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Interactive Technologies Commander 2000 Owner'S Manual Download Page 45

45

S E C T I O N   6 –

TROUBLESHOOTING YOUR SYSTEM

Table 10 provides basic troubleshooting information.

Table 10

. Troubleshooting Your System

Problem

Solution

Access Code

Cannot remember access code.

Contact your security consultant.

Arming/Disarming

System won’t arm.

• If arming to level 2, make sure all monitored perimeter 

doors and windows are closed.

• If arming to level 3, make sure all perimeter and inte-

rior sensors are closed.

• Press 

STATUS 

for a voice message of the problem.

• If system still won’t arm, contact your security consult-

ant.

Batteries

Panel announces, 

System 

battery failure.

Panel announces, 

Sensor 

[sensor #] low battery

.

Replace panel backup batteries as described in “Replac-
ing Panel Backup Batteries” on page 41.

See “Replacing Smoke Sensor Batteries” on page 44 for 
the procedure to replace your own smoke sensor batter-
ies, or contact your security consultant to have your other 
sensor batteries replaced.

Bypass

Panel announces, 

Invalid, try 

again 

when you attempt to 

bypass a sensor.

You are trying to bypass a 24-hour sensor that cannot be 
bypassed or a sensor that is not active in the current secu-
rity level. You don’t need to bypass this sensor.

System cancels sensor bypass 
when you try to arm to level 2 or 
3.

Arm to the desired level before you try bypassing a sen-
sor.

False Alarm

Alarm is being sent.

Enter 

ACCESS CODE + 1 

to cancel the alarm. This com-

mand bypasses the alarm if done within 8 to 20 seconds.

Technical Manuals Online! - http://www.tech-man.com

Summary of Contents for Commander 2000

Page 1: ...Interactive Technologies Inc 2266 North 2nd Street North St Paul MN 55109 Security System Owner s Manual Technical Manuals Online http www tech man com ...

Page 2: ...ever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be deter mined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation b...

Page 3: ...Voice Messages 14 SECTION 3 BASIC SYSTEM OPERATIONS 15 Using Access Codes 15 Primary Access Code 15 Temporary Access Code 16 Secondary Access Codes 16 Entering and Exiting Premises 17 Entering the Premises 17 Exiting the Premises 17 Arming and Disarming Your System 18 Turning System Off 18 Turning System On STAY and AWAY 20 Activating Emergency Alarms 22 Police Fire and Auxiliary Medical Alarms 23...

Page 4: ...es 32 Using the Keychain Touchpad 32 Checking the System Status STATUS 35 Checking for Alarms 36 Adjusting Panel Speaker Volume 37 SECTION 5 MAINTAINING YOUR SYSTEM 39 Required System Tests 39 Replacing Panel Backup Batteries 41 Replacing Smoke Sensor Batteries 44 Replacing Other Sensor Batteries 44 SECTION 6 TROUBLESHOOTING YOUR SYSTEM 45 SECTION 7 PLANNING FOR EMERGENCIES 49 Floor Plan 51 APPEND...

Page 5: ... Testing The system receives a signal from each sensor every 64 minutes This signal tracks sensor communication User Friendly Arming The system tracks the status of each sensor and sounds protest beeps if sensors are open or have a trouble condition when you attempt to arm If you ignore these protest beeps the panel automatically bypasses the protesting sensor s and arms the system to the desired ...

Page 6: ...I P A R T N O 6 0 6 6 8 4 3 N O T I N V E S T I G A T E D B Y U L S H O C K S E N S O R I T I P A R T N O 6 0 7 0 6 4 3 8 3 3 3 G 4 9 B D S F 1 2 3 6 9 8 5 4 7 S T 0 B Y O F F S T A Y A W A Y N O D E L A Y C H I M E S T A T U S B Y P A S S C O M M A N D H i T E C H H A N D H E L D T O U C H P A D I T I P A R T N O 6 0 6 8 7 4 3 4 B U T T O N K E Y C H A I N T O U C H P A D I T I P A R T N O 6 0 6 ...

Page 7: ... O U S E L a m p M o d u l e 1 3 5 9 1 3 7 1 1 1 5 A C E I M G K O U N I T H O U S E X 1 0 L A M P M O D U L E I T I P A R T N O 1 3 2 0 4 E X T E R I O R S I R E N I T I P A R T N O 1 3 0 4 6 C E N T R A L S T A T I O N T H E S E C O M P O N E N T S R E S P O N D T O C O M M A N D S F R O M T H E P A N E L T E L E P H O N E L I N E S L I M L I N E H A R D W I R E I N T E R I O R S I R E N A N D P...

Page 8: ...our monitoring service over the phone line Figure 2 Panel Lights Buttons and Speaker Wireless Sensors Wireless sensors are your security system s detection devices They perform two functions Notifies the panel if a change in the normal state of a sensor occurs For example if the system is armed and you open a protected door the sensor reports to the panel and an intrusion siren sounds P O W E R R ...

Page 9: ...reless Touchpads Wireless touchpads let you operate the system inside or outside the premises A wireless touchpad s range will vary depending on the conditions of the premises and the location of the panel relative to the wireless touchpad NOTE The Energy Saver option shown on button 5 of the Hand held and Wall Mount Wireless Touchpads is not available with the Commander 2000 Sirens Sirens create ...

Page 10: ...10 Technical Manuals Online http www tech man com ...

Page 11: ...r sensors are ready to arm but interior sensors are open and system can only arm to level 2 STAY System is armed to level 2 ____ System is armed to level 2 with sensors bypassed AWAY System is armed to level 3 ____ System is armed to level 3 with sensors bypassed NO DELAY Delay is off Delay is on ____ TROUBLE ____ System operating normally System is not operating prop erly Press STATUS for a voice...

Page 12: ...cedence over auxiliary medical alarms which in turn take precedence over police alarms Table 2 Siren Alarm Sounds Siren Type Description of Siren Sounds Fire Alarm Steady tone Police Alarm Slow ON OFF ON OFF Auxiliary Medical Alarm Fast ON OFF ON OFF Interior sirens only Technical Manuals Online http www tech man com ...

Page 13: ...d Protest 2 beep continuous sequence 1 long 1 short 1 System disarmed after an alarm from a wireless touchpad including Keychain Touchpad 2 Attempt to arm to level 2 while the READY light is OFF indicating an exterior sensor is open 3 Attempt to arm to level 3 while the READY light is OFF indicating an exterior sensor is open or blinking indicat ing an interior sensor is open Trouble 6 beep sequen...

Page 14: ...e Messages The panel speaker announces voice messages of system and sensor information These messages are described as they are encountered throughout this manual Technical Manuals Online http www tech man com ...

Page 15: ...ss code The default primary access code is 1234 You should change your primary access code from the default to a number that you can remember To change your primary access code 1 Enter primary ACCESS CODE STATUS 8 The panel beeps once 2 Enter the new primary ACCESS CODE After five seconds the panel announces new primary access code OK indicating that the primary access code was changed NOTE Becaus...

Page 16: ...e 2 Enter the primary ACCESS CODE After five seconds the panel announces primary access code OK indi cating that the temporary access code was deleted NOTE If your temporary access code is disabled then changing your primary access code will automatically make your old primary access code the new temporary access code If you want the temporary access code to remain disabled you must disable it aga...

Page 17: ...extended delay door then enter the standard delay door and disarm the system within the standard entry delay time or within the time remaining for the extended delay whichever is less Example The extended delay is set to 4 minutes and the standard entry delay is set to 32 seconds If you enter the extended delay door and then open the standard delay door after 3 minutes and 50 seconds you have 10 s...

Page 18: ...r sirens sound entry delay beeps for the entire delay or until you disarm the panel You must disarm the system before the delay time expires or an alarm occurs CAUTION Exit the premises immediately if the entry delay beeps sound at a more rapid pace This indicates an alarm has occurred Call for emergency help from a neighbor s phone 2 Enter ACCESS CODE 1 The AWAY or STAY light turns off and the pa...

Page 19: ...arm buttons CAUTION If you disarm the system before entering the premises do not enter the premises if you hear a two beep continuous sequence 1 long 1 short This indicates an alarm has occurred Call for emergency help from a neighbor s phone For more information on this feature contact your security consultant 3 Press the STATUS button to learn if there are any system problems To disarm the syste...

Page 20: ... bypassed Turning System On STAY and AWAY Arming the system means you are turning on intrusion detection Depending on the level you arm to an alarm occurs if a perimeter or interior sensor is activated Use level 2 STAY when you want to stay in the premises with perimeter sensors armed Using level 2 you can also leave the premises through any delay door during the delay time Level 2 arms all perime...

Page 21: ...the panel announces Alarm system is ON level 2 or 3 4 Exit the premises within the delay time if you are leaving When the delay time expires the panel and interior sirens sound arming level beeps again If you are still in the premises and want to leave disarm and rearm the system or you may cause an accidental alarm To arm the system from a Keychain Touchpad 1 Close all perimeter doors and windows...

Page 22: ...Magic Key into the panel key slot see Figure 3 NOTE The Magic Key rearms the system to its previous arming level level 2 or 3 See Using and Programming the Magic Key on page 31 for more information 4 Hold the Magic Key steady in the slot until the panel and interior sirens sound arming level beeps and the panel announces Alarm system is ON level 2 or 3 5 Exit the premises within the delay time if ...

Page 23: ...rm to your monitoring service The AUXILIARY button can be used to request either auxiliary or medical service if the monitoring service knows in advance what service to contact in case of an alarm Table 4 A comparison of the alarm types Where you can activate the alarm What the alarm activates Alarm type From the panel From a Handheld Touchpad From a Keychain Touchpad Interior sirens Exterior sire...

Page 24: ...rior and exterior sirens and the panel sound the appropriate alarm Exte rior sirens do not sound for auxiliary medical alarms NOTE The Handheld Touchpad only has a POLICE emergency button To activate an alarm from a Keychain Touchpad Simultaneously press the Arm and Disarm buttons until the light blinks to acti vate an alarm type set by your security consultant The interior and exterior sirens and...

Page 25: ...oring service for your system you cannot use the silent duress alarm feature The first two digits of your duress code are the same as the first two digits of your primary access code The last two digits can only be changed by your security consultant or monitoring service To activate a silent duress alarm Enter DURESS CODE 1 2 OR 3 The panel and interior sirens sound the appropriate number of armi...

Page 26: ...26 Technical Manuals Online http www tech man com ...

Page 27: ... door an instant alarm occurs You can also use No Delay if you are outside the premises have a touchpad and are leaving To arm the system with no alarm delay time 1 Close all perimeter doors and windows 2 Check to see that the READY light is on or blinking at the panel 3 Enter ACCESS CODE 2 OR 3 4 or Press COMMAND 2 OR 3 4 if your system is set up for this capability The red STAY or AWAY light on ...

Page 28: ...active except smoke heat and fire pull sensors Bypassed sensors remain bypassed until you change security levels You can bypass sensors indirectly or directly Indirect bypassing lets you bypass open sen sors when the system will not arm Direct Bypass lets you bypass sensors when the system is armed and operating normally To bypass sensors indirectly 1 Arm the system If the panel announces Sensor s...

Page 29: ...an bypass 24 hour police and auxiliary medical sensors including sensors in level 1 see Table 5 for sensor numbers To remove all sensor bypasses Change the security level To remove a single sensor bypass 1 Enter primary ACCESS CODE BYPASS SENSOR The panel announces Sensor sensor ON If the panel announces Invalid try again check that the sensor is closed then repeat step 1 2 Repeat step 1 to remove...

Page 30: ...remain on for 5 minutes NOTE If the system is disarmed during any of the above scenar ios lights controlled by X 10 Lamp Modules turn on steady and remain on for an additional 5 minutes User Light Control Lights controlled by an X 10 Lamp Module can be turned on or off with the sys tem in any security level To turn controlled lights on or off from the Panel or a Handheld Touchpad Enter ACCESS CODE...

Page 31: ...pro grammed for temporary access only works for a limited number of days 00 99 You can reprogram a temporary access Key at any time to increase or decrease the number of days or change it to a primary access Key Figure 4 Inserting the Magic Key into the Slot To program the Magic Key for primary access 1 Enter primary ACCESS CODE STATUS 8 new primary ACCESS CODE The panel announces new primary acce...

Page 32: ...anging your temporary access code see Figure 4 4 Hold the Key in the slot until the panel announces Memory OK NOTE You must reprogram the Magic Key if you change the temporary access code Magic Key Voice Messages Table 6 describes voice messages you may hear when programming or using a Magic Key Using the Keychain Touchpad This section summarizes all the functions of the Keychain Touchpad You can ...

Page 33: ...nning of the exit delay NOTE Depending on programming a Keychain Touchpad may arm your system to the next higher arming level or directly to level 3 NO DELAY 4 Exit the premises within the delay time if you are leaving When the delay time expires the panel and interior sirens sound two or three more beeps If you are still on the premises and want to leave disarm and rearm the system to prevent an ...

Page 34: ... continuous sequence 1 long 1 short This indicates an alarm has occurred Call for emergency help from a neighbor s phone For more information on this feature contact your security consultant 3 Press the STATUS button to learn if there are any system problems To bypass sensors indirectly from a Keychain Touchpad 1 Press the Arm button If the panel announces Sensor sensor open and sounds a two beep ...

Page 35: ... low batteries Sensors that are bypassed Condition of AC power Condition of backup batteries Sensor alarms that occurred during the arming period Sensors experiencing communication failure To check system status Press STATUS The panel and interior sirens sound the appropriate number of arming level beeps for the current security level and the panel announces the status of the system NOTE If a sens...

Page 36: ...empty Table 7 Status Voice Messages and Their Meanings Voice Message Meaning Alarm system is OFF system battery is OK AC power is OK All sensors are closed no system problems exist and system is in level 1 Alarm system is OFF sensor sensor open A perimeter sensor is open Close or bypass sen sor to arm system Alarm system is OFF sensor sensor low battery A sensor has a low battery Contact your secu...

Page 37: ...m messages are always at full volume To adjust panel speaker volume Press COMMAND and hold until the desired volume is heard The panel announces Hello hello hello with a steadily decreasing volume then returns to full volume and starts decreasing volume again Technical Manuals Online http www tech man com ...

Page 38: ...38 Technical Manuals Online http www tech man com ...

Page 39: ... shown in Table 8 NOTE If a sensor is open the system announces only the open sensor number The status of the backup battery and AC power are announced only if there is a problem To perform a phone test NOTE Performing a phone test is only necessary if your security system is monitored by a monitoring service Table 8 Voice Status Messages Main Message Status Level Alarm System is OFF ON Level 2 ON...

Page 40: ... as described in Table 9 The panel and interior sirens sound several beeps and the panel announces Sensor sensor OK 3 Press STATUS when you think all sensors have been tested The panel announces All sensors test OK If all sensors have not been tested the panel announces a list of all untested sensors Test all untested sensors 4 If you need more time to complete the sensor test enter ACCESS CODE 9 ...

Page 41: ...Open the secured door or window and reclose it after it beeps Freeze Apply ice or freeze spray to the sensor for about 45 seconds Do not let the sensor get wet Glass Guard Motion Sensor Avoid sensor s view for 5 minutes then enter its view Emergency But tons on Touchpads and Panel Press and hold the appropriate emergency but ton s for at least 3 seconds Test all three emer gency buttons POLICE FIR...

Page 42: ...ou do not disarm the system 2 Loosen the two screws on the bottom of the panel until you are able to slide the door down and out see Figure 5 Two full turns should be enough to allow you to remove the battery door without removing the screws completely Figure 5 Loosen the two battery door screws 3 Check the battery type installed NiCd or alkaline You must use the same battery type that is currentl...

Page 43: ...ure 7 Battery Polarity and Order of Installation 6 Replace the battery door on the panel 7 Wait 30 seconds then press STATUS The panel should announce Alarm system is OFF system battery is OK AC power is OK If the panel announces Alarm system is OFF system battery failure check the POWER READY STAY AWAY NO DELAY TROUBLE 1 2 3 4 5 6 7 8 9 0 B Y P A S S C O M M A N D P O L I C E F I R E A U X I L I ...

Page 44: ...h the line on the base Then pull the sensor off the base 2 Pull the batteries out of their compartments and disconnect the batteries from the bat tery clips 3 Connect the new batteries to the battery clips and push the batteries into their com partments 4 To attach the sensor to the base put the sensor on the base then align the line on the sensor with the line on the base Turn the sensor clockwis...

Page 45: ...ce panel backup batteries as described in Replac ing Panel Backup Batteries on page 41 See Replacing Smoke Sensor Batteries on page 44 for the procedure to replace your own smoke sensor batter ies or contact your security consultant to have your other sensor batteries replaced Bypass Panel announces Invalid try again when you attempt to bypass a sensor You are trying to bypass a 24 hour sensor tha...

Page 46: ...rity con sultant Power Panel announces AC Power Failure Check to see if AC transformer is plugged into an outlet If it is check circuit breaker or fuse that controls that out let If there is still an AC power failure contact your security consultant Sensor Panel announces Sensor sensor Trouble Panel announces Sensor sensor Failure Panel announces Sensor sensor low battery Put the sensor s cover on...

Page 47: ...e system is OK contact your telephone company Trouble Beeps see also Panel Six beeps occur every minute Press STATUS for a voice message of the problem This disables the trouble beeps until the panel calls in its daily report Contact your security consultant Wireless Interior Siren WIS Beeps once every minute Battery is low Replace the WIS battery Table 10 Troubleshooting Your System Problem Solut...

Page 48: ...48 Technical Manuals Online http www tech man com ...

Page 49: ...s Understanding how to use the security system Knowing the normal state of the doors and windows of the premises either open closed or locked Using alternate escape routes if closed doors feel hot to the touch Crawling and holding breath Escaping fast Do not stop to pack Meeting at a designated outdoor location Conducting periodic rehearsals Emphasizing that no one should return to the premises if...

Page 50: ...the detector NOTE Additional information on household fire warning is available at nominal cost from The National Fire Protection Association Batterymarch Park Quincy MA 02269 Request Standard No NFPA74 H x Living Room Bedroom Bedroom Bedroom Dining Room Kitchen TV Room In family living units with more than one sleeping area locate a smoke detector at each area H NOTE Ceiling mounted smoke detecto...

Page 51: ...an Use the space provided Figure 9 to draw your floor plan and indicate where all system components and sensors are located Figure 9 Draw a Floor Plan of the Premises Technical Manuals Online http www tech man com ...

Page 52: ...52 Technical Manuals Online http www tech man com ...

Page 53: ...chimneys walls roofs or smoke blocked by a closed door Sensors may not detect smoke on other levels of the building Sensors may not warn in time when fires are caused by smoking in bed explosions improper storage of flammables over loaded electrical circuits or other hazardous conditions If telephone lines are out of service Telephone lines are also vulnerable to compro mise by any of several mean...

Page 54: ...54 Technical Manuals Online http www tech man com ...

Page 55: ... central monitoring station See monitoring service delay The time you have to enter the premises and disarm the system before an alarm occurs or the time you have to exit the premises after arming the system before an alarm occurs disarm To turn off intrusion detection level 1 Only the 24 hour sensors remain on fire alarm Activated by a smoke heat or fire pull sensor or the FIRE buttons Turns on i...

Page 56: ...nd provides some system pro gramming services perimeter sensors The sensors that monitor exterior doors and windows Perimeter sensors include door win dow and shock sensors police alarm Activated by perimeter or interior sensors or the POLICE button Turns on interior and exterior sirens and calls your monitoring service silent duress alarm Activated by entering the duress code No sirens are turned...

Page 57: ...ing COMMAND button 21 33 using Handheld Touchpad 21 using Keychain Touchpad 21 33 using Magic Key 22 using Panel 21 33 with No Delay 27 with sensor bypass 28 arming level beeps 13 AUXILIARY button 24 auxiliary medical alarm activating using COMMAND button 24 using Handheld Touchpad 23 using Panel 23 24 description of 22 23 sound 12 AWAY button 20 indicator light 11 B battery failure 39 45 installi...

Page 58: ...shooting 45 using Handheld Touchpad 18 using Keychain Touchpad 19 using Magic Key 19 using Panel 18 duress alarm see silent duress alarm duress code see silent duress alarm E emergency alarm see alarm planning for 49 50 entering exiting the premises 17 entry delay beeps 13 escape plan see floor plan extended delay 17 F failure battery 39 power 39 false alarm turning off 45 fire alarm activating us...

Page 59: ... M Magic Key arming to level 2 22 arming to level 3 22 disarming using 19 programming for primary access 31 for temporary access 32 troubleshooting 46 voice messages Failure good bye 32 Invalid try again 32 Memory OK 32 when to reprogram 32 maintaining system 39 messages see voice messages monitoring service 8 23 25 N No Delay button 27 defined 27 indicator light 11 O OFF button 18 P Panel alarm s...

Page 60: ...n 24 open 35 status 35 test 40 troubleshooting 46 47 wireless 8 24 hour 18 20 24 silent duress alarm activating using Handheld Touchpad 25 using Panel 23 defined 25 description of 22 turning off 25 siren description of 9 see also alarm sounds 12 Wireless Interior Siren troubleshooting 47 smoke sensor 44 sounds alarm 12 auxiliary medical alarm 12 fire alarm 12 police alarm 12 siren 12 speaker volum...

Page 61: ...cess code 45 arming 45 battery 45 bypass 45 disarming 45 indicator lights 11 Magic Key 46 phone 47 power 11 46 sensors 46 47 system 45 turning off sensors see bypass V voice messages alarm memory 36 defined 14 for Magic Key 32 for system status 36 39 volume control 37 volume control 37 W wireless defined 5 sensors defined 8 touchpad 9 Wireless Interior Siren see siren Wireless Interior Siren X X 1...

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