessing Online Help 96 Starting the NDIS Driver Log 96 Vi...

Page 14: ...ting an Interphase Link Service 127 Setting Up a Frame Relay Link Service 128 Setting Up an SDLC Link Service 132 Configuring SDLC Mode Settings 133 Configuring SDLC Card Configuration Settings 134 Se...

Page 15: ...172 Watching the Serial Port 174 Stopping and Freezing the Display 175 Changing Watch Display Settings 175 Changing Watch Parameters 175 Changing Fonts Used for Display Text 177 Modifying Event Buffer...

Page 16: ...SVCs 186 PVCs 187 Frame Relay Protocol 187 PPP Protocol 188 APPENDIX E PCI PMC Technology Overview PCI PMC Technology 189 APPENDIX F Regulatory Statements FCC 191 Canadian 192 Europe 193 Accessory 19...

Page 17: ...ce and about how the software modules interact Audience This manual assumes that its audience has a general understanding of computing and networking terminology If you need more information about thi...

Page 18: ...mage to the equipment or impose unpredictable results on the surrounding environment Text Conventions The following conventions are used in this manual Computer generated text is shown in typewriter f...

Page 19: ...at they have the latest version of the documentation 1 Access the following web page http www iphase com 2 Move the mouse or other pointer and click on the Products option A menu will appear on the le...

Page 20: ...tes Contact our Technical Support Department at swlib iphase com to determine if updated drivers are available for your product When contacting technical support please be sure to provide your name co...

Page 21: ...ral Component Interconnect PCI add on board for PCI based PCs servers and workstations The adapter provides a fast pathway to enterprise communication server applications It is a smart adapter that co...

Page 22: ...Mbps The daughtercard supports the following serial interface types with automatic recognition V 24 V 28 V 35 X 21 V 11 NOTE The iSPAN Serial WAN adapter is referred to internally as the 5535 1P SR ad...

Page 23: ...ackages are available the NDIS package and SNA Server Link Services package The software is available on two CD ROMs one for each package Software Packages You can install the NDIS software package th...

Page 24: ...ng utilities The NDIS Driver Setup utility enables you to set up logical adapters for NDIS communications The NDIS Driver Log records NDIS driver events It enables you to view the events in the NDIS D...

Page 25: ...two or more LANs through WAN networks Connection of stand alone workstations to remote LANs through WAN networks For complete information about installing and setting up NDIS software see Installing...

Page 26: ...t SNA Server Manager to configure services For detailed information about installing and setting up SNA Server Link Services software see Installing SNA Server Link Services Software on page 107 and S...

Page 27: ...erface PVC only up to 976 user DLCIs DLCI management user defined automatic Unicast only Frame size up to 4096 bytes Quality of Service management CIR Bc Be T Congestion management BECN FECN DE IP and...

Page 28: ...ts point to point and point to multipoint connections The following figure shows a point to point connection over dedicated leased lines Figure 1 3 Point to Point Connection The following figure illus...

Page 29: ...using the board with NDIS or SNA software Intel system running Windows NT Version 4 0 Server Windows NT Service Pack Version 3 recommended For SNA link services Microsoft SNA Server Version 4 0 and Mi...

Page 30: ...Minimum System Requirements 10 Interphase Corporation...

Page 31: ...nding strap and a 1 Phillips head screwdriver Both are included in the product packaging NOTE Refer to the users manual that came with your personal computer for additional detailed installing instruc...

Page 32: ...container and carefully remove its contents from the antistatic bag 2 Inspect each item for damage If you find any omissions or damage contact your network supplier and the carrier for example UPS or...

Page 33: ...13 With a grounding strap connected to your wrist or ankle do the following to install the adapter 1 Turn off the computer s power switch and unplug the unit from its power source Figure 2 1 Unpluggin...

Page 34: ...e Adapter 14 Interphase Corporation 2 Disconnect all cables connected to the main system unit and remove the computer cover according to the manufacturer s instructions Figure 2 2 Removing the Compute...

Page 35: ...l WAN Adapter Users Guide 15 3 Locate a suitable PCI expansion slot and remove the screw that attaches the expansion plate to the computer Save the screw for Step 6 4 Remove the expansion plate Figure...

Page 36: ...ntistatic bag and position the adapter in the PCI expansion slot Align the adapter s connector pins with the slot s receptacle then press gently but firmly on the board to seat it in the slot 6 Attach...

Page 37: ...Replace the computer cover according to the manufacturer s instructions Then connect the adapter to the line as described in Connecting to the Line on page 19 CAUTION Keep the computer closed while th...

Page 38: ...Installing the Adapter 18 Interphase Corporation...

Page 39: ...ata communications equipment DCE to another serial adapter in a back to back configuration Through its DB25 connector the iSPAN Serial WAN adapter can be connected to any communication device that pro...

Page 40: ...ccording to the interface selected This external link is a Low Voltage Directory LVD according to safety standard IEC950 CAUTION The adapter s DB25 female connector is for serial WAN connections only...

Page 41: ...7 GND Ground GND Ground GND Ground Common 8 DCD Data Carrier Detect DCD Data Carrier Ready In 9 S B Receive Clock RXC B Receive Clock In 10 11 X B Transmit Clock TXCout B Transmit Clock DTE Out 12 TXC...

Page 42: ...ximum data rate 20 kilobits per second Kbps Maximum cable length 50 feet Standard DCE connector ISO2110 DB25 18 ENV11 V 11 Interface enable In 19 C B Command Out 20 DTR Data Terminal Ready DTR Data Te...

Page 43: ...ld 101 Shield Common 2 TxD 103 Transmit Data Out 3 RxD 104 Receive Data In 4 RTS 105 Ready to Send Out 5 CTS 106 Clear to Send In 6 DSR 107 Data Set Ready In 7 GND 102 Ground Common 8 DCD 109 Data Car...

Page 44: ...V 24 Interface 24 Interphase Corporation Figure 3 1 V 24 DCE Connector 24 22 20 17 15 8 7 6 5 4 3 2 1 TXCLKout RI DTR RXCLK TXCLKin DCD GND DSR CTS RTS RXD TXD Shield...

Page 45: ...ce Electrical levels V 35 0 3V differential for data and clocks V 28 12V single ended for other modem signals Maximum data rate 2 Mbps card limitation Maximum cable length 100 feet at 2 Mbps DCE stand...

Page 46: ...out A 113 A Transmit Clock DTE Out 11 III TXCout B 113 B Transmit Clock DTE Out 17 IV RXC A 115 A Receive Clock In 9 IV RXC B 115 B Receive Clock In 12 V TXCin B 114 B Transmit Clock DCE In 15 V TXCin...

Page 47: ...o the Line iSPAN Serial WAN Adapter Users Guide 27 Figure 3 3 V 35 DCE Connector X V T R J F D B RXC A RXD B RXD A RI DCD CTS GND RXC B W U S P H E C A Y AA TXCout A TXD B TXD A DTR DSR RTS Shield TXC...

Page 48: ...8 Interphase Corporation Figure 3 4 V 35 Cable Wiring Adapter side DCE side Male DB25 connector ISO2593 connector Drain wire Braid Y C D E F H J B A 15 4 5 6 8 20 22 7 21 1 12 9 17 11 24 16 3 14 2 AA...

Page 49: ...DCE connector ISO 4903 DB15 The following table and illustrations describe the V 11 signals on the connector Pin Tw Pair Name CCITT Signal Direction 2 I T A 103A Transmit Data Out 14 I T B 103B Trans...

Page 50: ...rporation Figure 3 5 V 11 DCE Connector 25 TEST Test In 7 GND Ground Common 1 Shield Shield Common Pin Tw Pair Name CCITT Signal Direction 12 10 8 7 6 5 4 3 2 1 I B C B GND X A S A I A R A C A T A Shi...

Page 51: ...ne iSPAN Serial WAN Adapter Users Guide 31 Figure 3 6 V 11 Cable Wiring Adapter side DCE side Male DB25 connector ISO4903 male DB15 connector Drain wire Braid 10 5 12 8 1 19 5 13 7 18 1 4 9 17 11 24 1...

Page 52: ...so an iSPAN Serial the preferred interface is V 11 the cable must have the wiring shown in the following illustration Both adapters must provide clocks Following is an illustration of a back to back c...

Page 53: ...alled you are ready to connect the adapter to the network as follows 1 Attach the appropriate connector to the adapter 2 Reconnect the power cable and turn on the computer After connecting the adapter...

Page 54: ...Connecting to the Network 34 Interphase Corporation...

Page 55: ...ver Base driver utilities NDIS driver and NDIS driver utilities This chapter also explains how to remove NDIS and Base driver software if required After installation you can create up to four NDIS dri...

Page 56: ...made to this Users Guide after the print date NOTE The iSPAN Serial WAN is named 5535 1P SR in the software installation and configuration dialogs Verifying Minimum Requirements If you have not alrea...

Page 57: ...pported network protocol is installed This protocol can be TCP IP and or IPX SPX If you need to install the network protocol s click Add Then select the appropriate protocol from the list and follow t...

Page 58: ...eates an adapter list in the Select Network Adapter dialog box as shown in the following illustration Figure 4 2 Select Network Adapter Dialog Box 5 Click Have Disk The Insert Disk dialog box appears...

Page 59: ...sert the CD ROM containing the NDIS driver software 7 Change the installation path to drive 5535SR where drive is the CD ROM drive for example D 5535SR Then click OK The Select OEM Option dialog box a...

Page 60: ...Base Driver dialog box appears prompting you to accept or change the installation directory and begin installation Figure 4 5 Base Driver Installation Dialog Box 9 If needed change the default install...

Page 61: ...ibed in the next section Setting Up WAN Properties Setting Up WAN Properties After the driver software is installed as described in Installing the Drivers on page 36 the WAN Adapters Setup dialog box...

Page 62: ...etting up WAN properties press the F1 key to view field level help or see Setting up Firmware and Hardware on page 145 To set up port properties do the following 1 In the Cards list of the WAN Adapter...

Page 63: ...box The setup software automatically finds the firmware for the adapter It updates the Windows NT registry and dynamically installs the drivers When the software configuration is finished the followin...

Page 64: ...log box displays the NDIS logical adapter that is created automatically with the driver installation Use this dialog box after you finish the driver installation to set up WAN transport protocols and...

Page 65: ...N Adapter Users Guide 45 The Network Adapters dialog box appears Figure 4 10 New Logical Adapter Added to Network The Network Adapters list displays the Interphase 5535 NDIS Adapter The NDIS logical a...

Page 66: ...x This sequence depends on the network protocol s installed on your system If your network configuration contains multiple WAN adapters you are first prompted to change the default internal network nu...

Page 67: ...e Package iSPAN Serial WAN Adapter Users Guide 47 Setting Up IPX SPX Protocols If the IPX SPX protocol is installed the NWLink IPX SPX Properties dialog box appears after you add the NDIS driver Figur...

Page 68: ...datory and assign a network number to this adapter interface A message informs you that a different number must be assigned for each adapter installed Assigning a unique number for each adapter enable...

Page 69: ...Serial WAN Adapter Users Guide 49 Setting Up TCP IP Protocols If the TCP IP protocol is installed the Microsoft TCP IP Properties dialog box appears after you add the NDIS driver or change the IPX SPX...

Page 70: ...d IP address b In the Subnet Mask field type a valid subnet mask These values depend on your network configuration If you do not know the exact IP address or subnet mask for your configuration ask you...

Page 71: ...hat you must shut down and restart your computer before the settings take effect Figure 4 13 Computer Restart Message Continue as follows If you did not change the network protocol setup click Yes to...

Page 72: ...atch those of the NDIS driver To set up NDIS driver adapter and channel properties see Setting Up the NDIS Driver on page 63 To set up firmware card and port properties see Setting up Firmware and Har...

Page 73: ...S driver first If multiple NDIS logical adapters are configured you must remove all of the logical adapters to remove the NDIS driver Removing the final logical adapter removes the driver Removing the...

Page 74: ...igure 4 14 Removing the NDIS Adapter Driver 3 Select Interphase 5535 NDIS Adapter and click Remove If multiple logical adapters are configured the Network Adapters box will list each one as Interphase...

Page 75: ...ers are still installed the Network Adapters dialog box reappears Repeat steps 3 and 4 to remove the next NDIS logical adapter 5 When you select to continue the removal of the final logical adapter th...

Page 76: ...re sure you want to deinstall the software 7 Continue as follows If you do not want to remove the Base driver at this time click Cancel to remove the NDIS driver only Then skip to Completing the Drive...

Page 77: ...e to remove the Base driver The following pop up prompts you to confirm the card s removal and driver deletion Figure 4 17 Removal Confirmation Request 2 To confirm the deletion click Yes Upon confirm...

Page 78: ...When the Base driver removal process is finished the Network Adapters dialog box reappears Figure 4 18 Adapter Removed from Network Settings To complete the driver removal do the following 1 Click Cl...

Page 79: ...ake effect click Yes Removing the Base Driver Only CAUTION Use this procedure only if you have already removed the NDIS driver and all other drivers that require the Base driver To remove the Base dri...

Page 80: ...Removing the Drivers 60 Interphase Corporation The Install Uninstall dialog box appears Figure 4 20 Removing the Base Driver 3 Select Interphase 553X Base driver and click Add Remove...

Page 81: ...hat will be deleted and asks if you are sure you want to deinstall the software 4 Click Continue to remove the Base driver 5 If the following pop up prompts you to confirm the card s removal and drive...

Page 82: ...oving the Drivers 62 Interphase Corporation Dynamically unloads the drivers from memory Cleans up the registry When the Base driver removal process is finished the Install Uninstall dialog box reappea...

Page 83: ...ogical adapter Logical adapters specify adapter properties network protocol properties channels and channel properties to use for WAN network connections During the NDIS driver installation one logica...

Page 84: ...Setup online help You can access online help in the following ways Press F1 to display field level contextual help in a pop up window Click Help to display the main online help window Click the Help i...

Page 85: ...s For any other purposes you can start the utility from the Interphase WAN Adapters menu From the Start menu select Programs then Interphase WAN Adapters and then NDIS Driver Setup When you start the...

Page 86: ...ays forward and back arrow buttons These buttons enable you to move among the logical adapters An LED beside the logical adapter identifier displays the adapter status The following table describes th...

Page 87: ...s This LED color Means Green The channel is connected Black An error occurred during the transfer of properties between the NDIS Driver Setup program and the NDIS driver If the NDIS driver is not runn...

Page 88: ...ing Channels from Logical Adapters on page 92 Activate Manually connect to an outgoing channel Usually a channel is automatically connected when LAN frames are routed to the NDIS logical adapter For m...

Page 89: ...ect Settings and then Control Panel Then double click the Network icon and select the Adapters tab to display the Network Adapters dialog box 2 On the Network Adapters dialog box click the Add button...

Page 90: ...r as described in the next section Setting Up Logical Adapter Network Properties NOTE When you close the Network Adapters dialog box after adding a new logical adapter you will be prompted to set up I...

Page 91: ...e an existing logical adapter the NDIS Driver Setup dialog box appears Figure 5 3 NDIS Adapter Properties Dialog Box To set up the logical adapter network properties do the following 1 If needed start...

Page 92: ...al property CAUTION In the Local Address field the default Ethernet address is correct and must not be modified 4 In the MTU field enter the MTU Maximum Transmission Unit to be used for communication...

Page 93: ...ialog box b On the Network Adapters dialog box select the Protocols tab c If the desired protocols IP or IPX SPX are not listed click Add and follow the onscreen instructions Then repeat steps 1 throu...

Page 94: ...apter section of the NDIS Driver Setup dialog box click the Status button The Status dialog box appears for the displayed logical adapter Figure 5 5 NDIS Logical Adapter Status For all channels associ...

Page 95: ...works or through PPP connections Each TCP IP or IPX SPX address represents a stand alone workstation or a gateway The NDIS Driver Setup dialog box defines channels and channel properties associated wi...

Page 96: ...utility select to add or edit a channel as follows To add a channel click the Create icon To edit an existing channel select the channel and click the Edit icon The Channel properties dialog box appea...

Page 97: ...t field enter optional comments or relevant information 3 Check either or both the Outgoing and Incoming fields to specify the use of the channel A channel can be used for outgoing calls only for inco...

Page 98: ...Check the TCP IP and or IPX SPX fields to select the protocols to be routed through this channel At least one protocol must be selected b If the TCP IP protocol is selected in the TCP IP Address field...

Page 99: ...nnel s TCP IP address the broadcast option and the Van Jacobson compression mode NOTE The DHCP Dynamic Host Configuration Protocol is not supported in the current version of NDIS Driver and is unavail...

Page 100: ...ected LAN protocol s b If the X 25 protocol is selected in the X 25 Address field enter the remote equipment address to use for the X 25 protocol 2 To set up properties for the selected WAN protocol c...

Page 101: ...Figure 5 12 PPP Properties Dialog Box For detailed information about setting up protocol parameters using this dialog box see online help To set up PPP WAN properties for the channel do the following...

Page 102: ...l Protocol LCP negotiation 3 In the Idle timeout section select a parameter that determines when the link will be disconnected To deactivate the idle timeout counter so that only the remote peer or th...

Page 103: ...g calls Figure 5 13 X 25 Properties For detailed information about setting up protocol parameters using this dialog box see online help To set up X 25 WAN properties for the channel do the following 1...

Page 104: ...ields enter the address of the remote peer s from which to accept incoming calls You can use 1 to 15 decimal digits or wildcard characters Use the wildcard character as a placeholder for a single digi...

Page 105: ...hannel properties dialog box Next if you want to set up X 25 port properties skip to Setting Up Port Properties on page 86 Frame Relay WAN Properties The Frame Relay dialog box enables you set up WAN...

Page 106: ...rty 2 Click OK to save the Frame Relay properties and return to the Channel properties dialog box Next if you want to set up Frame Relay port properties continue to the next topic Setting Up Port Prop...

Page 107: ...es To set up port properties for a channel using the PPP protocol do the following 1 In the Card field if more than one physical iSPAN Serial WAN adapter is installed select the physical adapter to be...

Page 108: ...ort Properties To set up port properties for a channel using the X 25 protocol do the following 1 In the Card field if more than one physical iSPAN Serial WAN adapter is installed select the physical...

Page 109: ...ve the X 25 protocol properties and return to the Channel properties dialog box NOTE Because changing the X 25 network configuration changes the adapter firmware use the WAN Adapters Setup utility to...

Page 110: ...Port section of the Channel properties dialog box b On the Frame Relay protocol properties dialog box configure the Frame Relay network properties to use with this channel For instructions see Setting...

Page 111: ...on of the NDIS Driver Setup dialog box select the channel and click Status This channel status dialog box appears Figure 5 19 Channel Status Dialog Box This dialog box displays channel status informat...

Page 112: ...tgoing call disconnection Protocol Displays the protocol originating the diagnostic code Diagnostic Displays the internal protocol diagnostic code This code is protocol dependent Ses Byt Displays the...

Page 113: ...and WAN protocol level To manually connect a channel do the following 1 If needed start the NDIS driver Setup utility as described in Starting the NDIS Driver Setup Utility on page 64 2 In the Channel...

Page 114: ...in Starting the NDIS Driver Setup Utility on page 64 2 In the Channels section of the NDIS Driver Setup dialog box select the channel and click Release NOTES This button is enabled for connected chann...

Page 115: ...es Local Windows NT computer application log Remote Windows NT computer application log Both a local and remote Windows NT Log saved in an event evt file The events can be viewed using either the NDIS...

Page 116: ...eld level contextual help in a pop up window Click the Help button Click the Help icon and then select the topic you want to read about Starting the NDIS Driver Log To start the NDIS Driver Log do eit...

Page 117: ...Log The types of details depend on the network protocol being used by the driver To see the original channel settings used when the event occurred in the Channel column double click on the event Custo...

Page 118: ...S Driver Setup utility refresh or clear event information connect to a remote station log and customize the logging process The Save as option allows you to save the log with the current selected form...

Page 119: ...NDIS Driver Log event list in either or both of the following ways Specify events to be displayed in the event list Choose the parameter used in each column Specifying Events to Log to Windows NT To...

Page 120: ...ing checkbox in the lower right of the dialog box Or deselect the checkbox to make logging functions unavailable Setting Up Event List Display Properties For each event category to be logged by the ND...

Page 121: ...ide 101 The Display dialog box appears Figure 6 5 Display Dialog Box 2 Select the chronological order in which to display events whether newest to oldest or oldest to newest 3 Select the Display milli...

Page 122: ...do the following a Select the parameter you want to move and click the up or down arrow b Click OK These parameters are saved when you use the Save or Save as option on the NDIS Driver Log dialog box...

Page 123: ...Event Filters Dialog Box 2 Enter filtering criteria to be used with your event list You can save these criteria when you use the Save or Save as option on the NDIS Driver Log dialog box to save your...

Page 124: ...wer from the Log menu select Windows NT Log Or from the Windows NT Start menu select Programs Administrative Tools Common and then Event Viewer Various events are recorded in the Windows NT Event View...

Page 125: ...for any reason This event is recorded even when a time out disconnection is issued by the driver Trying to connect to an outgoing channel Indicates each attempt to connect to any destination This mes...

Page 126: ...following dialog box which shows detailed information about the selected event Figure 6 8 Windows NT Event Detail Dialog Box To interpret the Data part of the dialog box you must use the NDIS Driver...

Page 127: ...Verify that your system meets minimum requirements 2 Install the Base driver 3 Install SNA Server link services This chapter also explains how to remove the Base driver software However it does not pr...

Page 128: ...uirements on page 9 Installing the Base Driver NOTE If the NDIS driver software is installed on this system the Base driver is already installed Base driver software is automatically installed during...

Page 129: ...OK The Interphase 553X Base Driver dialog box appears Figure 7 1 Base Driver Installation Dialog Box 4 If needed change the default installation path in the Copy To field to the desired pathname The...

Page 130: ...iver software is installed as described in Running the Setup Program the WAN Adapters Setup dialog box appears as shown in the following illustration Figure 7 2 WAN Adapters Setup Dialog Box The card...

Page 131: ...an change the settings later For detailed information about setting up WAN properties press the F1 key to view field level help or see Setting up Firmware and Hardware on page 145 To configure the WAN...

Page 132: ...the Base Driver Installation Completing the Base Driver Installation After you finish the WAN port properties setup for the adapter a message indicates that the system is updating the appropriate firm...

Page 133: ...ing Interphase SNA Link Services To install Interphase SNA link services for Microsoft SNA Server you must use the Microsoft SNA Server Manager CAUTION Before you can install Interphase link services...

Page 134: ...Corporation The Microsoft SNA Server Manager window appears Figure 7 6 Microsoft SNA Server Manager Window 2 From the Tools menu select External Link Services The Microsoft SNA Server Setup welcome di...

Page 135: ...talling SNA Server Link Services Software iSPAN Serial WAN Adapter Users Guide 115 3 Click Continue The Setup Options dialog box appears Figure 7 8 Setup Options Dialog Box 4 Click Links to configure...

Page 136: ...Link Services 116 Interphase Corporation The Link Service Installation dialog box appears listing available link services Figure 7 9 List of Available Link Services 5 Click Other to install services o...

Page 137: ...Service Import Dialog Box 6 Insert the 5535 SNA Link Services CD ROM and enter drive 5535SR in the Path field where drive is the CD ROM drive for example D 5535SR 7 When you have entered the path clic...

Page 138: ...7 11 Interphase Link Service Installation Dialog Box These include the following Interphase Frame Relay link service Interphase SDLC link service Interphase X 25 link service You can add all three In...

Page 139: ...vice repeat steps 2 through 11 starting on page 114 To set up your new Interphase link service s see Setting up SNA Server Link Services on page 123 Removing Base Driver Software You cannot remove SNA...

Page 140: ...the adapter do the following to remove the Base driver software from your system 1 From the Windows Start menu select Settings and then Control Panel 2 Double click the Add Remove Programs icon then s...

Page 141: ...are is being removed The final message informs you that the Base driver has been successfully deinstalled Figure 7 14 Base Driver Removed Successfully This message also prompts you to shut down and re...

Page 142: ...Removing Base Driver Software 122 Interphase Corporation...

Page 143: ...chapter does not include a detailed description of Microsoft s SNA Server software interface or configuration As a general rule verify default values that appear in Microsoft NT dialog boxes referrin...

Page 144: ...ress F1 to display field level contextual help in a pop up window Click Help to display the main online help Starting the SNA Server Manager To insert and set up SNA Server link services for the adapt...

Page 145: ...serted SLDC link service Set up an inserted X 25 link service Inserting an Interphase Link Service To insert an Interphase link service do the following 1 Open the Microsoft SNA Server Manager window...

Page 146: ...rvice Properties dialog box appears The settings in the Interphase Link Service Properties dialog box depend on the link service you inserted The default service name is displayed in the title bar To...

Page 147: ...server for which you are editing a link service 3 If the server is running stop the server From the Service menu select Stop 4 Open the Link Services directory 5 Double click the link service you wan...

Page 148: ...hase FR Link Service Properties Mode Settings dialog box appears Figure 8 3 Frame Relay Link Service Properties Dialog Box Use this dialog box to configure the inserted link service as follows 1 In th...

Page 149: ...nfiguration to be used with the service do the following a Click the FR Networks button b On the Frame Relay protocol properties dialog box configure the Frame Relay network to use with this service F...

Page 150: ...rol properties match the properties of your Frame Relay provider subscription Check with your Frame Relay provider to determine the appropriate parameters See online help for a detailed description of...

Page 151: ...9 If you inserted the Frame Relay link service continue as follows If you need to insert another Interphase link service on the Insert Link Service dialog box select the service and click Add Then co...

Page 152: ...insert or select to edit an Interphase SDLC link service the Interphase SDLC Link Service Properties Mode Settings dialog box appears Figure 8 5 SDLC Link Service Mode Settings Use this dialog box to...

Page 153: ...rvice Title field change the service title as needed This is the title that appears in the title bar of the dialog box 2 In the Window section make sure that the SDLC modulo and size properties match...

Page 154: ...uration tab to display the Card Configuration dialog box Figure 8 6 SDLC Link Service Card Configuration 2 In the Card field make sure the appropriate adapter is selected 5535 1P SR 3 If you want to c...

Page 155: ...ther properties accept the default values c Click OK to save the serial line properties and return to the SDLC Link Service Properties Card Configuration dialog box 5 Click OK to save the link service...

Page 156: ...on page 136 If you have finished configuring Interphase link services click Finish to return to the SNA Server Manager Then skip to Inserting a Connection on page 139 Setting Up an X 25 Link Service...

Page 157: ...f you want to change the default firmware or hardware properties of the adapter click the WAN Setup button to start the WAN Adapters Setup utility Then follow the instructions in Setting up Firmware a...

Page 158: ...r Manager reappears If you inserted the X 25 link service the Insert Link Service dialog box reappears 9 If you inserted the X 25 link service continue as follows If you need to insert another Interph...

Page 159: ...terphase Link Services To use an Interphase SNA link service you must insert a connection This connection is used to establish communications with another system See your SNA Server documentation for...

Page 160: ...llowing options depending on the type of connection you need to insert To insert a Frame Relay connection select 802 2 To exchange Frame Relay data properly SNA Server requires the reliable transport...

Page 161: ...Chapter 8 Setting up SNA Server Link Services iSPAN Serial WAN Adapter Users Guide 141 The Connection Properties General dialog box appears Figure 8 10 Connection Properties...

Page 162: ...to be created 6 In the Link Service field select the Interphase link service that will use the connection Multiple link services of the same type might be configured The number at the end of the link...

Page 163: ...Serial WAN Adapter Users Guide 143 9 If you need to insert another connection repeat steps 4 through 8 After you have inserted and set up connections for the Interphase SNA link services the SNA Serv...

Page 164: ...Inserting a Connection 144 Interphase Corporation...

Page 165: ...or to make other changes to adapter firmware and hardware properties The chapter explains how to do the following WAN Adapters Setup tasks Access online help Start the utility Manage adapter firmware...

Page 166: ...d level contextual help in a pop up window Click Help to display the main online help Starting the WAN Adapters Setup Utility NOTE The iSPAN Serial WAN adapter is listed as the 5535 1P SR in WAN Adapt...

Page 167: ...apters Setup dialog box appears Figure 9 1 WAN Adapters Setup Dialog Box The WAN Adapters Setup dialog box contains two sections The Firmware section is for firmware management The Cards section is fo...

Page 168: ...the firmware save properties and restart the system as described in Saving WAN Adapters Setup Properties on page 163 Firmware Management The Firmware section of the WAN Adapters Setup dialog box disp...

Page 169: ...k but is not loaded into the card The firmware list is empty Either no WAN adapter is installed or the selected adapter is not running The protocol layer is inactive Yellow Firmware is running on the...

Page 170: ...d description of properties on each dialog box see online Help To set up X 25 subscription network configurations do the following 1 Start the WAN Adapters Setup utility if needed as described in Star...

Page 171: ...erties Dialog Box 3 To create a new X 25 network configuration click the X 25 icon Then in the X 25 Networks list enter a name for the X 25 network configuration for example your provider company name...

Page 172: ...circuits and Packets sections of the dialog box enter the values that match the parameters of your X 25 provider c Click OK to save the packet level properties and return to the X 25 Protocol Properti...

Page 173: ...perties b Select the frame level values that match the parameters of your X 25 provider c Click OK to save the frame level properties and return to the X 25 Protocol Properties dialog box 6 To change...

Page 174: ...line properties and return to the X 25 Protocol Properties dialog box 7 Click OK to save the X 25 Protocol Properties configuration and return to the WAN Adapters Setup dialog box NOTE If you need to...

Page 175: ...DIS and or SNA Frame Relay network connections NOTE Before you configure your Frame Relay data link level and serial line properties first obtain the Frame Relay parameters from your provider For a de...

Page 176: ...Frame Relay network configuration click the Frame Relay icon Then in the Frame Relay Networks list enter a name for the Frame Relay network configuration for example your provider company name 4 To c...

Page 177: ...agement protocol frame size and connection values that match the parameters of your Frame Relay provider c Click OK to save the data link properties and return to the Frame Relay Protocol Properties d...

Page 178: ...ies and return to the Frame Relay Protocol Properties dialog box 6 Click OK to save the Frame Relay Protocol Properties configuration and return to the WAN Adapters Setup dialog box NOTE If you need t...

Page 179: ...e Use the following buttons to set up adapter hardware Viewing Card Properties To view the card s hardware properties in the Cards section of the WAN Adapters Setup dialog box select the iSPAN Serial...

Page 180: ...ies are determined by hardware features and cannot be changed for this adapter The only available option is the Diagnostics button which displays the Windows NT Diagnostics window The following table...

Page 181: ...by the Base driver for your selected adapter Resources Mem 1 Displays the memory address reserved by the Base driver for the selected adapter s first memory window Resources Mem 2 Displays the memory...

Page 182: ...rties Dialog Box 3 In the Interface field select the serial line interface type that matches your provider s serial line interface 4 In the Modem signals field select how you want modem signals to be...

Page 183: ...e the WAN Adapters Setup dialog box The configuration software automatically finds the relevant firmware for the adapter It updates the registry and dynamically updates the drivers 4 If the Microsoft...

Page 184: ...Saving WAN Adapters Setup Properties 164 Interphase Corporation...

Page 185: ...e carefully followed the steps for installing and setting up the hardware and the software and have rebooted the system Also check the system log using the Windows NT Event Viewer to see what kind of...

Page 186: ...ge 41 When a message tells you to add a card do the following 1 Click OK 2 Install or reinstall the adapter as instructed in Installing the Hardware on page 11 3 If the WAN Adapters Setup utility stil...

Page 187: ...e driver as described for SNA link services in Installing the Base Driver on page 108 The WAN Adapters Setup utility did not detect the adapter during the software installation the Cards list is empty...

Page 188: ...drivers are installed correctly See Quick Reference of Common Tasks on page 181 2 Start the WAN Adapters Setup utility and check that the appropriate network layer is present in the adapter firmware F...

Page 189: ...Length 174 6 mm 6 9 inches Width 106 7 mm 4 2 inches Depth 17 2 mm 0 9 inches Host Data Transfer 32 bit master direct memory access DMA up to 132 MBps Local Memory 4 MB dual port DRAM Optional Functi...

Page 190: ...e Corporation Storage Environment This section assumes the adapter is stored in its original anti static bag and box Temperature 40 85 C 42 185 F Relative humidity WAN adapters 5 95 noncondensing Alti...

Page 191: ...f communication problems when using the NDIS driver or SNA Server Link Services It provides diagnostics for network connection failures it also provides troubleshooting tips when needed SynWatch inter...

Page 192: ...can access online help in the following ways Use the Help menu to display the main online help Press F1 to display field level contextual help Starting SynWatch NOTE The iSPAN Serial WAN adapter is li...

Page 193: ...panel It displays the adapter description The configuration panel is used to activate or deactivate frame watching The right side is the monitor panel It displays exchanged frames The configuration pa...

Page 194: ...click the checkbox beside the port To change the watch mode of a watched port without disrupting its watch state right click the checkbox beside the port When you select the port a menu of watch modes...

Page 195: ...ume display at the point where it stopped from the Watch menu deselect Freeze Changing Watch Display Settings The SynWatch window displays information about each exchanged frame in text lines in the m...

Page 196: ...rs Figure B 2 Watch Settings 2 In the Size of a watched frame field select the number of bytes to be interpreted in a frame 3 In the Raw data section select either the ASCII or EBCDIC option to displa...

Page 197: ...port in the monitor panel 1 In the configuration panel right click the port and then select Settings from the pop up menu Or left click the port and select Settings from the Watch menu 2 When the SynW...

Page 198: ...ave the display settings and return to the SynWatch window SynWatch immediately updates the monitor panel with the new settings Modifying Event Buffer Parameters You can modify the number of low level...

Page 199: ...tions Select Stop when full to have SynWatch store only the first events up to the specified number in the Buffer Size field Select Circular to have SynWatch store new events after reaching the number...

Page 200: ...the SynWatch Save option to save all frame information recorded in the monitor panel as an ASCII text or binary file You can read a text file using any text editor but SynWatch cannot read or reinter...

Page 201: ...d with the iSPAN Serial WAN adapter Index of Common Tasks Procedures NOTE The iSPAN Serial WAN adapter is listed as the 5535 1P SR in software dialog boxes For information about how to See page Determ...

Page 202: ...n of Windows NT Service Pack is installed 1 From the Start menu select Programs then Administrative Tools Common and then Windows NT Diagnostics 2 Select the Version tab The Service Pack currently ins...

Page 203: ...e SynSV6 has been successfully created Its symbolic link name is DosDevices SynSV6 SynSYS adapter 0 opened SynSYS SynSys Driver Loaded 2 From the Start menu select Settings and Control Panel Then doub...

Page 204: ...k Properties 4 Select the Routing tab and select the Enable RIP Routing option NOTE IPX routing is activated only if different IPX internal network numbers are assigned between the two network adapter...

Page 205: ...to communicate across high speed digital links without the expense of individual leased lines Packet switching is a technique whereby the network routes individual packets of HDLC data between differe...

Page 206: ...packet Logical Channels The user end of the network is known as Data Terminal Equipment DTE and the carrier s equipment is Data Circuit terminating Equipment DCE The X 25 protocol layer permits a DTE...

Page 207: ...and Committed Information Rate CIR A PVC is virtual because no wires or cables directly hook up the local and remote peers for example your branch library and the central library The connection occurs...

Page 208: ...rotocol datagrams over point to point links PPP includes the following main components Method for encapsulating multi protocol datagrams Link Control Protocol LCP for establishing configuring and test...

Page 209: ...of transferring 32 bits of data at 33 MHz for a maximum data transfer rate of 132 MBps The PCI Local Bus takes peripherals off the I O bus and connects them together with the CPU and the memory subsy...

Page 210: ...the voltages three add in board electrical types are specified a 5 volt board which plugs into only 5V connectors a universal board which plugs into both 5V and 3 3V connectors and a 3 3 volt board w...

Page 211: ...uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment...

Page 212: ...Interphase Corporation Canadian Tested to Comply with Canadian Standards This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB...

Page 213: ...EC950 safety standard with the following restrictions The PVC card must be used only in a data terminal equipment DTE for example a computer with a screw down cover or lid Because unsafe voltages TNV...

Page 214: ...Europe 194 Interphase Corporation...

Page 215: ...fthetokenringindicator and frame priority Adapter A device usually a user interface card that physically connects an end station to the network medium for example twisted pair coaxial fiber Advanced P...

Page 216: ...through a given circuit Generally the greater the bandwidth the more information can be sent through a circuit during a given amount of time Basic Transmission Unit BTU In SNA the unit of data and con...

Page 217: ...Carrier Detect RS 232 V 24 control signal on pin 8 that indicates that the local data communications equipment is receiving a signal from the remote DCE See RS 232 Also called Received Line Signal De...

Page 218: ...witched Data Adial updatacommunicationschan nel which once established looks like a transparent data pipe Also the type of ISDN service required to utilize this capability of an ISDN circuit Contrast...

Page 219: ...rmation and can carry low speed packet data such as X 25 packet switching DE See Discard Eligibility DE Demarc Demarcation Point The point on a customer s premises where the line from the telephone co...

Page 220: ...Unit Data Service Unit DTE Data Terminal Equipment Equipment serving as the data source the data sink or both Refers to terminals computer ports and printers Also interface signals typically presented...

Page 221: ...tly in Erasable Program mable Read Only Memory EPROM Forward Explicit Congestion Notification FECN A bit set by a frame relay network to notify an interface device DTE that conges tion avoidance proce...

Page 222: ...CCITT adopted protocol reference model intended to provide a ubiquitous end to end interactive digital service for data audio and video Syn onym narrowband ISDN ISO International Standards Organizati...

Page 223: ...lusiveuseofaleas ing customer without interexchange switching arrangements A leased line may be point to point or multipoint Also called dedicated or pri vate line LLC SNAP Logical Link Control SubNet...

Page 224: ...ing terminal MTU Maximum Transmission Unit The largest packet that can be sent over a given medium Multicast A technique that allows copies of a single packet or cell to be passed to a set of destinat...

Page 225: ...Xs or switches on network servers which support Primary Rate Interface PRI OSI Open Systems Interconnection Model The 7 layer protocol model defined by the ISO for data communications PABX Private Aut...

Page 226: ...teroperate with each other PSTN Public Switched Telephone Network PVC Permanent Virtual Circuit A logical link whose endpoints and class of service are defined by network management For Frame Relay an...

Page 227: ...imits RFC Request for Comment IETF Internet Engineering Task Force documents that contain proposed standards and specifications RFCs can be either approved or simply archived as historical recom menda...

Page 228: ...ally on a single channel Serial transmission is the normal mode for data communications Contrast with parallel transmission SDU Service Data Unit User data passed through a SAP between the layers of t...

Page 229: ...d Data Communications Control Procedures ADCCP of the American National Standards Institute ANSI and High level Data Link Control HDLC of the International Standards Organization ISO Used for managing...

Page 230: ...ace between the ATM end system user and the ATM network V 11 Internationalinterfacerecommendationelectricallysimilarto RS 422 V 24 International interface recommendation that defines inter change circ...

Page 231: ...rnational recommendation that defines the most popular physical interface for X 25 Equivalent to RS 232 and V 24 X 21 bis link Commonly used in European countries this is a pay as you go link When a s...

Page 232: ...212 Interphase Corporation...

Page 233: ...k 32 V 11 31 V 24 25 V 35 28 cabling and connectors 19 cautions Base driver removal 53 56 120 DB25 connections 20 electrostatic discharge 12 incorrectly installed cabling 20 link service installation...

Page 234: ...ert Link Services dialog box 126 inserting a connection 140 inspecting the adapter 11 installation electrical warning 12 hardware 11 12 interfaces V 11 29 V 24 22 V 35 25 L LAN LEDs for channels 67 LA...

Page 235: ...9 NDIS driver 52 S SDLC link service inserting a connection 140 properties 132 serial line properties 87 135 154 158 serial port settings editing 175 editing with SynWatch 175 serial port watching 174...

Page 236: ...ment 159 WAN Adapters Setup utility accessing online help 146 main dialog box 147 with NDIS installation 41 with SNA software installation 110 WAN properties for channels 80 83 warnings electrical sho...

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