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51
Troubleshooting
Problem
Possible reason
Try this
Steam leaks
from the side
of the lid.
No sealing ring in the lid.
Install a sealing ring.
The sealing ring is damaged or
not installed properly.
Replace the sealing ring.
Food debris on the
sealing ring.
Remove the sealing ring and clean it thoroughly.
The lid is not closed properly.
Open, then close the lid.
The sealing ring rack is warped
or off-center.
Remove the sealing ring from the lid, then check the
sealing ring rack for bends or warps. Contact
Customer
Care
.
The inner pot rim may be
misshapen.
Check for deformation and contact
Customer Care
.
Cooker can't
build pressure.
Food debris on the float valve
or float valve silicone cap.
Remove the float valve from the lid and clean it thoroughly.
Perform the
Initial test run
to check for function and record
your findings. Contact
Customer Care
.
Too little liquid in the inner pot.
Check for scorching on the bottom of the inner pot.
Add thin, water-based liquid to the inner pot according
to its size.
Float valve silicone cap
damaged or missing.
Contact
Customer Care
.
Float valve obstructed by lid-
locking mechanism.
Contact
Customer Care
.
No heat in the inner pot.
Perform the
Initial test run
to check for function and record
your findings. Contact
Customer Care
.
Inner pot base may be
damaged.
Perform the
Initial test run
to check for function and record
your findings. Contact
Customer Care
.
Minor steam
leaking or
hissing from
the steam
release
valve during
Cooking.
The multicooker is regulating
excess pressure.
This is normal; no action required.
Steam gushes
from the steam
release valve
while the quick
release switch
is in the Seal
position.
Not enough liquid in the inner
pot.
Add thin, water-based liquid to the inner pot according
to its size.
Pressure sensor control failure.
Contact
Customer Care
.
Steam release valve is not
seated properly.
Release pressure, then make sure the steam release valve
is installed properly. See
Care, cleaning and storage:
Removing and installing parts
.
112-0124-01-0101_IB_Pro-Plus_Interim_GSG_FINAL.indd 51
112-0124-01-0101_IB_Pro-Plus_Interim_GSG_FINAL.indd 51
7/9/21 1:58 PM
7/9/21 1:58 PM
