administrator to troubleshoot network connectivity issues.
3. Click
Browse
to specify the log file storage location.
4. Click
OK
to return to the Manual Diagnostics Tool.
To run the tests:
1. Click the box next to each test to select the test to run.
2. Click
Run Tests
to run the selected tests.
Available Test
Name
Description
Hardware Test
The test passes if the wireless adapter is present and accessible. The test fails, if the adapter is
not present or present but disabled The test summary displays whether the wireless hardware
is enabled or disabled.
Troubleshooting
●
Verify that your adapter is listed under
Network adapters
in the Device Manager.
●
If the adapter is not listed, right-click
Network adapters
and select
Scan for
hardware changes.
You can also reboot your system.
●
Verify that your adapter is enabled in the Device Manager. When the adapter is disabled,
a red
X
is displayed on the device. Right-click the adapter and select
Enable
from the
menu.
●
When the adapter displays a yellow exclamation point, right-click the adapter and
reinstall the driver from the Intel PROSet/Wireless CD.
●
Contact you computer's manufacturer for other troubleshooting options.
Driver Test
The test summary displays the Intel PRO/Wireless Network Connection driver supported by the
wireless adapter. The test verifies if the driver binary version is compatible with the installed
version of Intel PROSet/Wireless software. The test fails if the driver binary is not found or if
the driver version does not match the Intel PROSet/Wireless software version (for example,
Intel PROSet/Wireless version 10.0.5 and driver version 9.0.3.9).
Troubleshooting
●
Reinstall the drivers using the Intel PROSet/Wireless software.
Radio Test
The test summary displays Radio On or Radio Off. The test queries the current radio state. If
the radio is switched on, the test passes. If the radio is off, the test fails.
Troubleshooting
Verify that your wireless adapter's radio is on. There are two methods to turn the radio on and
off:
●
The hardware switch
●
The
Wireless On/Wireless Off
button in Intel PROSet/Wireless software. See to
for more information.
Scan Test
The test queries the wireless networks within range of your wireless adapter. The test passes if
networks can be seen in the scan list. The Test Summary displays the number of networks
available to connect to.
Troubleshooting
●
Verify that you are within range of an access point.
●
Switch the wireless radio to off and back to on.
●
Verify that the wireless band setting matches the access point band setting.
●
Switch the access point to off and back to on.
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