Ingenico D3500CLWI User Manual Download

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Desk Series

900024281 R11 000 05/1016

4_6

Installing MicroSD Card (optional)

4_7

Installing SIM for GPRS (optional)

4_8

Installing SAM3 (optional)

4_9

Installing 2nd SIM for GPRS

(optional)

Installing a paper roll

Daily use

6_1

Keypad functions

6_2

Adjusting the contrast

(B&W display only)

6_3

Card insertion

6_3_1

Swiping a card

6_3_2

Inserting a chip card

6_3_3

Reading Contacless (Optional)

6_3_4

Headphone output (Optional)

Maintenance / Wartung

7_1

Paper roll

7_2

Cleaning of the terminal

7_3

Transport and storage

7_4

Troubleshooting

7_5

Troubleshooting

Markings

8_1

FCC/IC Compliance

Summary of Contents for D3500CLWI

Page 1: ...Desk Series User Guide www ingenico com 28 32 boulevard de Grenelle 75015 Paris France T 33 0 1 58 01 80 00 F 33 0 1 58 01 91 35 Ingenico SA au capital de 47 656 332 317 218 758 RCS Nanterre...

Page 2: ...3_3 Security of your terminal tampering attempt detection 3_4 Desk series Fixed Installation 3_5 Characteristics 3_5_1 MainCharacteristics 3_5_2 Haupteigenschaften 4_Installation 4_1 Positioningthe t...

Page 3: ...er roll 6_Daily use 6_1 Keypad functions 6_2 Adjusting the contrast B W display only 6_3 Card insertion 6_3_1 Swipinga card 6_3_2 Inserting a chip card 6_3_3 Reading Contacless Optional 6_3_4 Headphon...

Page 4: ...ered in box with the product entrusting maintenance operations only to an authorized person Failure to comply with these instructions will void the manufacturer s responsibility GARANTIE SICHERHEIT Um...

Page 5: ...ds The cable connection for the telephone or Ethernet network This installation guide User guide Wall mountedpower supply unit Cable connection for the telephone or Ethernet network Terminal Desktop p...

Page 6: ...ble Must meet standards and regulations in the country of use For type A plug the protection of the installation must be set to 20 A Except for Norway do not connect on an IT electrical network Teleph...

Page 7: ...Erf llt die Normen und Vorschriften im Einsatzland Typ A Stecker m ssen mit 20A abgesichert sein Mit Ausnahme von Norwegen nicht an ein IT Stromnetz anschlie en Telefonnetz Einen Telefonstecker gem d...

Page 8: ...ularly after receipt You should check for example that thekeypadisfirmlyinplace thatthereisnoevidenceofunusualwires that have been connected to any ports on your terminal or associated equipment the c...

Page 9: ...mustbeangledat45ormore sothatoversightofthePIN entry from the rear of the device is not possible b The device must either be fitted in a swivel stand so that the customer can position the device in th...

Page 10: ...ktop power supply unit Weight approx 191 g without mains cable Size approx 118 x 48 x 31 mm L x w x h Class Class II equipment Input voltage AC 100 240V 50 60Hz Output voltage DC 8V 3A The powersupply...

Page 11: ...thContactless 8V 4A Desktop power supply Output 4A Recommended for terminals with Radio transceivers 2G 3G Wifi Bluetooth Cable length Label on terminal Type power supply wall mounted Power block cabl...

Page 12: ...B ronetzadapter Gewicht ungef hr 230 g ohne Netzkabel Gr e ungef hr 111 x 52 x 32 mm L x B x H Klasse Ausr stung Klasse II Eingangsspannung AC 115 230V 50 60Hz Ausgangsspannung DC 8V 4A Der Netzteil w...

Page 13: ...0 C to 40 C Max relative humidity 85 at 40 C Max altitude 2000 m Storage conditions Storage temperature 20 C 55 C Max relative humidity 85 at 55 C 4_2 Aufstellung des Terminals Stellen Sie das Termina...

Page 14: ...down side trapdoor Telephone Optional Power Supply SD Optional SIM 1 2 Optional Serial Link RS232 Ethernet Link Optional 10 100 BaseT USB Host USB Host Slave 2nd Serial Link RS232 Optional SAM 1 2 SA...

Page 15: ...r Unclip the trapdoor by pushing on the clip with your finger as shown on the figure here below Then lift the trapdoor rearward to remove it as shown by arrows on the figure Closing down side trapdoor...

Page 16: ...olgen Perform the following operations Open down side trapdoor then unclips the cables hook Plug telephone line equipped if necessary with user country specific converter to the telephone network Conn...

Page 17: ...e trapdoor TNV 3 circuit Telecommunication Network Voltage as per safety standard EN 60950 1 4_4_1KitMagicBoxinstallation optional WARNING Connecting is to be made when the terminal is powered off WAR...

Page 18: ...ions as described in connecting cables chapter and connect cables as follow Cables to plug Power lead Telephone line Ethernet cable Serial link RS232 cable If you need extra cables then cut undesired...

Page 19: ...n terminal and connection Using the supplied cable tie to attach to a table leg or similar Using the supplied cable tie and self adhesive support Using a counter sunk screw not supplied to an appropri...

Page 20: ...das Ger t auszuschalten indem Sie das Netz Perform the following operations Open down side trapdoor Insert the SAM Card into the slot marked 1 or 2 Take care to ensure that the SAM Card is inserted in...

Page 21: ...ng MicroSD Card optional CAUTION Before starting switch off the terminal by disconnecting the power supply WARNHINWEIS Bevor Sie beginnen das Ger t auszuschalten indem Sie das Netz Perform the followi...

Page 22: ...by disconnecting the power supply WARNHINWEIS Bevor Sie beginnen das Ger t auszuschalten indem Sie das Netz Open down side trapdoor Cut corner Insert the SIM GPRS into the slot marked SIM1 as indicat...

Page 23: ...disconnecting the power supply WARNHINWEIS Bevor Sie beginnen das Ger t auszuschalten indem Sie das Netz Open down side trapdoor Insert the SAM Card into the slot marked 3 as indicated on the figure...

Page 24: ...apdoor nsert the SIM GPRS into the slot marked SIM2 as indicated on the figure Take care to ensure that the SIM GPRS is inserted in the correct manner The insertion position SIM corner engraved on the...

Page 25: ...of unsuitable paper is likely to damage the printer of your terminal see paper characteristics at Maintenance chapter WARNHINWEIS Nur vom Hersteller zugelassenes Papier benutzen Durchmesser 40 mm Durc...

Page 26: ...the figure below Pull the paper up to the top of the terminal and hold it in this position Maintain the paper and close the lid Press the top of the lid in the centre as shown by arrow until it clips...

Page 27: ...024281 R11 000 05 1016 Copyright 2016 Ingenico All rights reserved 27 6_Daily use 6_1 Keypad functions NAVIGATION keys Ingenico key CANCEL key red CLEAR key yellow Feed paper long press VALIDATION key...

Page 28: ...key to decrease the contrast or the dot key key to increase it Keep pressing the keys as long as necessary 6_3 Card insertion 6_3_1 Swiping a card Insert the card manually in the driver magstripe faci...

Page 29: ...e but a card is not being read When a contactless card is presented to the contactless active zone during a transaction the second third and fourth status lights will be lit in turn The card read is s...

Page 30: ...eichtern 7_Maintenance Wartung CAUTION Before making any operations of maintenance in the terminal makesurethatthepowersupplyisdisconnected WARNHINWEIS Bevor irgendwelche Operationen der Wartung im Te...

Page 31: ...enes w rmeempfindliches Papier benutzt werden 7_2 Cleaning of the terminal First of all unplug all the wires from the terminal Good rules for proper cleaning of the terminal are Use a soft cloth that...

Page 32: ...that the tone of the phone line is free Check the configuration of the phone line and number to call Get support from technical Cards are not read Check that the magnetic card is passed correctly with...

Page 33: ...cordingtothelocalregulationofyour country Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries Packag...

Page 34: ...y afferent values voltage and max current This marking indicates power supply meets the energy efficiency level VI requirements Marking for Class II product Such product does not require a safety conn...

Page 35: ...e designed to provide reasonable protection against harmful interference in a residential installation This equipment generates usesandcanradiateradiofrequencyenergyand if not installed and used in ac...

Page 36: ...that necessary for successful communication Conform ment la r glementation d Industrie Canada le pr sent metteur radio peut fonctionner avec une antenne d un type et d un gain maximal ou inf rieur ap...

Page 37: ...Canada L indice d quivalence de la sonnerie IES sert indiquer le nombre maximal de dispositifs qui peuvent tre raccord s une interface t l phonique La terminaison d une interface peut consister en une...

Page 38: ...ill notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will b...

Page 39: ...s that any other recipient of this document or informationcontainedtherein is heldresponsibletoINGENICOforthe confidentiality of that information Care has been taken to ensure that the content of this...

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