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Inspur NX8840 Manual Download Page 46

36

Chapter Five Common Problems and Troubleshooting

4. For special needs, when transferring the server, pay attention to avoid the

vibration and carry out in power off condition.

5. For notices of more products, please refer to the FAQ for server in official

website of Inspur: http://www.inspur.com/support/Channel_Home/support_sv.asp

5.4 Technical support information

If you have any doubt or unsolved problems in using Inspur server, please take the

following measures:

1. If you have doubt in product configuration and detail specification, please

contact your supplier.

2

．

If there is system problem in using the machine, please contact the customer

service center of Inspur server directly, please record the product serial number on your
host case. After receiving your service request, our technical support personnel will
provide you with solution or

fi

eld maintenance.

3. Contact method of customer service center of Inspur server:
Technical support telephone: 86-531-88546554
Free consulting telephone: 800-8600011
400-8600011
Email

：

[email protected]

Download address of drive and product information for Inspur server:
http://www.inspur.com/support/Channel_Home/support_sv.asp

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Summary of Contents for NX8840

Page 1: ...d benefit the humankind This manual is the property of the Inspur Group Co Ltd This User Manual is not to be copied by any group or person in any manner without the consent of Inspur Group Co Ltd The Inspur Group Co Ltd reserves the right of revise this manual momentarily Any alteration about the content of this manual will be noticed Please contact Inspur Group Co Ltd if you have any questions or...

Page 2: ...ORY CPU CPU Fan and Fan are in given standard Please don t use them with the corresponding components of any other computers confusedly 4 When you have any software problems during the application of this server we hope that you firstly contact the corresponding software supplier and then he will contact us in favor of communication so as to solve your problem together especially the software prob...

Page 3: ... function normally 2 If the system becomes damp please dispose according to the following steps Switch off the power supplies of the system and the equipment disconnect them with the power socket wait for 10 to 20 minutes and then open the cover of the host Move the equipment to the ventilation place to dry the system at least for 24 hours and make sure that the system is fully dried Close the cov...

Page 4: ...he equipment You can conduct off the static electricity on the body by contacting the metal earthing objects such as the unpainted metal surface on the chassis to prevent the static electricity on the body from conducting itself to the sensitive components For electrostatic sensitive components not ready to be installed for application please do not take them out from the antistatic package materi...

Page 5: ...the release latch of the sliding rail of components and sliding in or out please be careful as the sliding rail may hurt your figures Never make the AC power branch circuit in the cabinet overload The sum of cabinet load shall not exceed 80 of the ratings of branch circuits Ensure that components in the cabinet have good ventilation When repairing components in the cabinet never step on any other ...

Page 6: ...lled and it is uncertain whether there are appropriate earthing protections please do not operate or use the equipment Contact and consult with the electrician Warning 6 To avoid short circuit of internal components and fire or electric shock hazards please do not fill any object into the open pores of the system Warning 7 Please place the system far away from the cooling plate and at the place wi...

Page 7: ...t may cause the cabinet to turn over in some cases and thus may cause personal injury Therefore it is necessary to install supporting feet before installing equipment in the chassis After installing the equipment and other components in the chassis it can only pull out one component from the cabinet through its sliding component at one time Pulling out several components at the same time may lead ...

Page 8: ...rated Raid Systems Common Problem and Trouble shooting We suggest you read this manual seriously before you use this server for fear the unnecessary faults in your operation Technical Service Tel 86 531 88546554 Address NO 1036 Langchao Road Jinan China Inspur Group Co Ltd Post Code 250101 ...

Page 9: ...IOS System Menu Introduction 5 Chapter Three Operation System Installation 18 3 1 Manual Installation of Windows Server 2008 R2 18 3 2 Manual Installation of Red Hat Enterprise Linux 6 2 23 Chapter Four Integrated RAID System 28 4 1 How to Enter SATA RAID Configuration Interface 28 4 2 Application of Control Keys 28 4 3 SATA RAID Configuration 28 Chapter Five Common Problems and Troubleshooting 32...

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Page 11: ...333 1066 800 ECC Registered Memory Slot Qty 32 8DIMM CPU Memory Volume Supports maximum 512GB Display Controller Controller Type Mainboard integrated display card Hard Disk Controller SATA Controller Supports 2 25 inch hot plug SATA SSD and SAS hard disks 1 2 NX8840 Computer Blade View Front view of NX8840 computer blade is as shown in the following Figure 1 1 Figure 1 1 NX8840 Front View 1 3 NX88...

Page 12: ...odule restarts blade fails red D USB Interface Connects USB devices 1 4 Usage of NX8840 Computer Blade NX8840 computer blade shall use with Inspur I800 server and computer blade could only be used when installed in I8000 server system about how to install NX8840 blade onto an I8000 server please refer to related parts in I8000 server use manual or illustration on chassis of I8000 blade server host...

Page 13: ...hassis under authorization of Inspur Group Co Ltd Opening methods are as follows 1 Shut down the system pull out blade module and press unlock spring 2 Push outwards according to directions shown by arrows remove upper cover of the chassis Figure 1 4 Open Chassis Upper Cover Illustration Clear CMOS Jumper Introduction pin jumper cap setting Select 1 2 pin s for short circuit ...

Page 14: ...er Functions J38 CMOS clear jumper Short circuit of Pin1 2 normal status short circuit Pin2 3 clear CMOS Note It is required to maintain 5 seconds when short circuit Pin2 3 during clearing CMOS then short circuit Pin1 and Pin2 of CLR_CMOS jumper again using jumper cap default setting status to restore to original status ...

Page 15: ...There s a right indicator in front of some items indicating that if this item is selected press Enter key cascade menu of it which is sub menu will display on the screen 2 2 BIOS System Menu Introduction This chapter mainly introduces the following main function menus as well as notes in BIOS Function Menu Menu Name Menu Function Main To configure basic system settings i e system time system date ...

Page 16: ... next option value This key only displays values related to the selected option rather than values of all options F1 Function Key Help hotkey able to display related instructions on the current menu F2 Function Key To restore to previous default settings F9 Function Key To restore to default settings for system optimal performance F10 Function Key To save settings and to exit Enter Function Key To...

Page 17: ...stem date the format is Week Day Month Year System Time Sets system time adopting 24 hour system and the format is Hour Minute Second 2 2 2 Advanced Menu Figure 2 2 Advanced menu options mainly contain the following sub menus or setup options Launch PXE OpROM WHEA Configuration CPU Configuration SATA Configuration SAS Configuration Serial Port Console Redirection ...

Page 18: ...threading function setting there re two options of Disabled and Enabled which are both open by default Active Processor Cores Activates all CPU cores there re All 1 2 4 and 6 options which will be different according to configured CPU cores i e when 4 CPU cores are configured options are All 1 and 2 and the default is All Intel R Virtualization Technology CPU virtualization technology support func...

Page 19: ...n of SATA equipment connected to all SATA interfaces will display When Chipset South Bridge Scu devices is set to Disable this option will not display Serial Port Console Redirection Enter this option to configure serial port reorientation function 2 2 3 Chipset Menu Figure 2 3 Chipset menu mainly contains the following submenus North Bridge South Bridge ME Subsystem Major and common options are i...

Page 20: ...E port Figure 2 5 Intel R VT for Direct I O Configuration Whether Directed I 0 supports Intel virtualization technology There re two options of Disabled and Enabled which are closed by default Link Speed To set the speed of PCIE port and there re three options of Gen1 Gen2 and Gen3 Note If Gen3 is selected as the speed of port it is required to open Gen3 ...

Page 21: ...uired to configure memory above 2 rank individually when enabled system selects a certain rank to abandon when accumulated errors of other ranks on this memory reach a certain threshold error ranks will be mapped out and replaced by ranks previously selected after that this DIMM will have no sparing function When set to sparing mode memory seen under the system will be less than actual memory Note...

Page 22: ...andwidth automatically OLTT for memory without built in sensor TSOD limits bandwidth at the value set by OLTT Peak BW Altitude A Thermal Throttling calculated parameter which is the altitude of the machine Rank Margin When enabled it is used for memory testing at this time system operates slowly which impacts performance seriously It is disabled by default Serial Message Debug Level Rank Margin te...

Page 23: ... connect SAS hard disk it is required to set this option to Enabled Onboard SATA RAID Oprom This option is used to enable or disable integrated SAS RAID controller rom and there re two options of Enabled and Disabled When SATA mode is set to raid mode it is required to set this option to Enabled USB Configuration Controls USB enable disable 2 2 3 3 ME Subsystem This menu is used to display related...

Page 24: ...and Enabled When Disabled is selected normal self checking information will display during system startup When Enabled is selected OEM LOGO rather than self checking information will display during system startup Boot Option 1 2 3 Enter this menu select equipment option of a certain guiding sequence press enter to pop up selectable guiding equipment table select certain equipment via arrow button ...

Page 25: ...tup User Password This menu is used to set user password When user password is set during system startup and entering BIOS Setup it is required to enter administrator password and user password in BIOS Setup interface all privileges will be inferior to those of administrator after entering user password 2 2 7 Save Exit Menu Options in this menu could be used to realize saving or canceling modifica...

Page 26: ...nges and Reset Select this option press Enter and select Yes in prompt popped up all changes made in BIOS configuration will be saved system will exit BIOS configuration and then restart the computer Chapter Three Discard Changes and Reset Select this option press Enter and select Yes in prompt popped up all changes made in BIOS configuration will be skipped system will exit BIOS configuration and...

Page 27: ...t BIOS configuration This menu function could be realized using shortcut key F9 Save as User Defaults Select this option press Enter and select Yes to confirm set values of all current BIOS options will be saved as user default options Restore User Defaults Select this option press Enter and select Yes to confirm user default values will be loaded Boot Override Select device option in this menu an...

Page 28: ...on system installation is based on a 64 bit system As for whether version of operation system you ve selected is supported by configuration of purchased machine it is suggested that you should confirm in advance 3 1 Manual Installation of Windows Server 2008 R2 3 1 1 Preparation before Installation Windows Server 2008 installation CD DVD Inspur drive CD Hard disk controller drive floppy disk For t...

Page 29: ...tion by default select Custom Advanced to continue 8 System enters Where do you want to install Windows interface if no hard disk controller driver program is required to be loaded current disk partition and unallocated space on this computer will display in main interface No drive is required to be added for external LSI 2108 RAID card configuration to add a drive please operate according to the ...

Page 30: ...isk partition and then click Delete to delete existing partition Select existing disk partition and then click Format to format existing partition Select unallocated disk space and then click New to create a new partition Users could carry out operation according to actual needs Taking disk without created partition as an example Select unallocated space of the disk then click New delete numbers i...

Page 31: ...nterface automatically In Please select operation system field select Windows 2008 R2 In Please select components field select chip set patch Click Next to start installation Enter welcome to use installation program interface click Next to continue installation Enter license agreement interface select Yes to continue installation Enter Readme file information interface click Next to continue inst...

Page 32: ...ick Next to continue Enter License Agreement interface select I accept the terms in the license agreement then click Next to continue Enter Customer Information interface please enter User Name and Organization then click Next to continue Enter Setup Type interface please select installation type there re two options of Complete and Custom select Custom here click Next to continue Enter Custom Set...

Page 33: ...nter Ready to Install Program interface click Install to continue Installation program start to install after installation is done click Finish according to hints Finish installation of HCA card drive 3 2 Manual Installation of Red Hat Enterprise Linux 6 2 3 2 1 Preparation before Installation Red Hat Enterprise Linux 6 2 Installation CD 1 DVD 3 2 2 Installation Steps 1 Power on system insert inst...

Page 34: ...ices such as Storage Area Networks SANs This option will allow you to add Foe Ischia Zech disks and to filter out devices the installer should ignore Here we select Basic Storage Devices and then select Next to continue 8 System enters Please name this computer The hostname identifies the computer on a network Please enter Hostname name Here we could also select Configure Network on lower left cor...

Page 35: ...er existing partitions under hard disk or click Create button in lower right corner system will pop up Add Partition Create root partition and boot partition In Mount point select root partition in Allowable Drives window select a hard drive needing to install system input partition size in Size MB click OK to complete creation of root partition Create boot partition with the same way boot Create ...

Page 36: ...ce indicating installation succeeds Click Reboot take out installation CD system will restart automatically 20 System enters Welcome interface after restart click Forward to continue installation 21 Installation program enters License Information interface select Yes I agree to the License Agreement and click Forward to continue installation 22 Installation program enters Set Up Software Updates i...

Page 37: ...MST PCI configuration module loaded If the above information is displayed it indicates to load drive normally 2 Input mst status MST devices dev mst mt4099_pciconf0 PCI configuration cycles access bus dev fn 02 00 0 addr reg 88 data reg 92 Chip revision is 01 dev mst mt4099_pci_cr0 PCI direct access bus dev fn 02 00 0 bar 0xdfb00000 size 0x100000 Chip revision is 01 If the above information is dis...

Page 38: ... I to enter SATA RAID configuration interface 4 2 Application of Control Keys Press Key Description Used to move cursor in different menus or to change values of menu options TAB To select the next menu setting option Enter To select menu Esc To exit menu or return to previous menu from sub menu 4 3 SATA RAID Configuration After entering SATA RAID configuration interface menu list information info...

Page 39: ... press Enter to create an RAID volume menu or input number in front of the menu directly to create an RAID volume menu System displays the following menu options Name Please enter a volume label less than 16 characters not containing any special character RAID Level Please select RAID volume level if no volume has been created at present there re four volume levels of RAID0 Stripe RAID1 Mirror RAI...

Page 40: ... N to exit volume creation Here we enter Y to create an RAID volume after creation return to SATA HostRAID configuration main interface and the created RAID volume will display in RAID volumes II Delete RAID Volume Menu After entering SATA RAID configuration interface use up and down arrow buttons to select this menu then press Enter to delete RAID volume menu or input number in front of the menu ...

Page 41: ...isk will all be lost meanwhile this disk will not belong to RAID volume any more IV Exit Menu After entering SAS RAID configuration interface users could use up and down arrow buttons to select this menu and then press Enter to enter this menu System prompts Are you sure you want to exit Y N enter Y to exit SAS RAID configuration interface enter N to cancel exit operation ...

Page 42: ...AM and restart the operating system Ctrl Alt Del Clear up system RAM self check the POST again and restart the operating system Reset button Cold boot again close the system power switch and start so that to clear up the system RAM Self check the POST again restart the operating system and power up all peripherals again Power button 5 2 Failure occurs when starting the machine Some problems often ...

Page 43: ...If the machine is installed with other components than Inspur ones Please remove it first 7 With the permission of Inspur technical support personnel pull and plug RAM and clear CMOS for test 5 2 3 Installation system can t find the hard disk 1 When install the system directly booted with the system CD if it prompts that no hard disk can be found please pay attention to the normality of the disk s...

Page 44: ...lt of the machine in the utilization process of the system process referring to the following thoughts 1 If other external non Inspur component or some application program software is installed before the fault it is suggested to download and test 2 Use the latest antivirus software for antivirus test 3 It is suggested that you record the displayed information code for blue screen such as stop c00...

Page 45: ...rm may be from mainboard RAID card or hard disk back plate If it is also accompanied by no display or no power faults there is comparatively large possibility of bad mainboard You can try to pull or plug RAM or clear CMOS If the starting self check is normal and it alarms when testing RAID card with display of abnormal array information there is comparatively large possibility of RAID card alarm T...

Page 46: ...in product configuration and detail specification please contact your supplier 2 If there is system problem in using the machine please contact the customer service center of Inspur server directly please record the product serial number on your host case After receiving your service request our technical support personnel will provide you with solution or field maintenance 3 Contact method of cus...

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