IBM TotalStorage FAStT200, Installation And User Manual

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Appendix C. Product warranties and notices
81
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided
WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. You may be
required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at
your location or at a service center, to keep Machines in, or restore them to,
conformance with their Specifications. IBM or your reseller will inform you of the
available types of service for a Machine based on its country of installation. IBM may
repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours.
You represent that all removed items are genuine and unaltered. The replacement
may not be new, but will be in good working order and at least functionally equivalent
to the item replaced. The replacement assumes the warranty service status of the
replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on
a Machine which is 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion, or
upgrade. Many features, conversions, or upgrades involve the removal of parts and
their return to IBM. A part that replaces a removed part will assume the warranty
service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or
personal information contained in a Machine which you return to IBM or your reseller