Warranty Policy
QQ5 Plus
Troubleshooting
QQ5 Plus
33
Problem Symptoms
Possible Cause
Things To Do
QQ5 can not return &
dock to the charging
base
1.
Charging station is
not properly placed
against the wall
2.
An object is in
between the charging
station and QQ5
3.
Battery level is too low
(LO shown on display)
4.
Something might stuck
on QQ5.
1.
Place the charging
station
securely against
the wall.
2.
Please remove the
object that blocks the
signal.
3.
Charge the QQ5
manually.
4.
Remove debris stuck to
the wheels & brushes
After being fully
charged, QQ5 is not
self starting
1.
The “automatic start”
function is not properly
set up.
2.
Battery may be
overheated
1.
Please set up the
“automatic start”
function again
2.
Wait until the
battery is cooled
down before using it
again
After charging the
battery for a few
times, the actual
cleaning time is still
shorter than the
pre-set time on timer
1.
Battery has not
been fully charged
2.
The battery is old and
needs to be replaced
1.
Charge the battery
manually (bypass the
base) for
48 hours. If it
works, something
might be wrong with
the charging base.
2.
Replace the battery
The roller brush and
side brush are not
working well
(E7&E8)
1.
Something got tangled
around brushes, or the
brush might be worn-out
1.
Clean the brushes;
replace them if
necessary
them
QQ5 will only move
backward
1.
The drop sensors may
be dirty
1.
Clean the drop
sensors.
Contact tech support if
it is still does not work.
QQ5 is moving in
circles (E5&E6)
1.
Something stuck on the
wheel
2.
One of the wheels may
be defective
1.
Clean the wheel
2.
Replace the defective
wheel.
32
Warranty Policy
Please fill in your warranty card completely and submit it to your local
customer service center.
Infinuvo provides you, as the owner of this Infinuvo product, with the
following Limited Warranty Policy.
One year Product Warranty:
Infinuvo warrants to the original purchaser of this Infinuvo product that the
product is free from defects in original materials and workmanship for a
period of up to one year from the date of initial purchase. This warranty is
only valid if the product has been properly installed and is used in the way
for which it is intended, and has received only factory-authorized repairs,
servicing or alterations.
Under-warranty products that meet these conditions and that function
improperly will be repaired or replaced, at the discretion of Infinuvo.
Six months Battery Warranty:
Infinuvo warrants to the original purchaser of this Infinuvo product that
the original batteries contained within this product will function for a
period of six months. This warranty is only valid if the product has been
properly installed and is used in the way of which it is intended, and has
received only factory-authorized repairs, servicing, or alterations.
Under-warranty batteries that meet these conditions and that function
improperly will be repaired or replaced, at the discretion of Infinuvo.
These warranties contain the sole express warranty of Infinuvo, which
makes no other warranties, expressed or implied. These warranties are
made in lieu of any implied warranties of merchantability or fitness for a
particular purpose. These warranties give you specific legal rights. You
may also have other rights, which vary from state to state.
WHEN YOU RETURN A CLEANMATE PRODUCT OR BATTERY
UNDER THIS WARRANTY, you must first obtain an RMA number by
calling your local customer service center or www. infinuvo.com
Infinuvo reserves the right to request that you submit a letter describing
the circumstances under which the problem occurred and that you submit
invoice and any other supporting evidence and documentation.
