IBM TotalStorage FAStT200, Installation And User Manual

Page: 85 / 114

Chapter 6. Solving problems
67
Getting help, service, and information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist you.
With the original purchase of an IBM hardware product, you have access to extensive
support coverage. During the IBM hardware product warranty period, you may call the
IBM Personal Systems HelpCenter (1-800-772-2227 in the U.S.) for hardware product
assistance covered under the terms of the IBM Statement of Limited Warranty.
The following services are available during the warranty period:
• Problem Determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
• IBM Hardware Repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
• Engineering Change Management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make Engineering Changes (ECs) available that apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service. Refer to the IBM
hardware warranty for a full explanation of IBM’s warranty terms.
Please have the following information ready when you call:
• Machine Type and Model
• Serial numbers of your IBM hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information
On the World Wide Web, the IBM Personal Computing Web site has up-to-date
information about IBM Personal Computer products and support.
You can select a country-specific Web site from these pages.
Random errors Subsystem Midplane has failed Have the midplane replaced (service
technician only)
Table 7. Storage server troubleshooting
Problem indicator Component Possible cause Possible solutions
Some helpful addresses are:
http://www.ibm.com Main IBM home page
http://www.ibm.com/pc IBM Personal Computing
http://www.ibm.com/pc/support IBM Personal Computing Support
http://www.ibm.com/pc/us/accessories Options by IBM (U.S.)
http://www.ibm.com/pc/us/netfinity IBM Netfinity Servers (U.S.)
http://www.ibm.com/pc/techconnect IBM TechConnect