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required
- Assist Inspur in running the Proprietary Service Tools
- Use the electronic data transfer capability to inform Inspur of events identified by
the software
- Purchase Inspur-specified remote connection hardware for systems with remote
diagnosis service, if required
- Return the Proprietary Service Tools or allow Inspur to remove these Proprietary
Service Tools upon termination of warranty support
- Not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary
Service Tools
(4)
In some cases, Inspur may require additional software such as drivers and agents
to be loaded on your system in order to take advantage of these support solutions
and capabilities.
(5)
Use Inspur remote support solutions where applicable. Inspur strongly
encourages you to use available support technologies provided by Inspur. If you
choose not to deploy available remote support capabilities, you may incur additional
costs due to increased support resource requirements.
(6)
Cooperate with Inspur attempting to resolve the problem over the telephone. This
may involve performing routine diagnostic procedures, installing additional software
updates or patches, removing third-party options, and/or substituting options.
(7)
Make periodic backup copies of your files, data, or programs stored on your hard
drive or other storage devices as a precaution against possible failures, alteration,
or loss. Before returning any Inspur Hardware Product for warranty support, back up
your files, data, and programs, and remove any confidential, proprietary, or personal
information.
(8)
Maintain a procedure to reconstruct your lost or altered files, data, or programs
that is not dependent on the Inspur Hardware Product under warranty support.
(9)
Notify Inspur if you use Inspur Hardware Products in an environment that poses a
potential health or safety hazard to Inspur employees or subcontractors. Inspur may
require you to maintain such products under Inspur supervision and may postpone
warranty service until you remedy such hazards.
(10)
Perform additional tasks as defined within each type of warranty service listed
below and any other actions that Inspur may reasonably request in order to best
