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2. Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror
sites listed on World Wide Web; see the software support pages at
http://www.intergraph.com.
3. At the login prompt, key in your user ID. If you have not connected before, key in new
to create a user ID.
4. Follow the menus to find what you need. The IBBS provides clear choices and online
help.
If you have trouble connecting to or using the IBBS, call the Customer Response Center at 1-
800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at 1-
256-730-1413.
FAXLink
To use the FAXLink:
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Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
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Call 1-256-730-9000 to get documents (up to five per call).
Telephone
To get customer support by telephone:
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In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00
p.m. Central Time, Monday through Friday (except holidays).
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Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
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Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
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Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
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The product’s name or model number.
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The product’s serial number. Software product serial numbers are included in the
product packaging. Hardware product serial numbers are on a sticker affixed to the
hardware product.
