load.UP manual, page 8
©
InterCard GmbH Kartensysteme
To perform the update, simple open your web
browser and go to Utilities -> Update and then
drag and drop the update.bin file into the
update box and click upload. The terminal will
reboot during the process and you will lose
your web connection. When complete the
terminal should come back up and you can re-
establish the connection. It’s important to note
that you cannot go backwards in your update
packages. So for example, if you install 2.995
you cannot go back and later install 2.994. I f
it’s necessary to go back you will need to do
that manually with a program such as WinSCP
INSTALLATION AND SETUP
The load.UP does not function independently — it
requires server-installed software to function.
Furthermore, the load.UP works with a number of
server applications so it’s important you have the
correct firmware for your server application and the
corresponding manual. Please contact your software
provider before investigating hardware issues. For
load.UP support, see
How to contact InterCard
.
Though different builds of load.UP do vary, they all
have a common IP menu which must be set before
you can connect to the server application. Some
load.UPs get most of their operating parameters
from the server while others require some local
setup. Whatever firmware you have, once your IP
parameters are set correctly and your server
application is running, the load.UP should come on
line and the sign in screen should appear. If this
does not happened follow the trouble shooting
section below. See the parameters menu below for
information on how to access the IP menu.
Installation Trouble Shooting
1. Check the unit is plugged into to 110V or 220V
and is powered up.
2. Verify that you have a network link by checking
the green link LED located a couple of mm from
where the network cable plugs into the board.
You can plug into either network port but port 1
is the primary.
3. Verify that the yellow LED located where you
plug the network cable into the board is
flashing signaling there is activity on that drop.
4. Can you ping the load.UP from the server?
a) Yes – check the server software
configuration
b) No
Is the network configured to pass UDP
packets, destination port 2613? TCP
ports 1234 and 1235 must also be open.
Will another unit work in that same
location?
Will the unit work in another location
closer to the server?
Run the IC Network Utility on a laptop
and point the load.UP’s server IP
parameter to the laptop as though it’s
the server.
It is possible that the upstream switch
has blocked access to the load.UP
because of your local security settings.
The bridge mode operation that some
switches, primarily Cisco, deny access to
is, “the spanning tree protocol”. If this is
the case you will need to reconfigure
your upstream switches to recognize the
load.UP as a switch.
5. Do the bill and coin acceptors enable when an
account is correctly verified with the server?
No) Verify the MDB harness is plugged into the
module located on the side of the bill acceptor.
6. Does your card verify with the server?
No) if you are using an RF ID card it’s possible
the card number is not formatted correctly
coming from the card reader itself. You can
view the card data in the Card Reader menu
located inside the Parameter’s menu. Verify
the data you are seeing is what the database
is expecting.
Note:
you cannot read card
numbers via the web interface.
7. When the transaction is complete, does the
load.UP correctly print a receipt?
No) Receipt printing is enabled in the server
application.
