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ScrollPoint III Mouse problems

Symptom

Action

The mouse or pointing
device does not work.

Clean the mouse. See “Mouse” on page 29.

Verify that:

1.

The mouse or pointing-device cable is securely attached
to the proper connector on the computer. Depending on
the type of mouse you have, the mouse cable will
connect to either the USB or PS/2 mouse connector. To
find the mouse connector, see “Connecting cables” on
page 8.

2.

The device drivers for the mouse are installed correctly.

If you cannot correct the problem, have the computer
serviced.

62

User Guide

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Summary of Contents for X40i - NetVista - 2179

Page 1: ...For the latest version of this online publication go to http www ibm com pc support User Guide Type 2179 Type 6643 ...

Page 2: ......

Page 3: ...For the latest version of this online publication go to http www ibm com pc support User Guide Type 2179 Type 6643 ...

Page 4: ... notices on page vii and Notices and Trademarks on page 81 Third Edition February 2001 Copyright International Business Machines Corporation 2001 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...nagement features 2 Keyboard and mouse features 3 Expansion capability 3 Power 3 Security features 3 Supported operating systems 3 Software 4 IBM preinstalled software 4 Additional software 4 Access IBM 4 Chapter 2 Setting up your computer 5 Selecting a location for your computer 5 Arranging your workspace 6 Comfort 6 Glare and lighting 6 Air circulation 7 Electrical outlets and cable lengths 7 Co...

Page 6: ...me 25 Recording and playing back sound 26 Using power management features 26 Using the Windows Start menu 27 Using the Standby button on the keyboard 27 Using the power button 27 Setting power schemes 27 Using security features 28 Locking the cover 28 Locking the keyboard 28 Taking care of your computer 28 Basics 29 Cleaning your computer and keyboard 29 Monitor and screen 29 Mouse 29 Moving your ...

Page 7: ...D RW drive problems 56 DVD disc problems 57 Diskette drive problems 58 Display monitor problems 58 General problems 59 Intermittent problems 59 Rapid Access III Keyboard problems 60 Rapid Access Wireless Keyboard problems 61 ScrollPoint III Mouse problems 62 ScrollPoint Wireless Mouse problems 63 Memory problems 64 Modem problems 65 Optional device problems 68 Software problems 69 Universal Serial...

Page 8: ...ng help and service 76 Using the documentation and diagnostic programs 76 Calling for service 76 Other services 78 Purchasing additional services 79 Notices and Trademarks 81 Notices 81 General notices 81 Processing date data 82 Trademarks 82 Index 83 vi User Guide ...

Page 9: ...he installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlet 5 Turn device ON To disconnect 1 Turn everything OFF 2 First remove powe...

Page 10: ...truction contraire mentionnée dans les procédures d installation et de configuration v Lorsque vous installez que vous déplacez ou que vous manipulez le présent produit ou des périphériques qui lui sont raccordés reportez vous aux instructions ci dessous pour connecter et déconnecter les différents cordons Connexion 1 Mettez les unités hors tension 2 Commencez par brancher tous les cordons sur les...

Page 11: ... utilisation de mauvaise manipulation ou de mise au rebut inappropriée Ne pas v Lancer ou plonger dans l eau v Chauffer à plus de 100 C 212 F v Réparer ou désassembler Mettre au rebut les batteries usagées conformément aux règlements locaux Modem safety information To reduce the risk of fire electrical shock or injury when using telephone equipment always follow basic safety precautions such as v ...

Page 12: ...BM Personal Computer models are equipped from the factory with a CD ROM drive or a DVD ROM drive CD ROM drives and DVD ROM drives are also sold separately as options CD ROM drives and DVD ROM drives are laser products These drives are certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class ...

Page 13: ...classe 1 conforme aux normes CEI 825 et CENELEC EN 60 825 Lorsqu une unité de CD ROM DVD ROM est installée tenez compte des remarques suivantes ATTENTION Pour éviter tout risque d exposition au rayon laser respectez les consignes de réglage et d utilisation des commandes ainsi que les procédures décrites L ouverture de l unité de CD ROM DVD ROM peut entraîner un risque d exposition au rayon laser ...

Page 14: ...xii User Guide ...

Page 15: ...can help you avoid damage to the hardware or software that comes with your computer Note A Note contains information you might find especially useful Important An Important notice warns you about possible problems you could encounter Highlighted text is also used as a convention in this book There are several ways that text is highlighted and each highlighting convention has a specific purpose Hig...

Page 16: ...icon on your desktop v Quick Reference This hard copy publication contains information about setting up your computer troubleshooting problems and product recovery software v Hardware Maintenance Manual This publication for trained service technicians can be downloaded from the World Wide Web as a PDF file For more information see Chapter 7 Getting information help and service on page 75 v Technic...

Page 17: ... software Identifying your computer In most instances the best way to identify your computer is by the machine type model number The machine type model number indicates the various features of the computer such as the type of microprocessor and the number of bays You can find this number on the small label on the right side of your computer An example of a machine type model number is 6643 xxx Cop...

Page 18: ...64 and 128 MB non parity non ECC DIMMs standard v 256 MB non parity non ECC DIMMs optional v 512 MB maximum SDRAM supported v Flash memory for system programs Internal drives v One EIDE hard disk drive v One 3 5 inch diskette drive v One CD ROM DVD ROM or CD RW drive Graphics subsystem Integrated high performance graphics controller Audio subsystem v Integrated 16 bit Sound Blaster Pro compatible ...

Page 19: ...v Two DIMM sockets v Parallel port some models Power v 115 watts v Manual switch between ranges 90 137 or 180 265 V ac v Automatic switching 57 63 or 47 53 Hz input frequency range v Built in overload and surge protection v Advanced Power Management support v Advanced Configuration and Power Interface ACPI support Security features v Power on and administrator passwords v Cover lock some models on...

Page 20: ...hat you might choose to install Go to Access IBM for information about installing software from the Software Selections CD Access IBM The Access IBM program is preinstalled on your computer and is accessible from the Windows desktop It provides the following Start up This selection provides topics about setting up your computer How Do I This selection provides topics describing how to complete spe...

Page 21: ...e following v Computer v Power cord v Keyboard v Mouse If you are missing an item contact your place of purchase Selecting a location for your computer Make sure you have an adequate number of properly grounded electrical outlets for the computer and any other attached devices Select a location for the computer where it will remain dry Leave about 50 mm 2 in of space around the computer for proper...

Page 22: ...hat your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest When using the keyboard keep your forearms parallel to the floor and your wrists in a neutral comfortable position Glare and lighting Position the monitor and adjust the tilt to minimize glare and reflections from overhead lights windows and other light sources Place it at right angles to windows ...

Page 23: ...s can cause overheating which might result in a malfunction or damage Place the computer and monitor so that nothing blocks the air vents usually 51 mm 2 in of air space is sufficient Also make sure the vented air is not blowing on someone else Electrical outlets and cable lengths The location of electrical outlets and the length of power cords and cables that connect to the printer and other devi...

Page 24: ...bles v Connect all device cables before plugging any power cords into an electrical outlet v Connect the power cords to the computer and to the other devices before plugging them into an electrical outlet Important If your computer is being connected to an Ethernet network a Category 5 Ethernet cable must be used for operation of the system within FCC Class A limits 8 User Guide ...

Page 25: ...B keyboard and mouse plug them into the USB ports at the rear of the computer near the power cord connector These cables can be relocated to other USB connectors at a later time if desired If your computer comes with an IBM Dual Wireless Receiver plug the receiver into one of the USB connectors at the rear of the computer The Rapid Access Wireless Keyboard and the ScrollPoint Wireless Mouse operat...

Page 26: ...Figure 1 Standard connectors 10 User Guide ...

Page 27: ...ector 4 PS 2 mouse connector 2 Ethernet or modem connector 5 PS 2 keyboard connector 3 Ethernet connector Starting the computer Go to the Quick Reference for information about how to turn on your computer and see Chapter 3 Operating and caring for your computer on page 13 Note If you suspect a problem see Chapter 6 Troubleshooting on page 49 Figure 2 Optional connectors Chapter 2 Setting up your c...

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Page 29: ...n the computer The lights are status indicators that tell you when a certain device such as the diskette drive is in use 1 Hard disk drive in use indicator 7 Diskette eject button 2 Power standby indicator 8 CD ROM or DVD ROM eject button 3 Power button 9 CD ROM or DVD ROM in use indicator 4 LCD brightness increase button 10 Diskette drive in use indicator 5 LCD brightness decrease button 11 Diske...

Page 30: ...five seconds and the computer will then turn off LCD brightness decrease button Press and hold this switch until the monitor brightness is decreased to the desired level LCD brightness increase button Press and hold this switch until the monitor brightness is increased to the desired level Device bay release button Press this button to lower the device bay for access to the diskette drive and the ...

Page 31: ...4 Click OK Using the Rapid Access keyboard There are two types of Rapid Access keyboards for your computer the Rapid Access III RAK III and the Rapid Access Wireless keyboard There are some differences that will be discussed later However from an operational standpoint they are the same The Rapid Access keyboard features special buttons for your convenience The buttons provide shortcuts on the key...

Page 32: ...only 7 Stop button 3 Num Lock LED RAK III only 8 Play Pause button 4 Caps Lock LED RAK III only 9 Volume control 5 Scroll Lock LED RAK III only 10 Next track button 11 Previous track button Customizing a Rapid Access Button 1 From the Windows desktop click Start 2 Select Settings and then click Control Panel 3 Double click Keyboard Rapid Access The Rapid Access Keyboard Customization program start...

Page 33: ...y RF communications with the IBM Dual Wireless Receiver that is connected to one of the USB connectors on the computer When the wireless receiver is installed a software utility provides status icons and help information in the lower right corner of your desktop just above the default Windows Taskbar Click help to find more information about the wireless keyboard Chapter 3 Operating and caring for...

Page 34: ...mouse buttons 3 Context menu button Use this button to display a menu for the active program icon or object 4 Scroll stick Use this stick to control the scrolling action of the mouse This stick is pressure sensitive The direction in which you apply pressure controls the direction of the scrolling action The amount of pressure you apply controls the scrolling speed Note The Scroll stick works only ...

Page 35: ...corner of your desktop just above the default Windows Taskbar Click help to find more information about the wireless mouse Chapter 3 Operating and caring for your computer 19 ...

Page 36: ...e is protected by a plastic cover Handling and storing diskettes Inside the protective diskette case is a flexible disk with a magnetic sensitive coating This disk can be damaged by heat dust a magnetic field or even a fingerprint Use the following guidelines when handling and storing diskettes v If the cover is damaged do not use the diskette A damaged diskette might damage the diskette drive v A...

Page 37: ...s C 39 to 127 degrees F are acceptable for 3 5 inch diskettes Keep diskettes away from heat The plastic outer covering might warp damaging the diskette Inserting and removing diskettes Press the device bay release button to lower the device bay See Accessing the diskette drive and CD drive on page 20 To insert a diskette hold the diskette with the label facing up and insert the end with the protec...

Page 38: ... Most 3 5 inch diskettes have a write protect switch that can be used to prevent data from being written to or erased from the diskette If a 3 5 inch diskette does not have a write protect switch it is permanently write protected A write protect switch is located on the back of 3 5 inch diskettes Write protect switch v To allow writing to the diskette slide the switch so that the write protect win...

Page 39: ...light v Do not insert any object other than a CD disc into the drive v Before moving the computer remove the CD disc from the drive Handling a CD disc When handling a CD disc follow these guidelines v Hold the disc by its edges Do not touch the surface of the side that is not labeled v To remove dust or fingerprints wipe the disc with a clean soft cloth from the center to the outside Wiping the di...

Page 40: ...ly pushing the tray closed When the tray is closed the indicator light on the front of the drive will activate to indicate that the drive is in use To remove a disc 1 Press the device bay release button to lower the device bay See Accessing the diskette drive and CD drive on page 20 2 With the computer turned on press the eject button When the tray slides out manually pull it the rest of the way o...

Page 41: ...he device drivers are provided on the Product Recovery CD that comes with your computer If your computer has IBM preinstalled software video device drivers have already been installed on the hard disk However you can use the device driver installation instructions if you need to reinstall the device drivers or if you need information on obtaining and installing updated device drivers Using audio f...

Page 42: ...to your operating system documentation for information and instructions Note If you experience interference or speaker feedback while recording try reducing the microphone recording volume gain Using power management features Your computer supports the Standby feature This feature lets the computer enter a low power state to conserve energy You can put the computer in Standby mode in three ways v ...

Page 43: ...an four seconds An incoming modem ring while the computer is in Standby mode also brings the computer out of Standby mode v When the power button is set for Shutdown pressing the power button regardless of the length of time you hold it in simply turns off or starts the computer The power button is preset for shutdown To change the power button mode do the following 1 From the Windows desktop clic...

Page 44: ...els only Locking the cover Some models come with a built in cover lock You can use this to restrict access to components inside the computer Locking the keyboard You can set a power on password through the Configuration Setup Utility program and use the security features built into the Windows operating system If you decide to use passwords do not forget them If you set a power on password the key...

Page 45: ...urfaces and ensure trouble free operation CAUTION Be sure to turn off the computer before cleaning Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer Monitor and screen Do not use abrasive cleaners when cleaning the surface of the monitor screen The screen surface is easily scratched so avoid touching it with pens pencil points and erasers To clean the ...

Page 46: ...he mouse right side up The retainer and ball will drop out into your hand 5 Using a damp cloth wipe the outside of the mouse and the retainer Be sure to wipe the rollers inside the mouse 6 Insert the ball and retainer Lock the retainer by rotating it opposite the direction of the arrow 7 Reconnect the mouse cable to the computer 30 User Guide ...

Page 47: ...and then disconnect the other ends of cables from the computer 5 Disconnect all cables connecting external devices such as a keyboard mouse printer scanner and joystick 6 If you are moving the computer just a short distance to the next room for example you can leave the keyboard and mouse connected Slide the keyboard under the display on the base and lift the computer as shown 7 If you are moving ...

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Page 49: ...r is already on when you start this procedure you must shut down the operating system turn off the computer wait a few seconds until all in use lights go off and restart the computer 2 When the Configuration Setup Utility prompt displays in the lower left corner of the screen during startup press F1 This prompt is displayed for only a few seconds You must press F1 quickly If you have not set a pas...

Page 50: ...item has been made in the system configuration or the Configuration Setup Utility program has detected an error and attempted to correct it Also an additional menu might follow a menu item with a beside it A system resource conflict was detected Resolve this conflict before exiting from the Configuration Setup Utility program so that your computer will function properly In the program menus the Co...

Page 51: ...c several times If you want to save the new settings select Save Settings before you exit Otherwise your changes will not be saved Using passwords You can use passwords to provide security for your computer and data There are two kinds of passwords a power on password and an administrator password You do not have to set a password of either type to use your computer However if you decide to set ei...

Page 52: ...kette drive cannot be accessed Diskette Write Protect When this feature is set to Enable all diskettes are treated as if they are write protected Hard disk Write Protect When this feature is set to Enable the hard disk is write protected IDE controller When this feature is set to Disable all devices connected to the IDE controller such as hard disk drives are disabled and will not be displayed in ...

Page 53: ...e Configuration Setup Utility primary startup sequence and the automatic power on startup sequence Changing the startup sequence To view or change the primary or automatic power on startup sequence do the following 1 Start the Configuration Setup Utility program see Starting and using the Configuration Setup Utility program on page 33 2 Select Start Options and press Enter 3 Select Startup Sequenc...

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Page 55: ...e instructed to do so When you handle options and other computer components take these precautions to avoid static electricity damage v Limit your movement Movement can cause static electricity to build up around you v Always handle components carefully v Handle adapters and memory modules by the edges Never touch any exposed circuitry v Prevent others from touching components v When you install a...

Page 56: ...onfigSafe is a part of the preinstalled software in your computer For more information use the ConfigSafe help system Available options For the latest information about available options see the following World Wide Web pages v http www ibm com pc us options v http www ibm com pc support You can also obtain information through the following sources v Within the United States call 1 800 IBM 2YOU 1 ...

Page 57: ...t 8 Power connector 2 PCI expansion slot 9 CD drive connector 3 CD drive audio connector 10 Diskette drive connector 4 Fan connector 11 Hard disk drive connector 5 Parallel connector 12 CMOS clear jumper 6 Microprocessor 13 Battery 7 DIMM sockets SDRAM Disconnecting cables To disconnect cables do the following Chapter 5 Installing options 41 ...

Page 58: ...nnect all cables attached to your computer See Disconnecting cables on page 41 2 Place the computer on a padded surface in the position shown in the following illustration Attention Be sure to use a soft padded surface such as cloth or paper towels when positioning the computer for service The monitor or monitor bezel might be scratched if placed on a hard surface 3 Pry off the four snap on screw ...

Page 59: ...Chapter 5 Installing options 43 ...

Page 60: ...computer cover See Removing the rear cover on page 42 2 To release the hard disk drive use a flat blade screwdriver or coin and pry up on the latch as shown in the following illustration 3 Rotate the hard disk drive outward and disconnect the power cable and the signal cable from the drive 4 Detach the hard disk drive from the system board cover and set it aside 44 User Guide ...

Page 61: ... Remove the hard disk drive See Removing the hard disk drive on page 44 3 Remove the four thumbscrews holding the system board cover Attention A fan is mounted inside the system board cover and is connected to the system board with a cable Be careful to not damage the cable when removing the cover For the location of the fan cable connector see System board on page 41 4 Carefully lift the system b...

Page 62: ...IMM do the following 1 Remove the rear computer cover See Removing the rear cover on page 42 2 Remove the hard disk drive See Removing the hard disk drive on page 44 3 Remove the system board cover See Removing the system board cover on page 45 4 Locate the DIMM sockets on the system board See System board on page 41 5 Open the module retaining clips on one of the DIMM sockets 46 User Guide ...

Page 63: ...the socket making sure that the notches in the DIMM are aligned with the tabs on the socket Push the DIMM straight down into the connector until the retaining clips close Notches 7 Replace the system board cover 8 Replace the hard disk drive 9 Replace the rear cover Chapter 5 Installing options 47 ...

Page 64: ... inches in height To install an adapter do the following 1 Remove the rear cover See Removing the rear cover on page 42 2 Remove the hard disk drive See Removing the hard disk drive on page 44 3 Remove the system board cover See Removing the system board cover on page 45 4 Remove the screw and slot cover for the expansion slot 5 Install the adapter 1 into the expansion slot on the system board and...

Page 65: ...n pass on to a service technician You can check the hardware by following the procedures in this chapter You can also use the diagnostic programs provided with your computer see IBM Enhanced Diagnostics on page 69 for a description of these programs If you do not identify a hardware problem and have not made a user error you might have a software problem If you suspect that you have a software pro...

Page 66: ...diagnostic programs do not detect an error go to Device troubleshooting charts on page 53 2 You have an unreadable display or an error message is displayed Is an error message displayed No Continue at step 3 Yes Refer to POST error codes on page 51 and look for the error message then return here Is the error message in this table No The message might be from your software Refer to documentation fo...

Page 67: ...ished by the Configuration Setup Utility program v Starts the video operation v Verifies that the diskette drives are working v Verifies that the hard disk drive and the CD ROM or DVD ROM drive are working POST error codes are displayed when POST detects problems with or changes to the hardware configuration during startup POST error messages are 3 4 5 8 or 12 character alphanumeric messages and i...

Page 68: ... Go to Running the IBM Enhanced Diagnostics program on page 70 for instructions on running memory diagnostics 301 Keyboard error 1 Make sure the keyboard is properly connected 2 If the keyboard is properly connected have the computer serviced 662 Diskette drive configuration error 1 Go to Starting and using the Configuration Setup Utility program on page 33 and follow the instructions to verify th...

Page 69: ...hat the startup sequence is configured properly 2 If the problem persists have the computer serviced 2400 Display adapter failed using alternate Have the computer serviced 2462 Video configuration error Have the computer serviced 5962 IDE CD ROM configuration error Have the computer serviced 8601 Pointing device error Have the computer serviced 8603 Pointing device has been removed 1 Make sure tha...

Page 70: ... ROM drive CD ROM DVD ROM or CD RW drive problems on page 56 Diskette drive Diskette drive problems on page 58 Display monitor Display monitor problems on page 58 DVD disc DVD disc problems on page 57 General General problems on page 59 Intermittent Intermittent problems on page 59 Rapid Access III keyboard Rapid Access III Keyboard problems on page 60 Rapid Access Wireless keyboard Rapid Access W...

Page 71: ...not correct the problem run the diagnostic programs see Running the IBM Enhanced Diagnostics program on page 70 If you need technical assistance see Chapter 7 Getting information help and service on page 75 No audio when you play DOS games or use DOS programs 1 Make sure the game or program is configured to use Sound Blaster Pro or Sound Blaster emulation Refer to the documentation that came with ...

Page 72: ...ee Chapter 7 Getting information help and service on page 75 A CD disc does not work v Verify that the disc is inserted correctly with its label up v Make sure that the disc you are using is clean To remove dust or fingerprints wipe the CD with a clean soft cloth from the center to the outside Wiping the CD in a circular direction might cause loss of data v Verify that the disc you are using is go...

Page 73: ...cratched 3 Check all cable connections to and from the speakers 4 Select a different audio track If you need technical assistance see Chapter 7 Getting information help and service on page 75 Playback is very slow or choppy 1 Disable any background programs such as antivirus or desktop themes 2 Ensure that video resolution is set to less than 1152 x 864 3 Make sure that the DMA check box is select...

Page 74: ...program see Software problems on page 69 If you cannot correct the problem have the computer serviced Display monitor problems Symptom Action General monitor problems 1 Make sure the brightness controls are adjusted correctly 2 Some IBM monitors have their own self tests If you suspect a problem with your monitor see Running the IBM Enhanced Diagnostics program on page 70 and run diagnostics on th...

Page 75: ...problem have the computer serviced Intermittent problems Symptom Action A problem occurs only occasionally and is difficult to repeat Verify that 1 All cables and cords are securely connected to the computer and attached devices 2 When the computer is turned on the fan grill is not blocked there is airflow around the grill and the fans are working If air flow is blocked or the fans are not working...

Page 76: ...re the only keys that are not working you might have these buttons disabled or not assigned to a function Use the help system in the Rapid Access Customization Keyboard program to help diagnose problems with Rapid Access Buttons To access the program and start the help system a From the Windows desktop click Start b Select Settings and then click Control Panel c Double click Keyboard Rapid Access ...

Page 77: ...led or not assigned to a function Use the help system in the Rapid Access Customization Keyboard program to help diagnose problems with Rapid Access Buttons To access the program and start the help system a From the Windows desktop click Start b Select Settings and then click Control Panel c Double click Keyboard Rapid Access The Rapid Access Keyboard Customization program starts d Click Help Poor...

Page 78: ...cable is securely attached to the proper connector on the computer Depending on the type of mouse you have the mouse cable will connect to either the USB or PS 2 mouse connector To find the mouse connector see Connecting cables on page 8 2 The device drivers for the mouse are installed correctly If you cannot correct the problem have the computer serviced 62 User Guide ...

Page 79: ... computer serviced The advanced mouse functions scroll stick do not work Reload the mouse driver from the CD or from c IBMTOOLS DRIVER Poor mouse performance cursor skips 1 Clean the mouse ball and cage See Mouse on page 29 2 Change the batteries in the mouse 3 Change the channel on the mouse 4 Move the mouse away from any large metal objects or replace the desk with a non metallic desk 5 Move the...

Page 80: ... memory on page 46 2 The DIMMs are properly installed and securely connected 3 If you added or removed memory you saved the new configuration before exiting from the Configuration Setup Utility program If the problem persists run the memory test from the diagnostic program supplied with your computer See Running the IBM Enhanced Diagnostics program on page 70 for further information The computer m...

Page 81: ...digital subscriber line ADSL adapter or home networking adapter refer to the documentation for those devices to ensure the cords are properly connected 2 Make sure no one is using the telephone 3 Make sure the telephone line is working 4 Add the modem command x3 to the initialization string for the communication program you are using For help with changing the initialization string refer to the do...

Page 82: ...Make sure you are calling the correct number and that you are using the correct communications settings For additional help refer to the documentation for your communications software 4 Make sure no one else is using the telephone while you are communicating with another computer 5 If you have Call Waiting make sure it is disabled 6 If some communications programs work but others do not there migh...

Page 83: ...dem type of Other you must include the proper modem initialization string For most programs the initialization string AT F will work v Baud rate 115200 Kbps or the maximum setting offered by your communications software v COM port COM1 For help with configuring your communications program refer to the documentation that comes with your communications program If these actions do not correct the pro...

Page 84: ...ation for any other installed adapters to determine the resources required for each adapter 6 You updated the configuration information in the Configuration Setup Utility program if necessary and have no conflicts For more information see Chapter 4 Using the Configuration Setup Utility program on page 33 If the problem persists run the diagnostic programs See Running the IBM Enhanced Diagnostics p...

Page 85: ...ptom Action A Universal Serial Bus USB device does not work Verify that the USB device is properly installed and firmly seated If you cannot correct the problem have the computer serviced IBM Enhanced Diagnostics IBM provides programs that you can run to diagnose hardware problems and some software problems Several utility programs that provide helpful information about your computer are also incl...

Page 86: ...ng an IBM Enhanced Diagnostics diskette To download the IBM Enhanced Diagnostics diskette image from the World Wide Web do the following 1 Go to http www ibm com pc support on the World Wide Web 2 Type your machine type and model and click Go 3 Select Downloadable files 4 Download the EXE file to a hard disk directory not to a diskette 5 Go to a DOS prompt and change to the directory where the fil...

Page 87: ...only a few seconds Wait for the product recovery menu to display 4 Depending on your operating system you might be prompted to select a system setting If no prompt displays go to the next step 5 When the main menu appears select System Utilities 6 From the System Utilities menu select Run Diagnostics The IBM Enhanced Diagnostics Program starts When you are finished running diagnostics you will be ...

Page 88: ...ces 2 Remove the rear cover See Removing the rear cover on page 42 3 Remove the hard disk drive See Removing the hard disk drive on page 44 4 Remove the system board cover See Removing the system board cover on page 45 5 Remove the old battery 1 6 Install the new battery 72 User Guide ...

Page 89: ...ent an error message might be displayed This is normal after the battery is replaced 8 Turn on the computer and all attached devices 9 Use the Configuration Setup Utility program to set the date and time and any passwords 10 Dispose of the old battery as required by local ordinances or regulations Chapter 6 Troubleshooting 73 ...

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Page 91: ...p to date information about IBM Personal Computer products and support The address for the IBM Personal Computing home page is http www ibm com pc You can find support information for your IBM products including supported options at http www ibm com pc support If you select Profile from the support page you can create a customized support page that is specific to your hardware complete with Freque...

Page 92: ...ing information or the diagnostic programs might tell you that you need additional or updated device drivers or other software IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www ibm com pc support and follow the instructions Calling for service If you have tried to correct the pro...

Page 93: ... obtain warranty service In the U S and Canada these services are available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 00 a m to 6 00 p m Note Response time will vary depending on the number and complexity of incoming calls If possible be at your computer when you call Please have the following information ready v Machine Type and Model v Seri...

Page 94: ... S A and Puerto Rico U S A and Puerto Rico 1 800 772 2227 In all other countries contact your IBM reseller or IBM marketing representative Other services IBM Update Connector is a remote communication tool that you can use with some IBM computers to communicate with the HelpCenter Update Connector enables you to receive and download updates for some of the software that might come with your comput...

Page 95: ...lated to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Support Services Web site at http support microsoft com directory or you can contact the IBM HelpCenter Some fees might apply Purchasing additional services During and after the warranty period you can purchase additional services such as support for IBM and non IBM hardware operating systems and ...

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Page 97: ...shing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATI...

Page 98: ...e data with them IBM cannot take responsibility for the date data processing capabilities of non IBM products even if those products are preinstalled or otherwise distributed by IBM You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed This IBM hardware product cannot prevent errors that might occur if softw...

Page 99: ...p Utility other settings 37 connecting cables 8 controls and indicators 13 D device bay 13 20 diagnostics diskette 69 disconnecting cables 41 diskette drive 20 diskette drive problems 58 display monitor problems 58 DVD ROM drive 57 E electrical outlets and cable lengths 7 Ethernet connections 8 expansion capability 3 G general problems 59 glare and lighting 6 graphics subsystem 2 H handling a CD o...

Page 100: ... continued DVD ROM drive 57 general 59 intermittent 59 memory 64 optional device 68 Rapid Access III keyboard 60 Rapid Access Wireless keyboard 61 ScrollPoint III mouse 62 ScrollPoint Wireless mouse 63 software 69 USB 69 product overview 1 R RAM adding 46 Rapid Access III keyboard 15 Rapid Access Wireless Keyboard 15 rear cover removing 42 removing hard disk drive 44 rear cover 42 system board cov...

Page 101: ...ity 33 diskettes 20 mouse 18 power button on keyboard 27 power management features 26 power management in Windows 98 27 security features 28 security profile by device 36 standby button on keyboard 27 video features 25 Windows start menu 27 V video device drivers 25 volume 25 W wireless keyboard 9 17 mouse 9 18 receiver 9 17 18 write protecting diskettes 22 Index 85 ...

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Page 104: ... Part Number 23P1256 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber 1P P N 23P1256 ...

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