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EasyLAN Wireless User’s Manual

Troubleshooting EasyLAN

Wireless

This chapter describes how to troubleshoot EasyLAN Wireless. This
chapter covers these topics:

•

Troubleshooting printing problems

•

Troubleshooting console command problems

•

Troubleshooting network communications problems

•

Troubleshooting wireless configuration problems

•

Troubleshooting security problems

•

Identifying EasyLAN Wireless Models AW01 and AW02

Summary of Contents for EasyLan AW02

Page 1: ...EasyLAN Wireless User s Manual...

Page 2: ...int i gistics INCA under license Intellitag InterDriver Intermec Printer Network Manager IRL JANUS LabelShop Mobile Framework MobileLAN Nor Ware Pen Key Precision Print PrintSet RoutePower SmartSystem...

Page 3: ...A2 WPA2 WPA and Dynamic WEP to the list of Encryption Mode values Updated the terminology from Wireless Security to Network Security Changed the Certificate Root Key Exponent default to 65537 Changed...

Page 4: ...iv EasyLAN Wireless User s Manual...

Page 5: ...and Security 12 Starting EasyLAN Wireless 13 Printing Test Labels 14 Getting Ready to Print 16 Printing Through FTP 16 Printing From a Windows 2000 XP Windows Server 2003 or Windows NT4 PC 17 Setting...

Page 6: ...arameters Defined 50 Configuring for a NetWare Network 53 Configuring the NetWare Parameters 53 NetWare Parameters Defined 55 Configuring Additional Queues 55 Configuring for NetBIOS and NetBEUI 56 Ne...

Page 7: ...EasyLAN Wireless Models AW01 and AW02 82 Console Commands 85 Sending the Console Commands 86 Using the Web Browser to Send Console Commands 86 Using FTP to Send Console Commands 88 Using HyperTermina...

Page 8: ...Contents viii EasyLAN Wireless User s Manual...

Page 9: ...nces Someone capable of providing first aid must always be present for your safety First aid Always obtain first aid or medical attention immediately after an injury Never neglect an injury no matter...

Page 10: ...strictement respect pour viter l occurrence de mort ou de blessures graves aux personnes manupulant l quipement A caution alerts you to an operating procedure practice condition or statement that must...

Page 11: ...Intermec representative or distributor Visit the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request technical support for your...

Page 12: ...st switch Antenna Serial port LEDs Test switch Antenna connector Differentiating Between the Two Models of EasyLAN Wireless The Model AW01 has two LEDs and the Model AW02 has three LEDs This manual wa...

Page 13: ...ter provides an overview of EasyLANTM Wireless Model AW02 and explains how to install it in your network This chapter covers these topics Learning about EasyLAN Wireless Installing EasyLAN Wireless St...

Page 14: ...cture network a printer with EasyLAN Wireless communicates with other wired and wireless devices via an access point with an 802 11b radio Local Area Network Access Point EasyLAN Wireless printer Easy...

Page 15: ...uthentication server You can use a PC with the Funk Odyssey RADIUS server software v1 1 or later You can use an Intermec MobileLAN access point with software v1 80 or later for help see the access poi...

Page 16: ...AN Wireless Model AW02 running firmware version 4 30 or later To use WPA Enterprise you need an authentication server You can use a PC with the Funk Odyssey RADIUS server software v1 1 or later You ca...

Page 17: ...and translates EAP frames to Remote Authentication Dial In User Service RADIUS frames and vice versa a printer with EasyLAN Wireless Model AW02 running firmware version 4 32 or later Supported Operat...

Page 18: ...ss Model AW01 and AW02 see Identifying EasyLAN Wireless Models AW01 and AW02 on page 82 Identifying EasyLAN Wireless Components Component Description Antenna connector Attach the antenna to this conne...

Page 19: ...lyzes the range of radio frequency devices in your facility and determines the placement of the access points and printers with EasyLAN Wireless The site survey ensures that the coverage overlaps to p...

Page 20: ...ote The cable supplied with these two antennas is only about 12 inches long You need to order an extension or adapter cable to connect these antennas to the printer with the EasyLAN Wireless option 2...

Page 21: ...wn in the illustration on the next page Note The EasyLAN Wireless serial port is a console only serial port which you can use only to configure EasyLAN Wireless with the EasyLAN Network Setup configur...

Page 22: ...led You need to collect the following information from your network administrator What type of wireless network are you using ad hoc or infrastructure For help see the illustration on page 2 Will Easy...

Page 23: ...ther certificate You do not need to ask about Encryption Mode because it will be automatically set to Dynamic WEP If EasyLAN Wireless will use 802 1x security with LEAP you may need to know these para...

Page 24: ...PrinterCompanion CD that came with your printer 2 On your PC choose Start Programs Intermec EasyLAN Network Setup The Introduction screen appears 3 EasyLAN Network Setup is easy to use Follow these g...

Page 25: ...asyLAN Wireless runs through a set of power up diagnostics for a few seconds If EasyLAN Wireless is operating properly the yellow and green LEDs blink momentarily and go out and then the orange LED re...

Page 26: ...s been installed correctly Print a test label remotely through the web page to make sure that the network connection has been configured correctly To print a test label locally Use a straightened pape...

Page 27: ...rk Configuration Login page appears 4 In the Network Card Access Password field enter intermec in lowercase and click Submit 5 Note that you have returned to the Printer Status page and more commands...

Page 28: ...NT4 PC on page 17 how to set up the printer to act like a parallel port on a Windows 95 98 PC For help see Printing From a Windows 95 98 PC on page 19 To set up your printer to print from a UNIX syst...

Page 29: ...river Run the PrinterCompanion CD open the Software page for your printer and install InterDriver on your PC Intermec recommends that you accept the default location To install the printer 1 Select St...

Page 30: ...e existing driver and click Next 17 Follow the next few prompts to set up how the printer will be used When prompted to print a test page select No and click Next 18 Click Finish 19 The Digital Signat...

Page 31: ...server 10 Choose the printer driver for your printer and then click Next 11 Enter a printer name and then click Next 12 Select Shared if you wish to share the printer over the network 13 Enter a shar...

Page 32: ...talling EasyLAN Wireless 20 EasyLAN Wireless User s Manual 2 Click the button for a specific printer such as the 3400e The page for that printer appears 3 Click Software in the left frame The Software...

Page 33: ...d then click the link for the Network Software Tools page 5 On the Network Software Tools page click Install Intermec Print Monitor 6 Follow the instructions for installing the Intermec Print Monitor...

Page 34: ...he menu The Properties dialog box appears 5 Click the Details tab 6 Click Add Port The Add Port dialog box appears 7 Select the Other radio button select Intermec Print Monitor and then click OK The P...

Page 35: ...on Setting up to configure EasyLAN Wireless Logging in to the EasyLAN Wireless web browser interface Configuring passwords Configuring the TCP IP parameters Configuring wireless network parameters and...

Page 36: ...ength For help see your PC wireless adapter documentation For communication directly to the printer without an access point make sure your PC is in Ad hoc mode For help see your PC wireless adapter do...

Page 37: ...enter the IP address or name for EasyLAN Wireless and press Enter The Intermec EasyLAN Wireless Model AW02 web page appears At this point you can view the information displayed on the Printer Status p...

Page 38: ...appears and you need to log in and choose the command again 5 You are now ready to configure EasyLAN Wireless Configuring Passwords You can protect EasyLAN Wireless by configuring the access password...

Page 39: ...nter new Network Card Access Password field and the Confirm new Network Card Access Password field 5 If the page contains the Network Card Update Password field enter the current update password The d...

Page 40: ...r the update password When you use console commands you will see the Local prompt instead of the Local prompt You cannot make any changes from the Local prompt but you can display information about th...

Page 41: ...ate Password field where you must enter the current update password before you can click Submit If you have not configured the update password you will not see the Network Card Update Password field o...

Page 42: ...Click Submit The message Data updated successfully appears in the lower area of the page to let you know that your changes were successful The changes will take effect the next time you reset EasyLAN...

Page 43: ...n where n is from 0 to 255 192 0 0 192 Subnet Mask Enter the subnet mask n n n n where n is from 0 to 255 0 0 0 0 Gateway Enter the IP address for the gateway or router n n n n where n is from 0 to 2...

Page 44: ...ettings Check the LPD Banner Enable check box to set EasyLAN Wireless to print the banner page in an LPD control file Check the LPD Retry Enable check box to set EasyLAN Wireless to wait for an LPD jo...

Page 45: ...dows Server 2003 and UNIX You cannot use ARP over routers that is you must make sure that the PC is on the same subnetwork as EasyLAN Wireless Using ARP in Windows 95 1 Start a DOS window 2 Type the f...

Page 46: ...192 168 3 191 to delete this ARP entry from the translation table Using ARP in UNIX Type the following command arp s host_name nn nn nn nn nn nn temp ping host_name where host_name is the local host n...

Page 47: ...12 Configuring Wireless Network Parameters with the Web Browser Interface 1 Log in to the EasyLAN Wireless web page For help see Logging In to the EasyLAN Wireless Web Browser Interface on page 25 2...

Page 48: ...EC Channel Enter an 802 11 channel number from 1 to 11 This parameter applies to Ad hoc mode only If you are using Infrastructure mode the access point determines the correct channel 1 to 11 11 Speed...

Page 49: ...Conversion Chart Hex1 ASCII2 Hex1 ASCII2 Hex1 ASCII2 Hex1 ASCII2 Hex1 ASCII2 Hex1 ASCII2 00 NUL 16 SYN 2C 42 B 58 X 6E n 01 SOH 17 ETB 2D 43 C 59 Y 6F o 02 STX 18 CAN 2E 44 D 5A Z 70 p 03 ETX 19 EM 2...

Page 50: ...4 Configure the security parameters For help see Network Security Parameters Defined on page 42 Follow these security guidelines To implement no security solution set Encryption Mode to Disabled and p...

Page 51: ...necessary To implement 802 1x authentication with LEAP you may set these parameters and proceed to Step 5 on page 41 Parameter Setting Encryption Mode Automatically set to Dynamic WEP Authentication T...

Page 52: ...t as appropriate Certificate Command Name 1 Set as appropriate Certificate Command Name 2 Set as appropriate Certificate Root Key Set as appropriate Certificate Root Key Exponent Set as appropriate Au...

Page 53: ...uses CCMP encryption WPA2 WPA uses CCMP for pair wise encryption but allows TKIP for group encryption 5 If the page contains the Network Card Update Password field enter the current update password T...

Page 54: ...alues are ignored unless the encryption mode is 64 or 128 bit WEP Hexadecimal value up to 10 digits for 64 bit WEP or up to 26 digits for 128 bit WEP Blank Authentication Type Select the type of secur...

Page 55: ...FFF778722 61EF6E50C8D6 E51DA66092991 AD8D65C2717 C3B533CE45F2 0843FE2C381A D3209842866E5 59628DA77891E 91193BA5305F4 334D2D38AA43 4168D8C6EC2A 5B29DF1F5EF7 C681B6D Certificate Root Key Exponent Enter...

Page 56: ...he EasyLAN Wireless if you are not using MobileLAN access points as your authenticators Note You may find it easier to use EasyLAN Network Setup configuration wizard or the web browser interface for t...

Page 57: ...root certificate you want to use click View and then select the Details tab 4 From the list of fields select Public key 5 Place the cursor in the bottom frame 6 Press Ctrl A to select all and then pr...

Page 58: ...ng EasyLAN Wireless to Your PC on page 9 12 On your PC open a HyperTerminal session You must use the serial communications settings shown in the next table Parameter Required Value Baud rate 115200 Da...

Page 59: ...ure the parallel port 1 Receive instructions from Intermec Technical Support that list exactly which settings need to change 2 Log in to the EasyLAN Wireless web page For help see Logging In to the Ea...

Page 60: ...ed capabilities port Checked Cleared Cleared Output Buffering Enables or disables setting aside a portion of memory for buffering output data Checked Cleared Cleared PJL Status enable Enables or disab...

Page 61: ...ort services To configure the port services 1 If you clicked on a service name on a network parameter page such as Configure NetWare go to Step 4 2 Log in to the EasyLAN Wireless web page For help see...

Page 62: ...Configuration has been modified The unit must be reset for new values to take effect The Reset Server page appears For help see the instructions for resetting the EasyLAN Wireless print server startin...

Page 63: ...name of the organizational tree for your NetWare network To configure EasyLAN Wireless for NetWare Directory Services select Queue Server and enter an NDS tree name and NDS context for EasyLAN Wireles...

Page 64: ...ent to the raw TCP port If you clear this check box EasyLAN Wireless rejects jobs if EasyLAN Wireless is currently busy with another job Checked Cleared Checked both To configure bindery file servers...

Page 65: ...you use the Novell 32 bit client on your Windows PC instead of the Microsoft NetWare client because it allows direct configuration of print queues without the need for a Novell utility like NWAdmin o...

Page 66: ...efined on page 55 7 If the page contains the Network Card Update Password field enter the current update password The default is intermec 8 Click Submit The message Data updated successfully appears T...

Page 67: ...ASCII characters Blank both Configuring Additional Queues If you want to configure additional queues you must use the Novell NWAdmin utility this program is usually found in the Public directory on th...

Page 68: ...een nodes on a network and to transmit information back and forth You can use the web browser interface to change the NetBIOS and NetBEUI parameters To configure for NetBIOS and NetBEUI 1 Log in to th...

Page 69: ...s the Network Card Update Password field enter the current update password The default is intermec 8 Click Submit The message Data updated successfully appears The changes will take effect the next ti...

Page 70: ...o use a DHCP server to set the primary and secondary WINS server IP addresses To use DHCP you must set the boot method in the Configure TCP IP page to either Auto or DHCP Set to Static to use the valu...

Page 71: ...s the Network Card Update Password field enter the current update password The default is intermec 7 Click Submit The message Data updated successfully appears The changes will take effect the next ti...

Page 72: ...and IBM AIX users should skip to the appropriate sections later in this chapter Note Do not use the Linux X Windows graphical user interface printer configuration utility since it does not work with...

Page 73: ...r PLabelPrinter filename 5 For AT T based UNIX systems such as SCO use the standard lp command lp dLabelPrinter filename Configuring for HP UX Note The configuration for HP Distributed Print Services...

Page 74: ...ring such as code128q 15 Press Enter New fields appear on the form 16 Set the Printer Spooler to any ASCII string such as code128s 17 Set the Logical Printer Name to any ASCII string such as code128lp...

Page 75: ...ger in the Admintool utility to add the EasyLAN Wireless IP address and name to the etc hosts file To use the Host Manager to add the EasyLAN Wireless IP address 1 Open Host Manager in the Admintool u...

Page 76: ...les use the service TEXT_P1 Note We recommend using the etc hosts file for the printer name rather than NIS or other name services Due to a bug in the Sun lpd implementation on Solaris 2 4 and earlier...

Page 77: ...e EasyLAN Wireless using Wavelink Avalanche and the web browser interface This chapter covers these topics Rebooting EasyLAN Wireless Restoring EasyLAN Wireless to factory default settings Printing a...

Page 78: ...tire printer To reboot EasyLAN Wireless using the web browser interface 1 Log in to the EasyLAN Wireless web page For help see Logging In to the EasyLAN Wireless Web Browser Interface on page 25 2 Cli...

Page 79: ...owser window Restoring EasyLAN Wireless to Factory Default Settings You can use the test switch or the web browser interface to restore the EasyLAN Wireless to the factory default settings The access...

Page 80: ...faults using the web browser interface 1 Log in to the EasyLAN Wireless web page For help see Logging In to the EasyLAN Wireless Web Browser Interface on page 25 2 Click Server Settings The Server Set...

Page 81: ...ee the instructions for resetting the EasyLAN Wireless print server starting with Step 4 on page 67 7 Click another command on the left to continue working or click Logout and close your web browser w...

Page 82: ...oad or update firmware You need to copy the firmware file to a remote TFTP server For help see Using the Web Browser Interface to Reload or Update Firmware on page 71 You can use console commands and...

Page 83: ...or Windows 98 on the PrinterCompanion CD that came with your printer To reload or update firmware using the web browser interface 1 Download the latest firmware to your TFTP server from the Intermec w...

Page 84: ...r about a minute click Logout The Printer Status page appears and the Firmware Version field displays the version of the firmware that you just downloaded Your EasyLAN Wireless is now ready to communi...

Page 85: ...hen EasyLAN Wireless is finished rebooting press Enter to get the Local prompt 11 Type sh ver and press Enter to verify that you installed the correct version of firmware 12 Type exit and press Enter...

Page 86: ...the update completed successfully If you see a message indicating that the connection timed out the update was not successful Make sure you have complied with the notes at the beginning of this proced...

Page 87: ...valanche Components Component Description Enabler Resides on all devices managed by the Avalanche system It communicates information about the device to the Avalanche Agent and manages software applic...

Page 88: ...ireless Model AW02 firmware upgrade from the Intermec web site at www intermec com Make sure you download the ava file which was created using the Avalanche package builder 2 Use Wavelink Avalanche to...

Page 89: ...t EasyLAN Wireless This chapter covers these topics Troubleshooting printing problems Troubleshooting console command problems Troubleshooting network communications problems Troubleshooting wireless...

Page 90: ...power to the printer Restore EasyLAN Wireless to factory default settings by holding the test switch for more than 10 seconds A large print job fails unexpectedly If a large print job fails unexpected...

Page 91: ...onfigured to AUTO or DHCP for obtaining an IP address it is possible the EasyLAN Wireless IP address can change every time EasyLAN Wireless boots Either configure your DHCP server to give EasyLAN Wire...

Page 92: ...to communicate with other non WEP clients then you also need to temporarily change the wireless mode of your PC to Ad hoc mode If your PC cannot be set to Ad hoc mode you need to temporarily disable s...

Page 93: ...server the TTLS LEAP common name on EasyLAN Wireless matches the server certificate common name or is set to null For help configuring the common name see Configuring Network Security with the Web Bro...

Page 94: ...Intermec Technical Support There are three ways to differentiate between the two models You can print a test label and examine the first line Model First Line on the Test Label AW01 EasyLAN Wireless...

Page 95: ...in a remote location you can use the web browser interface to differentiate between the two models Open your web browser enter the IP address for EasyLAN Wireless in the Address Internet Explorer or...

Page 96: ...Chapter 4 Troubleshooting EasyLAN Wireless 84 EasyLAN Wireless User s Manual...

Page 97: ...onsole commands allow you to view and set configuration parameters on the EasyLAN Wireless This appendix explains how to send the console commands and lists the commands This appendix covers these top...

Page 98: ...to the EasyLAN Wireless web page For help see Logging In to the EasyLAN Wireless Web Browser Interface on page 25 2 Click Admin The Web Admin Configuration page appears 3 Click Console The Console pag...

Page 99: ...Enter button or press Enter on your keyboard For descriptions of all the commands see Console Commands on page 90 For example you can type the command sh nw and click Enter to display a summary of net...

Page 100: ...username press Enter A username is not required 5 When prompted for a password type the console password and press Enter The default password is intermec For information about setting the console pas...

Page 101: ...ode You need to use the unpro command described on page 93 to get to the Local prompt If the Boot prompt appears the EasyLAN Wireless is in boot mode To exit boot mode in HyperTerminal you can type GO...

Page 102: ...the specified service string table entry Where string identifies the service string table entry exit Exits the EasyLAN Wireless console he Displays help for console commands Type he or help for a comp...

Page 103: ...Access Password command in the web browser interface as described on page 26 The default password is intermec in lowercase set poweron nn Sets the power on delay Where nn is the amount of time of the...

Page 104: ...cified replacement string number Where servicename is the name of the service you are modifying and replacenumber is the replacement string number The default is 0 set servi servicename na newname Cha...

Page 105: ...firmware version unpro Allows the system manager to temporarily access the set commands when the remote console is in protected mode Protected mode is enabled when you configure a console update passw...

Page 106: ...d or dis for disabled The default is enabled set ip fti status Enables or disables fast IP timeout Where status is en for enabled timeout is measured in seconds or dis for disabled timeout is measured...

Page 107: ...dis for disabled The default is disabled set ip ro n n n n Sets the default router address Where n is a number from 0 to 255 The default is 0 0 0 0 set ip su n n n n Sets the subnet mask Where n n n...

Page 108: ...syLAN Wireless does not roam to other access points Where macaddress is the MAC address of the access point you want to connect to set nw certcn name Sets the EAP common name of the certificate on the...

Page 109: ...r Sets the WLAN WEP key number to be used active WEP key Where number is a value from 1 to 4 The default value is 1 set nw keyval wepkey Sets the 10 digit for 64 bit encryption or 26 digit for 128 bit...

Page 110: ...aracters or exactly 64 hex characters which represent the 256 bit PSK value The default is Intermec sh nw Shows a summary of network parameters sh nw auth Shows the wireless authentication type sh nw...

Page 111: ...busy line from the printer If enabled this mode takes priority over Compatibility mode ACKH Where status is en for enabled or dis for disabled The default is disabled set port p1 inwt status Enables...

Page 112: ...erver is the NetWare file server set netw ad n Sets the advertising frequency of EasyLAN Wireless Where n is the advertising frequency in seconds The default is 60 seconds set netw status Enables or d...

Page 113: ...let you configure and display NetBIOS and NetBEUI parameters NetBIOS and NetBEUI Console Commands Command Description set netbeui status Enables or disables communication over the NetBEUI protocol Wh...

Page 114: ...SMTP Console Commands These commands let you configure and display SMTP parameters SMTP Console Commands Command Description set smtp ad n n n n Sets the SMTP server IP address Where n is a number fr...

Page 115: ...ed by the Wavelink Avalanche client management system Where status is en for enabled or dis for disabled The default is anabled set ava ip n n n n Sets the Avalanche agent IP address Where n is a numb...

Page 116: ...sables compatibility for JetAdmin Where status is en for enabled or dis for disabled The default is enabled set snmp setcomm1 string Sets the name of community 1 Where string is any string of alphanum...

Page 117: ...EasyLAN Wireless User s Manual 105 Index I...

Page 118: ...80 AUTO enabling 31 Avalanche components described 75 console commands list of 103 using to manage EasyLAN Wireless 75 B banner LPD 32 Beginning of Job field configuring See Control Strings Berkeley U...

Page 119: ...E EasyLAN Network Setup configuring EasyLAN Wireless 12 guidelines for using 12 EasyLAN Network Seup Introduction screen 12 EasyLAN Wireless configuring 9 for a NetWare network 53 for a UNIX network 6...

Page 120: ...ting 42 LEDs locating 6 understanding 7 13 Linux configuring for EasyLAN Wireless 60 Local prompt 28 78 86 89 91 Local prompt 78 86 91 logging in inactivity timer 26 to access web browser interface co...

Page 121: ...N Wireless 12 wireless adapter 24 PEAP security configuring 39 option 42 ping command 34 pin outs serial port cable 10 PJL Status Enable check box 48 poor signal strength 79 POP3 console commands list...

Page 122: ...ess 66 to factory default settings 67 Restore Defaults page 69 restoring factory default settings 67 retry LPD 32 ripconf command 60 root key See authentication certificate root key router See gateway...

Page 123: ...tocol setting 43 certificate common name setting 42 root key 43 root key exponent value setting 43 configuring 39 password setting 42 troubleshooting 80 user ID setting 42 turning on EasyLAN Wireless...

Page 124: ...39 PEAP configuring 39 retrieving settings 14 troubleshooting 79 TTLS configuring 39 wireless network parameters Access Point Density field 36 Channel field 36 configuring 35 to 46 console commands li...

Page 125: ......

Page 126: ...Corporate Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com EasyLAN Wireless User s Manual 074980 002 P N 074980 002...

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