Desk Series
900024281 R11 000 05/1016
Copyright© 2016 Ingenico
All rights reserved
32
Avoid exposing the terminal to the direct rays of the sun.
Do not put anything into the slot of the smart card reader
7_3
Transport and storage
Use the original packaging for any unit or stored.
Disconnect all cables from the terminal during the
transport.
7_4
Troubleshooting
The terminal does not turn on or does not connect to the telephone line
Check the power supply and telephone line cables
Check for electrical power network
The terminal fails to establish a telephone connection
Check that the tone of the phone line is free
Check the configuration of the phone line and number to
call
Get support from technical
Cards are not read
Check that the magnetic card is passed correctly (with
magstripe facing the main body of the terminal)
Swipe again the card with with constant speed, not too
slow not too fast.
Verify that the magnetic strip is not damaged, grooved or
cracked
Make sure you have inserted correctly the smart card into
the smart card reader and removed the card only after the
transaction
The ticket is not printed
Check the presence and proper positioning of the paper
roll. Possibly adjust the paper roll following instructions
present in this manual
Check the type of paper used (thermal paper must be used)
Verify thermal paper sensitive side.
