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Global Limited Warranty and Technical Support
perform the warranty support.
How to obtain warranty service
If there are any issues that are difficult to solve or can not be settled by yourself
during routine maintenance or troubleshooting, please ask for technical support from
Inspur.
1. Preparations before contacting Inspur
For better solutions, it is suggested to make the following preparations before asking
for technical support from Inspur.
1.1 Collect necessary fault information
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Client name and address
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Contact name and phone number
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Host serial number of the failure equipment
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Occurrence time of the fault
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Detailed description of the fault
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Device type and software version
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Measures taken after the fault and results
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Problem level and expected solution time
1.2 Necessary debugging preparations
When turning to Inspur for technical support, Inspur technical support engineers
may help you carry out some operations, to further collect fault information or make
troubleshooting directly, so please collect necessary fault information before turning
to technical support, and prepare tools such as screwdriver, screws, serial cable and
Ethernet cable, etc. which may be useful.
2. How to contact Inspur
2.1 Global English call center
Inspur servers’ global after-sale service hotline: 8448600011
North America customers can directly dial this number.