IBM xSeries 200VL, Installation Manual

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© Copyright IBM Corp. 2001
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Appendix A. Warranty information
This appendix contains the warranty period for your product, information about
obtaining warranty service and support, and the IBM Statement of Limited Warranty.
Warranty period
Contact your place of purchase for warranty service information. Some IBM Machines
are eligible for on-site warranty service depending on the country or region where
service is performed or the machine type.
IBM xSeries 200VL - Machine Type 8481
IBM xSeries 200 - Machine Type 8479
Warranty service and support
With the original purchase of an IBM server product, you have access to extensive
support. During the IBM Machine warranty period, you may call IBM or your reseller
for problem-determination assistance under the terms of the IBM Statement of Limited
Warranty.
The following services are available during the warranty period:
• Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
• IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service, either on-site or at an IBM service center as
determined by IBM.
• Engineering Change management - Occasionally, there might be changes that
are required after a product has been shipped from IBM. In those instances, IBM
will make Engineering Changes (ECs) available that apply to your hardware.
The following items are not covered under warranty service:
• Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
• Identification of non-IBM software problem sources.
• Installation of customer replaceable units (CRUs).
• Installation and configuration of machine code or licensed internal code that is
designated as customer installable.
Country or region Warranty period
All countries Parts - 1 year, labor - 1 year
Country or region Warranty period
United States, Canada, and Japan Parts - 3 years, labor - 1 year
All other countries Parts - 3 years, labor - 3 years