26
8 FAQ
Please solve by yourself as per below solution when the device has following problems. If can’t
please contact supplier
problems
cause
solution
PTZ
can’t
self-inspection
after starting up
power adapter fault
change power adapter
power line plug loose
connect power line
could self-inspection, but
can’t control after starts up
RS485 control lines reversed
or shorted
Check control line, ensure
the line is correct and good
contact
PTZ address, baud rate or
protocol setting are incorrect
Restart PTZ confirm PTZ
address, baud rate and the
protocol on CCD video
output interface
Can’t control thermal camera
thermal
camera
address
settings is incorrect
Thermal
camera
default
address is 3
thermal camera baud rate
and protocol settings are
incorrect
2400
Thermal
camera
default baud rate is 2400
PELCO-D thermal camera
default protocol is PELCO-D
CCD image lost when PTZ
rotates
power is not enough
change suitable power
camera
cable
connects
incorrect
check video cable ,ensure
connects right
