Insta360 Pro2, User Manual

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Cameras and control ends can be placed in the environment with less interference or use network cable for wired
connections.
7.2.4 How to upload camera logs for problem analysis
If cameras encounter problems while using, upload camera logs for technical support test. Ethernet: DHCP mode to
ensure Pro can be connected to networks, and connect Pro to router’s Wi-Fi or connect to router directly through network
cable.
Computers also connect to the same router's Wi-Fi or Internet access, to check IP address displayed on OLED screen,
open Pro app, input IP addresses to make connections, click "help" and "feedback" on top menu bar, describe problems
in "content" box. Check "upload logs" , click "send" and inform the technology support of the mailbox information of the
client terminal.
7.2.5 Live-streaming abnormity
There may be following problems with live-streaming:
No sound:
Ensure sound recording function opens;