IBM TotalStorage SAN256N Director 2045-N16, Installation And Maintenance Manual, Page: 122 / 157

SAN256N Director 2045-N16
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Using Enterprise Manager 9.0
Use the following procedure to gather information for IBM technical support.
1. From the Enterprise Manager server screen, click Maintenance on the tool bar and
select Debug Backup.
2. A window appears asking about data collection. Select all of the installed directors.
Note: Depending on the number of installed directors on the Enterprise Manager,
the operation may take up to 20 minutes to complete.
3. Collect the resultant Debugbackup.zip file.
SAN256N director general information
The following information may be gathered from the Enterprise Manager, from
observation of SAN256 LEDs, and from the TCM 16-character display.
• Chassis/cabinet physical configuration, consisting of:
– Chassis or cabinet serial number
– Number of TFIO boards
– Number of TSW boards
– Number of TCM boards
– Physical/slot locations of boards in chassis
• Logical SAN256N configuration, consisting of:
– Physical configuration/ports attached
– List of active/inactive ports
– System log files
• Enterprise Manager version installed.
• Code levels in SAN256 maintenance screen under EM software.
• Check the Alarm debug log files to check if an error had occurred before, and for the
location of the error.
• Determine the Fabric ID and Chassis ID settings of all switches being controlled by the
Enterprise Manager.
• Verify the Enterprise Manager Workstation Operating System and version.
• Check the LEDs on the front of the TFIO, TSW, and TCM boards to check which LEDs
are lit, and which LEDs are not lit, or the flashing pattern of the Heartbeat LEDs.
• Check the TCM 16-character display for any displayed error codes and record the
codes for future use.
Troubleshooting TCM boards
Indications of problems with TCM boards may come from three sources:
• LEDs on the TCM board.
• The 16-character scrolling display near the bottom of the board.
• The Enterprise Manager alarm log.