Intermec Trakker Antares 2430, User Manual

Page: 85 / 114

nugget
39
Chapter 4— Troubleshooting and Maintaining the Terminal
Trakker Antares 243X Handheld Terminal User’s Manual 71
Problems While Configuring 802.1x Security (continued)
Problem Possible Solution
You are configuring 802.1x TTLS or LEAP
security. The terminal indicates that it is
authenticated by emitting a low beep and a high
beep, but it does not communicate with the host. Make sure that the terminal IP address, host IP address, subnet
mask, and default router are properly configured for your
network.
Note: Do not cold boot the terminal. Cold booting the terminal
resets the time and date.
You are configuring 802.1x TTLS security. The
“AUTHENTICATING” message does not
appear on the screen. The Network Connect
status icon turns on, but it does not stay on. The terminal may not be communicating with the MobileLAN
access point that you want it to communicate with. Make sure
that the network name on the terminal is the same as the
network name of the access point that you are trying to
communicate with. The default network name is
“INTERMEC.”
The MobileLAN access point that you are trying to
communicate with may not be communicating with the Odyssey
server. Make sure your MobileLAN access point is turned on,
properly configured, and has 802.1x security enabled.
You are configuring 802.1x TTLS or LEAP
security. The terminal indicates that it is not
authenticated by emitting a high beep and a low
beep.
This error code appears on the Error Logger
screen:
0x377
Make sure that:
•
the User Name and Password parameters on your terminal
match the user name and password on your server. You may
need to re-enter the password on both your terminal and
server.
•
on an Odyssey server, the user and group are allowed and the
group policy is allowed to log in to the Odyssey server. For
help, see the documentation that shipped with your Odyssey
server software.
•
the IP address and secret key for your access point must match
the IP address and secret key on your server. You may need to
re-enter the IP address and secret key on both your access
point and server.
•
your server is active and that it can communicate with your
access point. You can use the PING command to determine
communications.
•
the server software is running on the server PC.
•
the UDP port (standard RADIUS port, 1812) on your server
is active. For help, see the documentation that shipped with
your server software.
You are configuring 802.1x TTLS security. The
“AUTHENTICATING” message appears on the
screen, but the terminal does not emit a low beep
and a high beep to indicate that it is
authenticated.
This error code appears on the Error Logger
screen:
0x37B
The authentication process timed out. You may be out of
range of the MobileLAN access point that you are trying to
communicate with. Try moving closer to the MobileLAN access
point.