IBM TotalStorage IP Storage 200i 110, Installation Manual

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Setting up your network-attached storage appliance
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Arranging for service
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Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased a network-attached storage appliance, you are eligible
for IBM up and running support for 90 days after installation. This service provides
assistance for:
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Setting up your network-attached storage appliance
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Limited configuration assistance
Please have the following information ready when you call:
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Machine type and model
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Serial numbers of your appliance and other components, or your proof of
purchase
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Description of the problem
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Exact wording of any error messages
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Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m. In all other countries, contact your IBM reseller or IBM marketing
representative.
1
1. Response time will vary depending on the number and complexity of incoming calls.
Appendix A. Getting help, service, and information
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