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9
Warranty
Inspur warrants that all Inspur-branded hardware products shall be free from material
malfunctioning and material defects under conditions of normal use for a period of
three (3) years from the Date of Invoice.
Service offerings may vary by geographic region. Please contact your Inspur
representative to identify service levels and needs for your regions.
9.1
Warranty Service
Remote Technical Support
Inspur warranty service includes 24/7 remote technical support and 3 years parts
replacement throughout the warranty period. Warranty Service are Advance
Replacement Service in the first year and Standard Replacement Service in the second
and third years
Table 9-1 Warranty Service Type and Duration
Type
Duration
Remote Technical Support
3 years
RMA Services
3 years
The 24/7 remote technical support can be obtained through hotline, e-mail, and
Service Portal
*1
. Through hotline and e-mail support, Inspur engineers help customers
diagnose the cause of malfunction and provide solution. Service Portal
*1
provides
access to firmware, customized update files, and related manuals for Inspur products.
Customer may also access the Service Portal
*1
to submit Return Material Authorization
(RMA) for parts replacement or repair.
Information needed when requesting for support:
Contact name, phone number, e-mail address
System Serial Number, Part Number, Model and location (address) of the product
needing service
Detailed description of problem, logs (sel and blackbox, and any other related logs
from OS), screenshot of issue, pictures of damaged/questions parts, etc.
Table 9-2 Support Contact Information
Type
Description
Support
Window
Global
Hotline
Global: 1-844-860-0011/1-760-769-1847 (English)
China: 400-860-0011 (Chinese)
24 × 7 × 365
24 × 7 × 365
