Inspur NF5166M4 User Manual Download Page 62

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System Temperature Information Interface Instruction Table

Interface Parameters

Function Description

BIOS Get System Temperature Status

BIOS get system temperature status

CPU0_Temp

CPU0 temperature

CPU1_Temp

CPU1 temperature

PCH_Temp

PCH temperature

DIMMG0_Temp

DIMMG0 temperature

DIMMG1_Temp

DIMMG1 temperature

Outlet_Temp

Outlet temperature

Inlet_Temp

Inlet temperature

System Fan Speed

System Fan Speed Information interface is used to display the current system fan

speed information gained by BIOS through MBC, with real-time update.

Summary of Contents for NF5166M4

Page 1: ...orm or by any means without prior written consent of Inspur The information in this manual is subject to change without notice Inspur is the registered trademark of Inspur All the other trademarks or registered trademarks mentioned in this manual are the property of their respective holders Edition 1 June 2016 ...

Page 2: ...o not disassemble the server s components arbitrarily Please do not extend configuration or connect other peripheral devices arbitrarily If needed please contact Inspur for our support and guidance 2 Before disassembling the server s components please be sure to disconnect all the power cords connected to the server 3 BIOS and BMC setup is a significant factor in correctly configuring your server ...

Page 3: ...9 2 6 CLR_CMOS Jumper Introductions 10 3 BIOS Setup 11 3 1 System BIOS Setup Methods 11 3 2 BIOS Settings 12 3 3 BIOS Update 62 4 BMC Settings 67 4 1 Introduction 67 4 2 Functional Modules 68 4 3 Web Interface Introduction 69 4 4 Command Line Introduction 97 4 5 Time Zone Table 111 4 6 Key Features 113 5 Hardware Maintenance 115 5 1 Tool Preparation 115 5 2 Parts Replacement 115 ...

Page 4: ...ons 127 7 Certifications Standards 130 7 1 USA FCC Declaration 130 7 2 CE Declaration of EU 130 7 3 China CCC 131 7 4 China Environmental Labeling 131 Global Limited Warranty and Technical Support 133 Hardware limited warranty 133 How to obtain warranty service 139 Types of warranty service 140 Contacting Inspur 141 ...

Page 5: ...bles are needed please use the three core cables matched with correct earthed plug and check the ratings of the extended cables to make sure that the sum of rated current of all products inserted into the extended cables do not exceed 80 of the limits of the rated currents of the extended cables 4 Please be sure to use the supplied power supply component such as power lines power socket if supplie...

Page 6: ...the local waste recovery and treatment mechanism 10 Before installing equipment in the chassis please install front and side supporting feet on the independent chassis for cabinet connecting with other chassis it shall install the front supporting foot first If you fail to install correspondingly the supporting foot before installing equipment in the chassis it may cause the cabinet to turn over i...

Page 7: ...nutes and then open the cover of the host 2 Move the equipment to the ventilation place to dry the system at least for 24 hours and make sure that the system is fully dried 3 Close the cover of the host re connect the system to the power socket and then start the equipment 4 In case of operation failure or abnormal situation please contact Inspur and get technical support 3 Pay attention to the po...

Page 8: ...chassis to prevent the static electricity on the body from conducting itself to the sensitive components 2 For electrostatic sensitive components not ready to be installed for application please do not take them out from the antistatic package materials 3 During the work please touch the earthing conductor or the unpainted metal surface on the cabinet regularly to conduct off the static electricit...

Page 9: ...orted to the ground and all weight of the rack have been fell onto the ground 2 It shall install into the cabinet according to the sequences from the bottom to the top and first install the heaviest component 3 When pulling out the components from the cabinet it shall apply force slightly to ensure the cabinet to keep balance and stabilization 4 When pressing down the release latch of the sliding ...

Page 10: ... RDIMM LRDIMM Memory slot Qty 16 Total memory capacity Support up to 512GB 32G per DIMM I O interface USB interface 2 rear USB 2 0 interfaces 1 front USB 2 0 interface Display interface 1 rear VGA interface Serial Interface 1 rear serial interface ID LED interface 1 ID LED blue and button Display controller Controller type Integrated in Aspeed2400 chip support up to 1280 1024 resolution SAS backpl...

Page 11: ...ower modules support PMBus power supply realize Node Manager 3 0 function Power input Please refer to the nameplate label on the host Physical specifications Package size W width 721mm H height 279mm D depth 1168mm Host size W width 447mm H height 43mm D depth 900mm Weight Full configuration Host weight 30kg Gross weight 41kg it includes Host Packing box Rail Parts box Environment parameter Operat...

Page 12: ...inking green HDD is going on read write activity 2 HDD fault alarm LED Steady red HDD fails Steady blue HDD locating Steady blue RAID Rebuilding 2 4 Rear Panel No Name 1 VGA interface 2 10 GbE port 1 3 10 GbE port 0 4 IPMI management interface 5 GbE port 0 6 GbE port 1 7 USB port 8 Serial interface 9 BMC reset button 10 UID LED and button 11 PSU1 12 PSU0 Note according to system settings the exter...

Page 13: ...Gigabit NIC the priority is 10 GbE port0 10 GbE port1 GbE port0 GbE port1 2 5 Motherboard Layout No Name 1 DIMMs corresponding to CPU1 2 CPU1 3 DIMMs corresponding to CPU0 4 CPU0 5 System fan interface 6 6 Linkboard signal interface 7 14pin power interface 8 6pin power interface 9 CLR_CMOS jumper ...

Page 14: ...CLR_CMOS Jumper Introductions See 2 5 Motherboard Layout for jumper positions Jumper No Name Jumper Functions CLR_CMOS CMOS clear jumper Short circuit pin1 2 normal status short circuit pin 2 3 clear CMOS Note It is required to shut down the system as well as disconnect power supply during CMOS clearing keep for 5 seconds after short circuiting Pin2 3 then short circuit Pin1 and Pin2 of CLR_CMOS j...

Page 15: ...p Hence when there are operating problems in the system due to the option altered the setup can revert to the previous state 2 Ordinarily the factory default settings are the optimal settings Don t try to alter the parameters before you understand their denotations 3 The common settings are introduced in detail in this chapter The less referred options during using are simply explained or not 4 Th...

Page 16: ...sor up or down Home or End Move the cursor to the top or bottom of the screen or Select the previous or next numerical value or setting of the current one F1 Help F2 Restore to the last configuration F9 Restore to default configuration F10 Save and exit Enter Execute commands or select a sub menu 3 2 BIOS Settings 3 2 1 Main Menu ...

Page 17: ...tion Total Memory Memory total memory Current Speed Memory current speed System Date Display and set system date Use Tab or Enter to switch between options of the system date and time directly input the number or use keys to change the value press key once the value will increase by 1 press key once the value will decrease by 1 System Time Display and set system time Use Tab or Enter to switch bet...

Page 18: ...ort Console Redirection Serial port console redirection settings PCI Subsystem Settings PCI subsystem settings Network Stack Configuration Network stack configuration CSM Configuration CMS configuration NVMe Configuration NVMe configuration USB Configuration USB configuration Onboard LAN Configuration Onboard network card configuration iSCSI Configuration iSCSI configuration Intel I350 Gigabit Net...

Page 19: ...dation fails BIOS will record the error to the SEL Enabled 3 2 2 2 ACPI Settings Advanced Interface Instruction Table Interface Parameters Function Description Default Enable ACPI Auto Configuration ACPI auto configuration on off settings option parameters Enabled Disabled If enabled the Lock Legacy Resources will be hidden and manual modification is not allowed Disabled Lock Legacy Resources Lock...

Page 20: ...ration interface provides this serial port on off control and resource adjustment functions The resource adjustment function can manually adjust the IO PORT and IRQ number that COM PORT uses Serial Port 2 Configuration Serial port 2 configuration the configuration interface provides this serial port on off control and resource adjustment functions The resource adjustment function can manually adju...

Page 21: ...le redirection parameter settings 3 2 2 4 1 Console Redirection Settings When the Console Redirection option is set to Enabled the Console Redirection Settings menu will appear Console Redirection Settings Interface Introduction Interface Parameters Function Description Default Terminal Type Terminal type settings option parameters VT100 VT100 VT UTF8 ANSI ANSI Bits per second Bits per second sett...

Page 22: ... Combo Key Support VT UTF8 combo key support settings Enabled Recorder Mode Recorder mode on off settings Disabled Resolution 100 31 Extension terminal resolution 100 31 on off settings Disabled Legacy OS Redirection Resolution Legacy OS redirection resolution settings option parameters 80 24 80 25 80 24 Putty KeyPad Putty function keys and keyboard settings option parameters VT100 LINUX XTERMR6 S...

Page 23: ...Clocks 192 PCI Bus Clocks 224 PCI Bus Clocks 248 PCI Bus Clocks 32 PCI Bus Clocks PCI X Latency Timer PCI X device latency timer settings option parameters 32 PCI Bus Clocks 64 PCI Bus Clocks 96 PCI Bus Clocks 128 PCI Bus Clocks 160 PCI Bus Clocks 192 PCI Bus Clocks 224 PCI Bus Clocks 248 PCI Bus Clocks 64 PCI Bus Clocks VGA Palette Snoop VGA palette snoop on off settings option parameters Enabled...

Page 24: ...ions are controlled by this option only this option is enabled the following options will be displayed and settable Disabled IPv4 PXE Support IPv4 PXE support on off settings option parameters Enabled Disabled Enabled IPv6 PXE Support IPv6 PXE support on off settings option parameters Enabled Disabled Enabled PXE boot wait time Set wait time pressing ESC key can suspend PXE boot 0 Media detect cou...

Page 25: ...rmation Keep Current keep current state Option Rom no information displayed Force BIOS Boot option filter Boot option filter settings to control Legal and UEFI Option Rom s boot strategy option parameters UEFI and Legacy UEFI only Legacy only UEFI and Legacy Option ROM execution Option Rom execution mode Network NIC Option Rom execution mode settings option parameters Legacy UEFI Legacy Storage St...

Page 26: ...led For the operating systems that do not support XHCI USB3 0 function enabling XHCI hand off function can realize the support for XHCI Enabled EHCI Hand off Enable or disable EHCI hand off function option parameters Enabled Disabled For the operating systems that do not support EHCI USB2 0 function enabling EHCI hand off function can realize the support for EHCI Disabled USB Mass Storage Driver S...

Page 27: ...ec 40 sec 20 sec Device Power up Delay Device power up delay settings option parameters Auto Manual Auto Device Power up Delay in Seconds Only when the Device power up delay option is set to Manual this option will be displayed and it is used to set device power up delay time set range is 1 40s 5 3 2 2 9 Onboard LAN Configuration Onboard LAN Configuration is used to set the related options of onbo...

Page 28: ...d NIC4 on off settings option parameters Enabled Disabled Enabled Onboard NIC1 ROM Onboard NIC1 PXE Oprom on off settings option parameters Enabled Disabled Enabled Onboard NIC2 ROM Onboard NIC2 PXE Oprom on off settings option parameters Enabled Disabled Enabled Onboard NIC3 ROM Onboard NIC3 PXE Oprom on off settings option parameters Enabled Disabled Enabled Onboard NIC4 ROM Onboard NIC4 PXE Opr...

Page 29: ...ng Runtime error logging configuration Common Configuration Common options configuration 3 2 3 1 Processor Configuration Processor Configuration is used to set the related options of processor Processor Configuration Interface Instruction Table Interface Parameters Function Description Default Processor Information Processor information submenu display processor detailed information Hyper Threadin...

Page 30: ...uter reading data it will intelligently consider the adjacent data is needed as well and it will prefetch these data during processing to speed up the reading process Enabled DCU Streamer Prefetcher DCU streamer prefetcher on off settings option parameters Enabled Disabled This function can prefetch CPU data to shorten the data reading time Enabled DCU IP Prefectcher DCU IP prefectcher on off sett...

Page 31: ...essor frequency Processor Max Ratio Processor max ratio Processor Min Ratio Processor min ratio Microcode Revision Microcode revision display the CPU microcode revision information L1 Cache RAM L1 cache RAM capacity L2 Cache RAM L2 cache RAM capacity L3 Cache RAM L3 cache RAM capacity Processor 0 Version Processor 0 version information Processor 1 Version Processor 1 version information 3 2 3 2 Po...

Page 32: ...tion can be changed manually CPU C State Control CPU C state control setting submenu only when the Power Technology is set to Custom this option can be changed manually Energy Performance Tuning CPU performance and energy tuning submenu DRAM RAPL Configuration A configuration submenu of displaying and controlling the memory power consumption 3 2 3 2 1 CPU P State Control CPU P State Control interf...

Page 33: ...Enabling Turbo Mode system can close some idle cores through analyzing the current CPU loading condition and allocate resources to the working cores which can make them operating on a higher frequency and improve their performance on the contrary when more cores are needed system can enable the corresponding cores dynamically and adjust the frequency intelligently Enabled 3 2 3 2 2 CPU C State Con...

Page 34: ...non retention state C6 Retention state C6 Retention state CPU C3 report Report CPU C3 state to OS on off settings option parameters Enabled Disabled Disabled CPU C6 report Report CPU C6 state to OS on off settings option parameters Enabled Disabled Enabled Enhanced Halt State C1E C1E on off settings option parameters Enabled Disabled Enabled 3 2 3 2 3 Energy Performance Tuning Energy Performance T...

Page 35: ...rgy performance BIAS settings option parameters Performance Balanced Performance Balanced Power Power Balanced Performance Workload Configuration Workload configuration settings option parameters Balanced I O sensitive Balanced Force PCH PCIE Port3 Enter L1 Force PCH PCIE Port3 Enter L1 settings option parameters Enabled Disabled Disabled 3 2 3 3 QPI Configuration QPI Configuration interface is us...

Page 36: ...ast Slow Fast Link Frequency Select Link frequency select settings option parameters Auto 6 4 GT s 8 0 GT s 9 6 GT s Auto Limited Auto Link L0p Enable Link L0p enable settings option parameters Enabled Disabled Link power saving mode setting set when the bandwidth is half of the peak bandwidth Enabled Link L1 Enable Link L1 enable settings option parameters Enabled Disabled When the system is very...

Page 37: ...equency Memory frequency settings option parameters Auto 1333 1600 1887 2133 Auto Rank Multiplication Rank multiplication settings option parameters Auto Enabled Auto LRIMM Module Delay LRDIMM module delay settings option parameters Disabled Auto Auto Data Scrambling Data scrambling settings option parameters Enabled Disabled Enabled Refresh Options Refresh mode settings option parameters Accelera...

Page 38: ...n parameters 1 way Interleave 2 way Interleave 3 way Interleave 4 way Interleave 4 way Interleave Rank Interleaving Rank interleaving settings option parameters 1 way Interleave 2 way Interleave 4 way Interleave 8 way Interleave 8 way Interleave A7 Mode A7 mode on off settings option parameters Disabled Enabled Most of system topologies adopt A7 mode because it can gain a higher bandwidth than sta...

Page 39: ...settings option parameters Independent Mirroring LockStep Independent mode memory mutually independent Mirroring mode Channel Channel standby the total memory capacity reduces by half LockStep mode multiple memory channels synchronize precisely and process the same instructions at the same time the total memory capacity keeps unchanged Independent Lockstep X4 DIMMs X4 DIMMs Lockstep on off setting...

Page 40: ... settings the unit is hour and the range is 0 24 24 Demand Scrub Demand scrub on off settings option parameters Disabled Enabled Enabled Device Tagging Device tagging on off settings option parameters Disabled Enabled If this option is enabled when the correctable errors exceeds the threshold ECC chips will replace the disabled data chips which will lead to the memory loses ECC 1bit correcting fun...

Page 41: ...celeration technology configuration sub menu Intel VT for Directed I O VT d Intel VT d on off settings option parameters Disabled Enabled default 3 2 3 6 PCH Configuration PCH Configuration interface is used to configure PCH including PCH devices configuration HDD interface configuration USB configuration etc PCH Configuration Interface Instruction Table Interface Parameters Function Description D...

Page 42: ...tion submenu PCH SATA Configuration PCH SATA configuration submenu USB Configuration USB configuration submenu 3 2 3 6 1 PCH sSATA SATA Configuration PCH sSATA Configuration and PCH SATA Configuration interfaces are used to configure the onboard sSATA and SATA ports Taking PCH SATA Configuration menu as an example introduce onboard SATA port HDD configuration while PCH sSATA Configuration is simil...

Page 43: ...eters AHCI RAID AHCI SATA Port 0 1 2 3 4 5 Information of HDDs connected to onboard SATA port 0 1 2 3 4 5 SATA RAID mode configuration Set the option of Configure SATA as to RAID press F10 to save settings and system restarts During system startup the following content will appear on the screen Press CTRL I to enter Configuration Utility Meanwhile press Ctrl and I synchronously to enter SATA RAID ...

Page 44: ... from sub menu SATA RAID configuration interface has the following 4 executable menus Create RAID Volume To create an RAID volume Delete RAID Volume To delete an existed RAID volume Reset Disks to Non RAID To reset HDDs in RAID volume and to restore them to non RAID status Exit To exit SATA Host RAID configuration interface a Create RAID Volume Menu After entering SATA RAID configuration interface...

Page 45: ... make RAID volume press enter after this option is selected system will enter hard disk selection interface please select hard disks to make RAID volume through using space key accordingly and then press enter to return to volume create menu Strip Size Please select strip size only RAID0 and RAID5 volumes could select this option Capacity Set volume capacity and the default value is the max volume...

Page 46: ...u sure you want to delete Volume Y N to delete this RAID volume please enter Y to cancel deletion of this RAID volume please enter N c Reset Disks to Non RAID Menu After entering Reset Disks to Non RAID menu system will display all hard disks in RAID volume please select the hard disk to reset using the space key according to actual demand and then press enter to reset the hard disk system prompts...

Page 47: ...all be lost meanwhile this disk will not belong to RAID volume any more d Exit Menu System prompts Are you sure you want to exit Y N enter Y to exit SAS RAID configuration interface enter N to cancel exit operation 3 2 3 7 USB Configuration USB Configuration interface is used to configure the onboard USB ports ...

Page 48: ...Port USB_Up Rear port USB_ Up on off settings option parameters Disabled Enabled Enabled Rear Port USB_ Down Rear port USB_ Down on off settings option parameters Disabled Enabled Enabled Internal Port USB_2 Internal port USB_2 on off settings option parameters Disabled Enabled Enabled Internal Port USB_1 Internal port USB_1 on off settings option parameters Disabled Enabled Enabled USB Port Conne...

Page 49: ...ware Status 2 ME FW status value 2 Current State Current state Error code ME FW error code 3 2 3 9 Common Configuration Common Configuration interface is used to set the common options Common Configuration Interface Instruction Table Interface Parameters Function Description Default MMIOH Base MMIO base address settings option parameters 56T 40T 24T 16T 4T 2T 56T MMIO High Size MMIO high size sett...

Page 50: ...takes precedence Offboard Device 3 2 4 Server Mgmt Server Mgmt interface is used to set the options related with server management including watchdog BMC network settings BMC user settings system health information etc Server Mgmt Interface Instruction Table Interface Parameters Function Description Default BMC Firmware Version Current motherboard BMC firmware version FRB 2 Timer FRB 2 timer on of...

Page 51: ...15 minutes 20 minutes 10minutes OS Wtd Timer Policy OS Wtd timer policy settings option parameters Do Nothing Reset Power Down Power Cycle Reset System Event Log System event log submenu View FRU Information View FRU information submenu BMC Network Configuration BMC network configuration submenu BMC User Settings BMC user settings submenu System Health Information System health information submenu...

Page 52: ...When SEL is Full Operation settings when SEL is full option parameters Do Nothing Erase Immediately Do Nothing Log EFI Staus Codes Log EFI staus codes settings option parameters Disabled Both error code and process code Error code Progress code Error code 3 2 4 2 View FRU Information View FRU Information interface is used to display the BMC FRU information read by BIOS Every time system resets BMC...

Page 53: ...er System serial number Board Manufacturer Board manufacturer Board Product Name Board product name Board Version Board version Board Serial Number Board serial number Chassis Manufacturer Chassis manufacturer Chassis Product Name Chassis product name Chassis Serial Number Chassis serial number SDR Version SDR version 3 2 4 3 BMC Network Configuration BMC network configuration interface is used to...

Page 54: ...Static static BMC network parameters settings DynamicBmcDhcp dynamically gain BMC network parameters Unspecified Current Configuration Address Current BMC configuration address status Station IP Address Station IP address Subnet Mask Subnet mask Station MAC Address Station MAC address Router IP Address Router IP address Router MAC Address Router MAC address Next how to manually set the BMC network...

Page 55: ...ucceeds it will prompt Set Static BMC Station IP OK and the setting takes effect immediately If the setting fails it will prompt Set Static BMC Station IP Fail If the IP doesn t change it will prompt Static BMC Station IP Not Change If the input IP is invalid it will prompt Invalid Station IP Entered and assign 0 0 0 0 to the IP address This assignment just changes the IP address in BIOS setup int...

Page 56: ...rce Success Dynamic BMC Network Parameters are Getting Now Please Wait a Moment as shown in the following figure The setting needs a period of time to take effect it s suggested to wait for about 30s that is after pressing Enter normally system will stay on the following interface for about 30s when the dynamic network takes effect it will prompt Get Dynamic BMC Dhcp Success ...

Page 57: ...ple if you want to automatically get BMC parameters again you need to set Get BMC Sharelink Parameters to Do Nothing or Manual and then set it to Auto the function will take effect 3 2 4 4 BMC User Settings BMC User Settings interface is used to configure BMC user through BIOS BMC User Settings Interface Instruction Table Interface Parameters Function Description Add User Add user submenu Delete U...

Page 58: ...tor Administrator No Access Specific operations are as follows a Select the User Name option press Enter the User Name box will pop up input the user name to set after configuration is completed press Enter to confirm b Select the User Password option press Enter the User Password box will pop up input the user password to set the password length is 1 16 characters press Enter Confirm New User Pas...

Page 59: ... user can not login to the BMC Web interface Delete User Interface Instruction Table Interface Parameters Function Description User Name The user name to delete User Password The user password to delete Specific operations are as follows a Select the User Name option press Enter the User Name box will pop up manually enter the user name to delete and press Enter to confirm b Select the User Passwo...

Page 60: ...hange User Password Change user password Channel NO BMC channel settings set to 1or 8 0 User Privilege Limit Change user privilege settings option parameters No Access User Operator Administrator No Access Specific operation steps a Select the User Name option press Enter the User Name box will pop up manually enter the user name to modify after configuration is completed press Enter to confirm b ...

Page 61: ...to confirm the user settings information is changed successfully 3 2 4 5 System Health Information System Health Information interface is used to get the current system health information through BMC with real time update System Health Information Interface Instruction Table Interface Parameters Function Description System Temperature Information System temperature information sub menu System Fan ...

Page 62: ...tus CPU0_Temp CPU0 temperature CPU1_Temp CPU1 temperature PCH_Temp PCH temperature DIMMG0_Temp DIMMG0 temperature DIMMG1_Temp DIMMG1 temperature Outlet_Temp Outlet temperature Inlet_Temp Inlet temperature 2 System Fan Speed System Fan Speed Information interface is used to display the current system fan speed information gained by BIOS through MBC with real time update ...

Page 63: ...e Information Interface Instruction Table Interface Parameters Function Description BIOS Get System Voltage Status BIOS get system voltage status SYS_VCCIO System VCCIO voltage PCH_P1V05 PCH P1V05 voltage PCH_ P1V5 PCH P1V5 voltage SYS_12V System 12V voltage SYS_3 3V System 3 3V voltage CPU0_VCORE CPU0 VCORE voltage CPU1_VCORE CPU1 VCORE voltage SYS_5V System 5V voltage CPU0_DDR_VDDQAB VDDQ voltag...

Page 64: ...y Interface Instruction Table Interface Parameters Function Description Administrator Password Create a password for administrator User Password Create a password for normal user 3 2 6 Boot Boot interface is used to set the options related with boot including boot mode boot priority boot process etc ...

Page 65: ...ce Enabled Boot Option Priorities Boot Option X Boot option priority settings Hard Driver BBS Priorities Hard disk device BBS priority settings Network Device BBS Priorities Network device BBS priority settings Operation method to set BIOS boot Enter Boot menu move the cursor to Boot option X through up and down arrows to select and set system boot priorities X is 1 2 3 etc while an example is as ...

Page 66: ...ve changes and exit Discard Changes and Exit To discard changes and exit Save Changes and Reset To save changes and reset Discard Changes and Reset To discard changes and reset Save Changes To save changes Discard Changes To discard changes Restore Defaults To restore defaults Save as user Defaults To save as user defaults Restore user Defaults To restore user defaults Boot Override To reload boot...

Page 67: ...lash bat is the script used to update 8M BIOS MEflash bat is the script used to update 16M BIOS ME 3 If there is no change of ME only update BIOS Execute the command flash BIOS bin and BIOS bin is the BIOS file to be updated The flash process is as shown in the following figure Note it is suggested to shut down the system first and then startup after the flash is completed If ME is changed it need...

Page 68: ...therwise there is no residual electricity on the motherboard 3 3 2 Update BIOS under Linux To update BIOS under Linux it needs to use lnxflash toolkit which can be used to update 8M BIOS file and 16M BIOS ME file Operation steps 1 Copy the lnxflash toolkit containing BIOS bin files for update into under Linux system 2 Open lnxflash folder Flash sh is the script used to update 8M BIOS MEflash sh is...

Page 69: ...E And it needs to start IPMI service execute the command service ipmi start Meflash script integrates the IPMI command that can disconnect BMC and ME communication so it needs to start IPMI service first to make sure that the ME flash process will not be affected by BMC and ME communication 5 To update BIOS version and ME execute the command Meflash sh BIOS bin The flash process is shown as follow...

Page 70: ...ds to run lnxflash tool under root and lnxflash tool needs the support of driver the system needs to be installed with gcc package and Kernel source otherwise the driver can be generated Another method is generating the driver file amifldrv_mod o under the system that has the same kernel And then copy it into the lnxflash toolkit Each time Kernel updates the driver should be generated again Specif...

Page 71: ...ing states of all monitoring units in real time Device information management Provide device version model and asset information Heat dissipation control It could adjust fan speed dynamically according to ambient temperature and workload Support IPMITool tool management Support the command operation sent by IPMITool you could download IPMITool by yourself Support WEB interface management Provide a...

Page 72: ...d realize alarming report alarming indication and start system self protection when there s any fault detected System remote control It could realize management requirements such as remote power on off and business system reset via command lines and Web 4 2 2 Command Line Module You can login to BMC command line from the management interface through SSH Secure Shell and Telnet protocols For specif...

Page 73: ...m information 4 3 5 Remote control 4 3 6 Power and fan 4 3 7 BMC settings 4 3 8 Logs 4 3 9 Fault diagnosis 4 3 10 System maintenance 4 3 1 Welcome to Use BMC Intelligent Management System Online Help BMC intelligent management system hereinafter referred to as BMC system is a piece of software aimed at server system monitoring and management Main features of BMC system Provide excellent user exper...

Page 74: ...cure HTTPS Simple Network Management Protocol SNMP and Web Service Management Protocol meeting the various system integration requirements Fully compatible with IPMI1 5 IPMI 2 0 Provide standard management interfaces which can be integrated with other standard management system Fault detection and alarm management Fault detection and alarm management can ensure the reliable operation of equipment ...

Page 75: ... remote session Enable disable KVM encryption function set the virtual media attach mode Virtual media devices Set the number of floppy devices CD DVD and HDDs Mouse mode settings Set the mouse mode according to different operating systems Power supply and fan Power supply monitor Monitor the power supply module presence status working condition temperature input output power firmware version and ...

Page 76: ...pture screen Record the information on the last screen at system crash Host POST code Provide the BIOS POST code during system startup System maintenance BMC firmware update Provide BMC firmware update function BIOS firmware update Provide BIOS firmware update function Restore factory defaults Restore to factory settings System administrator Change the administrator password Icons Icon Description...

Page 77: ...tton in the top right corner to view the online help information Log out the system In the login interface click the logout button in the top right corner to log out the system Refresh the page In the login interface click the refresh button in the top right corner to refresh this page 4 3 2 3 User Login Function introduction Through using Login interface you can login to BMC interface Parameter d...

Page 78: ...h general information interface you can get the basic information of the server and quick entries of common operations Interface description Select General Information in the main interface to display this interface The interface has 5 functional areas as shown in the following figure ...

Page 79: ...ce MAC address Network mode IP address Web session timeout Web active users Server running time Chassis type Product name Manufacturer Product serial number Asset tag 4 FW version information Provide system FW version information including BMC revision BIOS revision ME FW revision PSU FW revision CPU VR revision Memory VR revision FPGA revision 5 Recent system event log Provide the recent system e...

Page 80: ...escription table Parameter Description Present CPU present information Model CPU model Used core Number of used cores Thermal design power CPU thermal design power L1 cache CPU L1 cache size L2 cache CPU L2 cache size L3 cache CPU L3 cache size Memory information description table Parameter Description Present Memory present information Belong to Indicate which CPU this memory belongs to Manufactu...

Page 81: ...ption Present Present information Port quantity Port quantity of the HDD backplane HDD quantity HDD quantity supported by HDD backplane Onboard NIC information description table Parameter Description Physical NIC No NIC No Manufacturer No NIC manufacturer information Product model NIC model information Mac address Mac address information IP address IP address information PSU information descriptio...

Page 82: ...cal module Status Sensor status including 4 status normal warning serious warning not available Reading Index information monitored by sensor if it is N A it means the sensor fails to monitor the index Threshold sensor reading Index reading collected by threshold sensor Discrete sensor reading For example 0X8000 defined according to IPMI specification adopting hexadecimal values to represent the c...

Page 83: ...HDD present information Status HDD status information including normal and failure two status Location HDD in location state or not Rebuild HDD in rebuilt state or not Onboard NIC information Parameter Description No NIC No NIC type NIC type information Mac address NIC Mac address information Link status NIC connected status 4 3 3 5 BIOS Options Function introduction Through BIOS options interface...

Page 84: ...ion value Option value in Setup menu 4 3 3 6 FRU Information Function introduction Through FRU interface you can view the machine s manufacturer serial number and other information Interface description In the navigation tree on the left side of the main interface select system information click FRU information to display the system FRU information ...

Page 85: ...g curve of the last day last month and last year Interface description In the navigation tree on the left side of the main interface select system information click history to show this interface 4 3 5 Remote Control 4 3 5 1 Console Redirection KVM Function introduction Through the function provided by the remote console redirection interface you can ...

Page 86: ...in the local PC If the JAVA runtime environment doesn t meet the requirement you can download from http www oracle com technetwork java javase downloads index html Buttons in KVM window and their functions Button Description Pause the redirection function Full screen mode status indication HD USB redirection status indication Floppy redirection status indication CD DVD redirection status indicatio...

Page 87: ... control and then select server power control to display this interface 4 3 5 3 Server Location Function introduction Through this interface you can light up or turn off the server UID light to locate the server s position Interface introduction In the navigation tree on the left side of the main interface select remote control and then select server location you can light up or turn off the serve...

Page 88: ... then select remote session settings you can configure the remote session Note for security reasons it is suggested to enable KVM encryption and media encryption 4 3 5 5 Virtual Media Devices Function introduction Through this interface you can set the amount of virtual floppy disk virtual CD DVD and virtual hard disk Interface description In the navigation tree on the left side of the main interf...

Page 89: ...t status temperature input power output power input voltage output voltage input current output current and firmware version of the power supply Interface description In the navigation tree on the left side of the main interface select power supply and fan select power supply monitor you can view the power supply s related information 4 3 6 2 Power Supply Configure Function introduction Through th...

Page 90: ...100 duty ratio Interface description In the navigation tree on the left side of the main interface select power supply and fan select fan speed control you can view control the fan speed 4 3 7 BMC Configuration 4 3 7 1 BMC Network Management Function introduction Through this interface you can configure the BMC network Interface description In the navigation tree on the left side of the main inter...

Page 91: ...ce select BMC configuration select services you can enable disable WEB KVM SSH services 4 3 7 3 NTP Settings Function introduction Through this interface you can set BMC time and timezone and can also sync time from the NTP server Interface description In the navigation tree on the left side of the main interface select BMC configuration select NTP settings you can set BMC time and timezone and ca...

Page 92: ...ain interface select BMC configuration select SMTP settings you can set SMTP server address and other information 4 3 7 5 Alert Settings Function introduction Through this interface you can set the BMC system sends alert information to the third party server in Trap packet Interface description In the navigation tree on the left side of the main interface select BMC configuration select alert sett...

Page 93: ...tree on the left side of the main interface select BMC configuration select active directory settings to display this interface 4 3 7 7 LDAP E Directory Function introduction Through this interface you can enable or disable the LDAP and configure the related options Interface description In the navigation tree on the left side of the main interface select BMC configuration select LDAP E Directory ...

Page 94: ... left side of the main interface select BMC configuration select user management to display this interface 4 3 7 9 IP Access Control Function introduction Through this interface you can set an IP address field or a time period that can be accessible to BMC Interface description In the navigation tree on the left side of the main interface select BMC configuration select IP access control to displa...

Page 95: ...cription In the navigation tree on the left side of the main interface select BMC configuration select BMC share NIC switch to display this interface 4 3 8 Logs 4 3 8 1 System Event Log Function introduction Through this interface you can view system SEL log information Interface description In the navigation tree on the left side of the main interface select logs select system event log to displa...

Page 96: ...n the left side of the main interface select logs select BMC system audit log to display this interface 4 3 8 3 Black Box Log Function introduction Through this interface you can export the black box log recorded by BMC for system fault analysis Interface description In the navigation tree on the left side of the main interface select logs select black box log to display this interface ...

Page 97: ... interface you can set the system event log policy Interface description In the navigation tree on the left side of the main interface select logs select event log setting to display this interface 4 3 8 5 BMC System and Audit Log Settings Function introduction Through this interface you can set the BMC audit log policy Interface description In the navigation tree on the left side of the main inte...

Page 98: ...is interface you can view the last frame image captured by BMC automatically before signal interrupt Interface description In the navigation tree on the left side of the main interface select fault diagnosis select capture screen to display this interface 4 3 9 3 Host POST Code Function introduction Through this interface you can view the current BIOS Post Code and its history Interface descriptio...

Page 99: ...ee on the left side of the main interface select system maintenance select BMC firmware update to display this interface 4 3 10 2 BIOS Firmware Update Function introduction Through this interface you can update the BIOS firmware Interface description In the navigation tree on the left side of the main interface select system maintenance select BIOS firmware update to display this interface ...

Page 100: ... of the main interface select system maintenance select restore factory defaults to display this interface 4 3 10 4 System Administrator Function introduction Through this interface you can change the administrator s password Interface description In the navigation tree on the left side of the main interface select system maintenance select system administrator to display this interface ...

Page 101: ...owing functions Network information query and configuration Sensor information query FRU information query User query and setting BMC information query and control Fan query and control PSU information query and control Update BMC firmware Diagnostic information SOL function Location function 4 4 1 2 Help BMC command line has help function Input help command help during using the command line will...

Page 102: ...mation of this command such as 4 4 2 Login Command Line 4 4 2 1 Change the Default User Password through BIOS Step 1 Reboot the server Step 2 During boot process press Del according to the prompt information on the interface to enter BIOS setting interface Step 3 Select Server Mgmt BMC User Setting Change User Settings Step 4 Select User Name and input the user name ...

Page 103: ...tting the password press Enter to save it 4 4 2 2 Confirm the Management Port IP Address Method introduction There are the following methods of confirming the management port IP address Query through BIOS set IP address Query through BIOS and set IP address Step 1 Reboot the server Step 2 During boot process press Del according to the prompt information on the ...

Page 104: ...nd the IP address of the configuration terminal and the IP address of the server management port should be in the same segment Make sure that the SSH Telnet service of the server BMC is enabled Login method SSH Telnet Login through SSH There are the following 2 cases when logging in the command line through SSH protocol The client uses Linux operating system Connect the configuration terminal with...

Page 105: ...the configuration terminal with the server s management port Input telnet ipaddr in the terminal tool such as Shell to login the command line The client uses Windows operating system Connect the configuration terminal with the server s management port Input telnet ipaddr in the terminal tool such as Shell to login the command line 4 4 3 Network Commands Introduce the query and setting method of BM...

Page 106: ... Static static IP address DHCP obtain IP address dynamically ipaddr ipsrc the set IP address when static is selected netmask ipsrc the set Netmask when static is selected gateway ipsrc the set gateway when static is selected Interface Network interface eth0 eth1 bond0 For example 4 4 3 3 Sensor Information Display Command function Display all the sensor information Command format Sensor list For e...

Page 107: ... CPN Chassis Part Number CPN CS Chassis Serial CS CE Chassis Extra CE BD Board Mfg Data BD BM Board Mfg BM BP Board Product BP BS Board Serial BS BN Board Part Number BN PM Product Manufacturer PM PN Product Name PN PPN Product Part Number PPN PV Product Version PV PS Product Serial PS PAT Product Asset Tag PAT all ALL FRU INFO all For example ...

Page 108: ...t Refer to FRU field description table 3 1 Value Value to be set For example 4 4 3 6 Chassis Information Acquisition Command function Get Chassis information Command format Chassis get option parameter Parameter description Parameter Parameter description Value Option Object to obtain power the host power status identify UID light status Parameter Parameter information Status status information Fo...

Page 109: ...iption Parameter Parameter description Value Option Operation object power identify Parameter Parameter value on only work on power object power on off work on power and identify objects power off force work on identify object make the UID light steady on For example 4 4 3 8 View User Information Command function View the user information Command format user list For example ...

Page 110: ... 1 16 name User name User name passwd User password User password priv User privilege code 2 USER privilege 3 OPERATOR privilege 4 ADMINISTRATOR privilege For example 4 4 3 10 BMC Version Acquisition Command function Get BMC version information Command format mc get version For example 4 4 3 11 BMC Reset Command function Control BMC reset control BMC Web service and KVM service reset Command forma...

Page 111: ... system For example 4 4 3 12 Fan Reading Acquisition Command function Get system fan readings Command format fan get fanlevel For example 4 4 3 13 Fan Speed Setting Command function Set the fan speed manually Command format fan set fanlevel fanid duty Parameter description Parameter Parameter description Value fanid Fan ID 0 1 2 3 duty Duty ratio Percentage For example ...

Page 112: ...tting Command function Set the PSU mode Command format psu set psumode psuid mode Parameter description Parameter Parameter description Value psuid PSU ID 0 1 2 mode PSU mode 0 activate 1 standby For example 4 4 3 16 Update BMC and BIOS Firmware Command function Update BMC or BIOS firmware Command format update target tftpserverip imgfile param ...

Page 113: ...lt location Command format diagnose option param Parameter description Parameter Parameter description Value option Diagnose command object ls list the files cat view the file content last view the recent file content ifconfig view network information ethtool view NIC information ps view process information top view top information dmesg view dmesg information netstat view network connection infor...

Page 114: ...Start SOL Command format sol start For example 4 4 3 19 ID Command Command function Display serial number information Command format id option Parameter description Parameter Parameter description Value option ID object sn serinal number uuid For example ...

Page 115: ...abado J Bermuda Puerto Rico Bo Avesta Campo Grande Halifax City Dominica Grenada Guadeloupe Guyana Caracas Curacao Cuiaba Labasse Martinique Manaus Montserrat Palmer Santiago Santo Domingo St Kitts St Lucia St Thomas Vincent STANLEY Thule Tortora Porto Velho port of Spain Asuncion GMT 03 30 St Louis GMT 03 00 Aragua ina Belem Buenos Aires Fortaleza Geert Holob cayenne Recife Lutheran Maceio Montev...

Page 116: ...ldives Kelang Yekaterinburg Tashkent GMT 05 30 Colombo India GMT 06 00 Ala Mutu Bishkek Chagos Dhaka Mo Sen Omsk Novosibirsk Thimphu Vostok GMT 06 30 The Coco Islands Yangon GMT 07 00 Davies Hanoi Phnom Penh Khovd Bangkok Lasinuoyaersike Christmas Island Vientiane Jakarta GMT 08 00 Macao Kuala Lumpur Manila Ilkuts J Casey Macassar Taipei Brunei Ulan Bator Perth Singapore Beijing Hongkong China GMT...

Page 117: ... line Telnet SSH Network Time Protocol Connectivity Shared NIC Dedicated NIC VLAN tagging IPV4 IPV6 DHCP Dynamic DNS Security Role based authority Local users SSL encryption IP blocking Directory services AD LDAP Remote Presence Power control Boot control Serial over LAN Virtual Media Virtual Console Virtual Console collaboration 5 users ...

Page 118: ...ps and gets Email Alerting Fan monitoring Power Supply monitoring Memory monitoring CPU monitoring RAID monitoring 2 HD monitoring enclosure 2 Diagnostics Service Logging Crash screen capture Boot capture Manual reset for BMC OS watchdog System Event Log Remote Syslog Audit Log Update Remote agent free Update Web based Update CLI based Update 1 Feature available via IPMI not Web GUI 2 Not full Sup...

Page 119: ...her precision instruments to prevent electrostatic discharge 5 2 Parts Replacement Special tips Except hot swappable parts i e hot swappable disk drives all part replacements could only be carried out with power disconnected 5 2 1 Processor Replacement During installing and replacing CPU please pay attention to the following issues If installing two CPUs type of these two CPUs shall be the same Wh...

Page 120: ...ed Step 1 Lift the two socket clips to open the load plate Step 2 Insert the CPU into the CPU socket and remove the CPU socket cover Step 3 Lower the CPU load plate and then secure it with the two socket clips Step 4 Fix the CPU heatsink on top of CPU and tighten the screws on the heatsink ...

Page 121: ...ns should be identical with the system inlet outlet direction When securing the CPU heatsink it is required to tighten two diagonal screws first and then tighten the other two screws 5 2 2 Memory Replacement Memory slot layout is as shown in the following figure Memory installation principle Only memory of the same type could be used in the same machine Detailed ...

Page 122: ...B 0 CHC 0 CHD 0 CPU1 memory shall be symmetrically installed with CPU0 memory CHG 0 CHH 0 CHE 0 CHF 0 Step 1 Open the lock tabs on both ends of memory slot Step 2 Align the bottom key with the receptive point on the slot press both ends of the memory with your thumbs to insert the memory into the slot completely and the lock tabs will automatically secure the memory locking it into place 5 2 3 HDD...

Page 123: ...e hard drive into the tray Step 4 Install the hard drive into the chassis and lock the hard drive lever firmly Internal HDD replacement Step 1 Press the button on HDD tray Step 2 The lever on HDD tray pops up automatically pull upwards and remove the HDD tray ...

Page 124: ...en the HDD tray in the direction indicated by the arrows and take out the HDD 5 2 4 PSU Replacement Step 1 Press the clip and hold the handle pull the PSU outwards Step 2 Remove the PSU horizontally with even force ...

Page 125: ...otally inserted into the chassis and could not move any more 5 2 5 System Fan Replacement Remove single fan Hold the both sides of the single fan bracket and vertically remove the single fan upwards Step 2 Complete removal of system fan bracket Hold buckles on both ends of the fan bracket and vertically remove system fan bracket upwards ...

Page 126: ...n them with 3 screws Note To install the network card it needs to remove the cover of the corresponding slots on the chassis rear window first 5 2 7 Air Duct Replacement Step 1 Open the upper cover of the chassis Step 2 Press and hold the both sides of the air duct and then vertically remove the air duct upwards ...

Page 127: ... Step 2 Remove all the screws on the motherboard and vertically remove the motherboard upwards 5 2 9 Expander Backplane Replacement Step 1 Remove the internal HDD backplane bracket Remove the screws on the bracket and vertically remove the bracket away from the hardy holes Use the same way to remove the other two brackets ...

Page 128: ...of the expander backplane and align the three metal parts of the internal HDD backplane with the three slots on the chassis Step 2 Vertically install the backplane into the chassis use two screws to fix Step 3 Repeat step 1 and step 2 to install the other two internal HDD backplane 5 2 11 Front HDD Backplane Replacement Step 1 Align the hardy holes on the front HDD backplane with the rivets in the...

Page 129: ...backplane move the HDD backplane left to insert it into the expander backplane slots Step 3 Use two screws to fix 5 2 12 Front Control Panel Replacement Step Align the screw holes on the front control panel with the studs in the chassis install the front control panel into the chassis and use two screws to fix ...

Page 130: ... power on No information appeared on the display after power on via pressing On Off button 4 Front panel indicator is off All front panel indicators are off after power on 5 Front panel status indicator alarms The machine is under normal operation but status indicator gives an alarm 6 Blank screen of the display Blank screen occurs during using the display 7 Abnormal display Image dithering rollin...

Page 131: ...machine and a power module of the same type you could change the power module to test whether there s a power module fault d If above operations could not solve the problem please contact Inspur customer service 2 Power module indicator off or red indicator on Description The machine is under normal operation but a certain power module indicator is off or the red light is on Operation steps a Firs...

Page 132: ...d with physical memory capacity Operation steps a Ensure all memories of correct type have been correctly installed in place b Enter BIOS setup to view memory capacity if it could be completely identified in BIOS setup this may lie in the limitation on memory capacity set by the operating system Otherwise please contact Inspur customer service 6 Keyboard and mouse are not available Description Nei...

Page 133: ...a Make sure the operating system on server supports USB devices b Make sure system has been installed with correct USB device driver c Power off the server and then power on again to test d Check whether the USB device is normal when connecting to other hosts e If the USB device is normal when connecting to other hosts the server may be abnormal please call Inspur technical hotline for support if ...

Page 134: ...evice has been tested and complies with regulations related to Class A digital devices in Part 15 of FCC rules Main purpose of these limitations is to provide reasonable protection while operating such devices in business districts to avoid harmful disturbance This device may produce use and emit RF energy if installation or usage is carried out not according to instructions harmful disturbance ma...

Page 135: ...ble precautions against its disturbance 7 4 China Environmental Labeling This product complies with China environmental labeling criteria For environmental protection and resources recycling this product and its packaging material can be recycled The resource recovery rate of this product is designed to be no less than 80 and the resource recycling and regeneration rate is no less than 70 At the e...

Page 136: ...astic Bag Instructions 1 This table is compiled based on the provisions of SJ T 11364 2 Indicates that the content of the hazardous substance in all homogenous materials of this part is below the limitation requirement as described in GB T 26572 3 Indicates that the content of the hazardous substance in at least one homogenous material of this part is above the limitation requirement as described ...

Page 137: ...ranty or condition of merchantability satisfactory quality or fitness for a particular purpose is limited to the duration of the express warranty set forth above Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products In such states or countries some exclusion or limitation ...

Page 138: ...uct does not include any software applications or programs non Inspur products or non Inspur branded peripherals All non Inspur products or non Inspur branded peripherals eternal to the Inspur Hardware Product such as external storage subsystem displays printers and other peripherals are provides AS IS without Inspur warranty However non Inspur manufacturers and suppliers or publishers may provide...

Page 139: ... property of Inspur In the unlikely event that your Inspur Hardware Product has recurring failures Inspur at its sole discretion may elect to provide you with a replacement unit of Inspur s choosing that is the same or equivalent to your Inspur Hardware Product in performance This is your exclusive remedy for defective products 2 Exclusions Inspur does not warrant that the operation of this produc...

Page 140: ... model 3 Exclusive remedy To the extent allowed by applicable local law these terms and conditions constitute the complete and exclusive warranty agreement between you and Inspur regarding the Inspur hardware product you have purchased or leased These terms and conditions supersede any prior agreements or representations including representations made in Inspur sales literature or advice given to ...

Page 141: ...full determination of your rights 5 Customer responsibilities To enable Inspur to provide the best possible support and service during the Limited Warranty Period you will be required to 1 Maintain a proper and adequate environment and use the Inspur Hardware Product in accordance with the instructions furnished 2 Verify configurations load most recent firmware install software patches run Inspur ...

Page 142: ...ith Inspur attempting to resolve the problem over the telephone This may involve performing routine diagnostic procedures installing additional software updates or patches removing third party options and or substituting options 7 Make periodic backup copies of your files data or programs stored on your hard drive or other storage devices as a precaution against possible failures alteration or los...

Page 143: ...lure equipment Occurrence time of the fault Detailed description of the fault Device type and software version Measures taken after the fault and results Problem level and expected solution time 1 2 Necessary debugging preparations When turning to Inspur for technical support Inspur technical support engineers may help you carry out some operations to further collect fault information or make trou...

Page 144: ...ranty services that may be applicable to the Inspur Hardware Product you have purchased For more details refer to the Limited warranty period section Customer Replacement Unit CRU service Inspur products are designed with many Customer Replacement Unit CRU parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during this diagnosis period Inspu...

Page 145: ...ired to repair a defect the call will be scheduled during standard office hours unless otherwise stated for the Inspur Hardware Product you purchased Standard office hours are typically 08 00 to 17 00 Monday through Friday but may vary with local business practices In order to receive on site support you must 1 Have a representative present when Inspur provides warranty services at your site 2 Not...

Page 146: ...facture is more than 3 months the warranty period begins on the date of 3 months after the date of manufacture Inspur provides 3 year limited warranty of main parts and on site labor Note Mouses keyboards optical drives fans and cables are 1 year parts chassis and its accessories chassis lock key panel etc delivery attached documentation and CDs floppy disks power cables and packing materials are ...

Page 147: ...Global Limited Warranty and Technical Support Product serial number model name and model number Applicable error messages Add on options Operating system Third party hardware or software Detailed questions ...

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