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19

Removing ISM Software

You may remove the ISM software with the Windows NT Control Panel, or by using the
Intel LANDesk Server Manager CD-ROM.  Removing the software using the Control Panel
is easier and does not require a CD-ROM.

NOTE

A Dr. Watson error may occur when removing ISM software on servers running the German
or Japanese version of the Windows NT operating system.  If you see this error, remove the
files and directories as directed in either of the removal procedures given below.

To remove the ISM software from the Control Panel:

1.  Make sure you are logged onto the server using an account with Administrator

privileges.

2.  From the Start menu, go to Settings/Control Panel/Add-Remove Programs.

3.  Click Install/Uninstall (tab), and select Server Monitor from the list of installed

software.

4.  Click Add/Remove, and confirm that you want to remove the software.

5.  Restart the computer.

6. Remove 

the 

drive\Windows NT directory\

SYSTEM

32

\

INTEL

\

SERVER MANAGER

 directory.

7.  Do one of the following:

− 

Delete the drive\Windows NT directory\

SYSTEM

32

\

CBA

 directory, if it is empty.

− 

If InterSite DMI is installed, skip to step 8.

− 

Delete the drive\Windows NT directory\

SYSTEM

32

\

DMI

 directory (if present).

8.  Restart the computer.

NOTE

Since the Service Provider is shared between InterSite DMI and the LANDesk Server
Manager, you should verify that the WIN32SL service has not been deleted.  You can verify
this by selecting Start/Settings/Control Panel/Services, and finding WIN32SL in the Service
list.  If it is not in the list and InterSite DMI is on the system, then you must reinstall InterSite
DMI.

CAUTION

If you remove ISM, you also remove the WIN32SL service used by InterSite DMI without any
prompts.  To ensure that you have a functioning DMI Service Provider, reinstall InterSite DMI.

Summary of Contents for InterSite

Page 1: ...InterSite Server Monitor 3 0 Quick Start Guide June 1998 DSA086500 ...

Page 2: ...ties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract Nothing stated in or implied by this document or its contents shall be considered or deemed a modification or amendment of such warranties Trademarks Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems InterServe is ...

Page 3: ...ts 5 Collect Materials and Tools 6 Installing the PC Card Modem 6 Installing and Configuring the Windows NT SNMP Service 7 3 Installing Configuring and Removing InterSite Server Monitor ISM 9 Installing ISM Software 9 Configuring the Emergency Management Card EMC 11 Using Server Manager Console for Configuration 12 Updating the EMC Software and EMC BIOS 13 Configuring Servers in the Windows NT Gro...

Page 4: ...a Server s Status 26 Understanding the Tools Group 27 Emergency Mgmt Card Connection 28 DMI 28 NT Performance Monitor 29 Data Groups 30 Connecting to a Server s EMC 30 Configuring Temperature Sensors 31 Configuring Voltage Sensors 31 Index 33 ...

Page 5: ...red server setup and the communication between a monitoring console and a server The chapter also explains how to use this document and to find additional documentation to install configure and use the EMC and LANDesk Server Manager u Chapter 2 Preparing for Installation describes the hardware and software requirements for installing ISM on a monitoring console or a server the materials and tools ...

Page 6: ...nted and online Microsoft documentation delivered with the system Hardware Information For more information about the Emergency Management Card EMC refer to the Intel LANDesk Server Manager v3 0 Installation Guide This guide is produced by Intel and is delivered online in Adobe Portable Document Format PDF The LDSM30_INSTALL PDF file is on the Intel LANDesk Server Manager CD ROM A printed copy of ...

Page 7: ... 0 Administrator s Guide LDSM30_ADMIN PDF This guide covers administrative tasks and configuration of LANDesk Server Manager 3 0 The file is available in the ELECDOCS directory on the Intel LANDesk Server Manager CD ROM A printed copy of the document should be included with the Intel CD ROM u Intel LANDesk Server Manager Online Help The LANDesk Server Manager Online Help provides instructions for ...

Page 8: ...lable on the World Wide Web see the Support pages at http www intergraph com ics Intergraph Computer Systems provides complimentary software support for 30 or 90 days following shipment of a hardware or software product This includes World Wide Web access Intergraph Bulletin Board Service access FAXLink service and telephone Help Desk support At the end of the complimentary support period you can ...

Page 9: ...t documents up to five per call Telephone To get customer support by telephone u In the United States call 1 800 633 7248 between the hours of 7 00 a m and 7 00 p m Central Time Monday through Friday except holidays u Outside the United States contact your local Intergraph Computer Systems subsidiary or distributor Have the following information available when you call u Your service number which ...

Page 10: ...support options u Visit the Support pages on the World Wide Web at http www intergraph com ics u For hardware support questions in the United States call 1 800 763 0242 u For software support questions in the United States call 1 800 345 4856 u Outside the United States contact your local Intergraph Computer Systems subsidiary or distributor ...

Page 11: ...Remotely control server over the network or a phone line u Receive alerts when server problems occur Monitoring Console Setup The monitoring console allows a system administrator to monitor a Windows NT based InterServe system in which the EMC and its associated PC Card modem are installed The monitoring console may be another server with an installed EMC card or a computer with only the Server Ma...

Page 12: ...in band communication or out of band communication The server and monitoring console have in band communication when they make connections through the network The server and monitoring console have out of band communication when they make connections by modem and telephone lines If the Windows NT operating system is operational on the InterServe system the server and the monitoring console can hav...

Page 13: ...ng and Removing InterSite Server Monitor ISM to install the ISM software To learn how to run and start to use Server Manager Console go to Chapter 4 Using Server Manager Console This Quick Start Guide provides the basic information you need to set up the EMC for use and to install and start using the ISM software For more information about the ISM product refer to the following files on the Interg...

Page 14: ...in the LANDesk guides or online Help The SMREADME DOC file is installed to the C windows_directory SYSTEM32 INTEL SERVER MANAGER UNINSTALL INSTALL directory The text version SMREADME TXT of the file is located in the same directory Adobe Acrobat Reader is required to view Portable Document Format PDF files A copy of Acrobat Reader is included on the Intel LANDesk Server Manager CD ROM To install A...

Page 15: ...imum of RAM if running Windows 95 48 MB recommended u 48 MB minimum of RAM if running Windows NT 4 0 64 MB recommended u 19 MB of available disk space u Installed network adapter installed network adapter software and an active connection to the network u TCP IP network software installed u Networking Computer Browser Service running u Mouse with at least two buttons The server you want to monitor...

Page 16: ...wrap in the shipping boxes The modem and modem adapter cable are shipped in one box the EMI snap on suppressor and tie wraps are delivered in the InterServe system s accessories box 3 Record the serial number of the PC Card modem before you install it You may need this serial number should your PC Card modem require service 4 Attach the black EMI snap on suppressor to the modem adapter cable adjac...

Page 17: ...ndows NT SNMP Service NOTE If your computer is running the Windows 95 operating system skip this section Before installing ISM software on a computer running Windows NT 4 0 you must install and configure the Windows NT Simple Network Management Protocol SNMP Service If the SNMP Service is already installed and configured you may skip this section NOTE If your system is running Windows NT 4 0 Servi...

Page 18: ...to the Trap Destinations address list 13 If you will be installing ISM software on more than one monitoring console repeat Step 12 for each monitoring console 14 Click OK to close Microsoft SNMP Properties dialog then click OK to close the Network dialog 15 Click No when prompted to restart the system You will restart the system after you install ISM software NOTE You can change the SNMP configura...

Page 19: ...collectively called the ISM software Use the Intel LANDesk Server Manager CD ROM to install the ISM software During the installation you will be asked to select which parts of the ISM software you want to install the Server Manager Console the Server Manager Agents and the EMC Driver You may choose to install some or all of the software The following list explains each part of the software Softwar...

Page 20: ...ogged onto the computer using an account with Administrator privileges 2 Have the Intel registration key handy The Intel registration key is found on the Registration and Serial Number card in the Intel software package You will be asked for the registration key during installation and the installation will not complete until you have entered it 3 Insert the Intel LANDesk Server Manager CD ROM int...

Page 21: ...ted above Copy the HOBBPOST TXT and the HOBBSRV HDW files on the Intergraph SRVMON30 Supplemental diskette to the windows_directory SYSTEM32 DRIVERS directory on the server 9 If you are installing ISM on a server with an EMC card follow the instructions in Configuring the Emergency Management Card EMC next If you are installing ISM on a monitoring console restart the computer and skip to Using Ser...

Page 22: ...ormation about the Server Manager Console see Chapter 4 Using Server Manager Console and the Intel LANDesk Server Manager v3 0 Administrator s Guide From the Start menu go to Programs InterSite Server Manager Console to start the Server Manager Console The Server Manager 3 0 window also called the Server Manager Console displays The following figure shows an example of the Server Manager Console T...

Page 23: ...u may perform or configure for each group you select in the Tree pane Click the Tasks tab in the List pane to display the Tasks list Presentation This pane displays information about items you select in the Properties list in the List pane It also displays configuration dialogs for items you select from the Task list in the List pane Each pane has vertical or horizontal scroll bars if needed The s...

Page 24: ...on group is selected 2 Click the Tasks tab in the List pane and select Update Software from the displayed list 3 Follow the prompts in the Presentation pane Configuring Servers in the Windows NT Group When you expand the Intel Management Directory Local Network Windows NT group in the Tree pane you will see a list of servers on the local network that have the LANDesk Server Manager software instal...

Page 25: ...o receive out of band communication To configure the PC Card modem to receive incoming calls 1 In the Tree pane of the Server Manager Console select the name of the server from the Windows NT group 2 If you are not using an account with Administrator privileges you are prompted for a username and password The default username is root and the default password is calvin 3 From the list of items disp...

Page 26: ...p then the Emergency Mgmt Card Connection group 3 Select Pager Call List Be careful not to select the Console Call List 4 Click the Tasks tab in the List pane and select Add Pager from the displayed list The prompts to enter pager information display in the Presentation pane 5 Click Add New Pager Settings and click Next 6 Select the Paging Order Number from the list box then click Next The Paging ...

Page 27: ...e Pager Call List is not tried If you intend to have the Server Monitor Console use the pager for a power failure or a critical shutdown alert then you should not configure the Console Call List Configuring the EMC ID Since some paging services interpret an ID code of 0 as an access code you must ensure the EMC ID is non zero To configure the EMC ID to have a non zero value 1 In the Tree pane of t...

Page 28: ...up then the name of the server then the Tools group then the Emergency Mgmt Card Connection group and then the Users group The current EMC user accounts display under the Users group By default root and alert appear in the list 2 Click Tasks in the List pane and select Add EMC User from the displayed list 3 Follow the prompts in the Presentation pane Note the following when you configure the EMC u...

Page 29: ...led software 4 Click Add Remove and confirm that you want to remove the software 5 Restart the computer 6 Remove the drive Windows NT directory SYSTEM32 INTEL SERVER MANAGER directory 7 Do one of the following Delete the drive Windows NT directory SYSTEM32 CBA directory if it is empty If InterSite DMI is installed skip to step 8 Delete the drive Windows NT directory SYSTEM32 DMI directory if prese...

Page 30: ... not been deleted You can verify this by selecting Start Settings Control Panel Services and finding WIN32SL in the Service list If it is not in the list and InterSite DMI is on the system then you must reinstall InterSite DMI CAUTION If you remove ISM you also remove the WIN32SL service used by InterSite DMI without any prompts To ensure that you have a functioning DMI Service Provider reinstall ...

Page 31: ...tly 1 From the Start menu go to Settings Control Panel Services 2 From the Service list select Intel Server Monitor Service and then click Stop 3 Reinstall the ISM software but select only the Console component when prompted to select the ISM components to install ...

Page 32: ...22 ...

Page 33: ...u can perform see the Intel LANDesk Server Manager v3 0 Administrator s Guide and the online Server Manager Help Understanding the Server Manager Console Interface From the Start menu go to Programs InterSite Server Manager Console to start the Server Monitor Console The Server Manager 3 0 window also called the Server Manager Console displays The following figure shows an example of the Server Ma...

Page 34: ...you may perform or configure for each group you select in the Tree pane Click the Tasks tab in the List pane to display the Tasks list Presentation This pane displays information about items you select in the Properties list in the List pane It also displays configuration dialogs for items you select from the Task list in the List pane Helpful Hints u Each pane has vertical or horizontal scroll ba...

Page 35: ...ork that have EMC cards This chapter will focus on some of the items in the Local Network group SNMP Transport Views the received SNMP traps and a description for each trap See the Intel documentation for more information about this group Logging On to a Server When you start Server Manager Console and expand the Windows NT group in the Tree pane Server Manager checks the local network for servers...

Page 36: ...ning but had at least one warning event recorded Server with an exclamation point in a red circle Server Monitor Console contacted the server The server is up but had at least one critical event recorded Server with a question mark in a blue circle Server Monitor Console contacted the server The server is running but Server Manager Console could not determine the health of the server If you see th...

Page 37: ... a server four groups display under the server name Alert Log Health History Log and Tools The following figure shows the groups that display for a server named cherrypie This chapter focuses on items in the Tools group For information on using the Alert Log Health and History Log groups see the Intel LANDesk Server Manager v3 0 Administrator s Guide When you expand the Tools group four groups dis...

Page 38: ...t Interface DMI displays and shows instrumentation data for desktop servers DMI is an open standard from the Desktop Management Task Force DMI provides a platform independent and protocol independent interface to component instrumentation for desktop servers NOTE The DMI Service Provider the WIN32SL service is delivered with InterSite DMI and ISM InterSite DMI is installed on the server by Intergr...

Page 39: ...t displays in the List pane To see the property type a description of the performance value and an real time graph if applicable select the performance value in the Tree pane click the Properties tab in List pane and select one of the items in the displayed list For more information on the statistics and values monitored by NT Performance Monitor see Windows NT Performance Monitor Help or the onli...

Page 40: ... Onto a Server earlier in this chapter 2 Under the server name select the Tools group and then select the Emergency Mgmt Card Connection group 3 If you are prompted key in a user name and password The default user name is root and the default password is calvin 4 In the List pane of the Server Manager Console click EMC Information to see the current EMC configuration information displaying in the ...

Page 41: ...select Configure EMC Temperature Thresholds from the displayed tasks list 6 In the Presentation pane follow the prompts to configure temperature thresholds 7 Click Apply Configuring Voltage Sensors If you want to be notified of critical changes in voltages in a server you can configure a voltage sensor threshold and configure Server Manager to notify you if the threshold is exceeded For informatio...

Page 42: ...5 Click the Tasks tab in the List pane and select Configure EMC Voltage Thresholds from the displayed tasks list 6 In the Presentation pane follow the prompts to configure voltage thresholds 7 Click Apply ...

Page 43: ... viii additional support options x FAXLink ix hardware services viii Intergraph Bulletin Board Service IBBS viii software services viii telephone support ix World Wide Web WWW site viii D Data Groups group understanding 30 Desktop Management Interface See DMI determining a server s status 26 if an EMC update is necessary 13 displaying information about a server 26 DMI group understanding 28 docume...

Page 44: ...BBPOST TXT file 11 IS80_HOBBSRV HDW file 11 ISM communications 2 configuring 9 EMC ID 17 EMC on the server 11 EMC user accounts 18 pager settings 16 PC Card modem 15 servers in the Windows NT group 14 temperature sensors 31 voltage sensors 31 connecting to a server s EMC 30 console and server communications 2 determining the status of servers 26 displaying information about servers 26 getting star...

Page 45: ...installation 6 monitored server setup 2 monitoring console definition 1 requirements 5 setup 1 N NT Performance Monitor understanding 29 O operating system information vi overview communications 2 ISM 1 monitored server setup 2 monitoring console setup 1 P pager settings configuring 16 panes 13 24 List 13 24 Presentation 13 24 Tree 13 24 PC Card modem configuring 15 installing on the EMC 6 prepari...

Page 46: ...nager Agents 9 Server Manager Console 9 software support services viii T telephone support ix temperature sensors configuring 31 Tools group understanding 27 tools required for installation 6 types of user accounts 18 U understanding Data Groups group 30 DMI group 28 Emergency Mgmt Card Connection group 28 Intel Management Directory group 25 NT Performance Monitor 29 Server Manager Console interfa...

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