11
5
Troubleshooting the Installation
This section provides information to troubleshoot the installation of the Altek hardware.
Troubleshoot in Windows NT
If the two-handed controller is not tracking in Windows NT, try the following.
u
Verify cable connections.
u
Turn the power to the interface PEM off, and then on.
u
Disconnect and re-connect power to the Altek controller.
u
Select “Reset” from the command strip at the upper left hand corner of the tablet.
u
Reset memory to the default settings, as follows:
−
Load the Altek Auxiliary menu by placing the auxiliary menu on the active area of the
digitizer.
−
With any cursor button, select “Setup Menu” from the command strip.
−
First, digitize the lower left corner and then the lower right corner of the Auxiliary menu
using any cursor button.
−
Select “Reset 1”, “Reset 2”, “Reset 3”, and “Reset 4” from the memory section of the
Auxiliary menu. Select “Reset” from the command strip.
u
If the two-handed controller still does not track in Windows NT, try reinstalling the Altek driver.
Troubleshoot in MS-DOS
The diagnostic software product must be version 4.20 or later. Keyboard commands are case
sensitive. You can press the F1 function key at any time to obtain help on using the commands.
Refer to the AC32 Digitizer Controller User’s Manual and Technical Reference for detailed
explanation of the available functions.
To run the Altek diagnostic:
1. Ensure the boot sequence in the system BIOS is A, C. Refer to the hardware documentation
delivered with the TDZ workstation base for instructions to change the boot sequence.
2. Insert an MS-DOS boot diskette into the floppy disk drive.
3. Restart the system. When prompted for the date and time, press
RETURN
to accept the default
values.
4. Insert the diskette containing the Altek software utility programs into the floppy disk drive.
5. At the command prompt, key in cd terminal.
6. At the command prompt, key in terminal. Ignore the data stream that displays continuously.
This is normal.
Summary of Contents for ImageStation ZII and use
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